Daikin Air Conditioners / DaikinIndia.com

[Resolved] Daikin Air Conditioners / Daikinindia.com — Service Not Being Provided by Daikin

VikasS1003

from Mumbai, Maharashtra

Apr 18, 2022

Address:

Sector 168, Noida

Hi,

I bought a split ac 4 years back. It wasn't cooling so got service for gas refill done by Daikin. While doing gas refill, they found service valve was not working, so they replaced it and did not even return the faulty one.After service valve change Daikin found PCB was not working. So I asked for the mto put in a request to get new PCB. However, it has been 2 weeks and still new PCB has not been sent by Daikin.
If we call customer care numbers, IVR asks to submit a request online. Customer care numbers trried:
[protected] /[protected]

If I call Daikin's technician directly on[protected], they keep on saying we will get pcb today and send technician tomorrow to install. It has been going on for 2 weeks.

Such pathetic service being rpovided by Daikin. They are just fooling customers with their services.

Please assist.

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Apr 27, 2022

Complaint marked as Resolved

Daikin service needs lots of improvement and there should be transparency on pricing of parts. Every dealer sells parts with different prices.

Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2022

Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Vikas,

We sincerely regret the inconvenience you have faced. Please share your complaint/contact number, complete site address and dealer's name so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on [protected]
Call Us: [protected] /[protected]

Verified Support

Apr 20, 2022

Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Vikas,

We didn't hear back from you. Please share the above-mentioned details so that we can assist you further at the earliest.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]

Apr 21, 2022

Updated by VikasS1003 SR# 26053715
SR# 26176502

These were the SR's that I opened. Now, I received another call on Tuesday from another of your Partners # Unique Cool Point. When i told them that PCB has to be changed... their respose was...ohho..pcb change hona hai...wo to mehnga aata hai. What's the problem here... are they paying from their pocket?

When 1st time AC repair was attended, your technician - Samir told me pcb was of 4700 something.
When 2nd time your technician called me... told me sir galat rate bataaya hai.. 6700 ka hota hai pcb.
When 3rd time your technician called me from unique cool point...sir galata rate bataaya hai 8-9000 ka hota hai pcb.

Even I droped mail to [protected]@daikinindia.com on Monday, I didnot get any response to that.
Please proide the service you people promise for while selling.

Verified Support

Apr 22, 2022

Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Vikas,

We sincerely regret the inconvenience you have faced. Please be assured that we are working on your concern and we will get in touch with you at the earliest to resolve it.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]

Apr 25, 2022

Updated by VikasS1003 Any updates?

Verified Support

Apr 25, 2022

Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Vikas,

We would like to inform you that our team tried numerous times to get in touch with you but your contact number is not contactable. Kindly share your alternate number and convenient time so that our team can get in touch with you.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on [protected]
Call Us: [protected] /[protected]

Apr 25, 2022

Updated by VikasS1003 sent mobile number in mail to [protected]@daikinindia.com

Apr 27, 2022

Updated by VikasS1003 Hi,

So yesterday finally after 20 days pcb got replaced. I paid 7400. However, still AC is non functional, because first time when gas refill was done on 5th April..technician took out all the gas after refilling it and he charged 3540 for an empty tank. Technician who came today, mob. # [protected] said gas refill guy will come in evening. When I called him again..he said he will come tomorrow first thing in the morning. I have called him 5-6 times today however there is no response.

I have already paid 12500 to daikin and still the AC is not fixed. Can you please send someone to fill i nthe gas...hot weather here is becoming unbearable now.

Apr 27, 2022

Updated by VikasS1003 Finally... gas refilled and ac is working fine now.

Thanks.

Verified Support

Apr 27, 2022

Daikin Air Conditioners / DaikinIndia.com Customer Care's response Dear Vikas,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]

Apr 28, 2022

Updated by VikasS1003 Yes, improve your service. It's hopeless.