I purchased 02 new DAIKIN Inverter ACs (Model No.: Indoor FTKL50TV16V, Outdoor RKL50TV16) on 8th and 11th March, 2020 (Invoice attached).
It's been in operation for a season only (Not-In-Use during Covid period 2020). But since the last 2 weeks, one of these is tripping several times during operation, with each running time of merely 20 seconds. This was unexpected from a renowned brand like Daikin. What comes next was way more harassing experience than above.
DATE: May 13, 2022 : Service request raised with TICKET ID : 26508099.
I was directed to "KGN Cooling Solutions", who was not reachable at the number provided along with the ticket message. However, he called himself and asked for 500 Rs. visiting charges without any valid GST receipt. On insisting for a valid GST receipt and proper technician, the person confronted and ended the call. On calling the toll free number, they verified that the valid visiting invoice will be around INR 590/- and they will intimate the service provider.
DATE: May 17, 2022 : Technician Visit day
Called the service centre guy (Imran), who assured me of sending a technician, although it was clearly audible over the phone that he was telling someone to visit and ask for PCB repair. The technician (Imran) came, and without properly checking for the probable causes of the faults (as the unit wasn't displaying any error code), the person simply said that the Outdoor unit PCB is not functional and will need to be replaced. When asked for proper diagnosis/repair, he simply said that this is what they are asked to do in such cases as they haven't been trained for providing proper fault diagnosis/PCB repair. It seems that they were already prejudiced to the service they were going to provide; as in their SERVICE COMPLETION CERTIFICATE, even without any visit, they had already printed other components replaced under the "Details of the Repair Work" section.
Moreover they provided only a softcopy of the GST invoice(that too on insistence). It seems like they are only attached with daikin to grab their customers and then providing their own services as a third party without any affiliation to daikin.
The product defect and aftersales service, both were subpar the standards of any reputable brand. Atleast a dedicated authorised service centre is expected.
Requesting you to provide a proper support on the issue at earliest (as the technician has left the outdoor unit exposed without its casing which is prone to any external damage).
Also an email regarding this was sent to [protected]@daikinindia.com dated May 18, 2022.
Customer Details:
Satya Deo Singh
UNIT DETAILS
AC Model: Indoor FTKL50TV16V, Outdoor RKL50TV16
Date of Purchase: March 11, 2020
TICKET ID : 26508099
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