| Address: | Ambatisatram junction, Poolbaugh Road, Kunisi Veedhi, 1st Lane, Door No. 15-10-10, Vizianagaram- 535002 |
Dear Diakin Management Team,
I A. Appa Rao have purchased Daikin AC at Sonovision which is of model name Indoor FTKL50TV16V on[protected] in Vizianagaram, Andhra Pradesh. I received trouble from the AC in October 2021, as soon as we faced the problem we contacted for local Diakin Customer Care support on[protected]. The agent ( technician) visited our home on[protected] and detected a problem and informed there is a fault in PCB Board and charged for his service with 500/- . On the next day i.e..,[protected] we visited Diakin Customer Care office and purchased the PCB board for 4960/- but they told us the part is out of stock and it has to come from the head office. We have been waiting for 3 months but the part never arrived. Upon contacting the company by all means we have been provided there is still no response from the Customer care or the service members or the company. We request you to please look into this issue and solve it as soon as possible. It is very frustrating as a consumer to contact the company for service multiple times that too which we already paid for and yet receive no response. I am attaching all the bills / receipts from the company for proof.
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