[Resolved]  Daikin Air Conditioners / Daikinindia.com — faulty air conditioner delivered

Address:110092

Dear sir,

I have purchased daikin inverter split ac of rs50, 000. From the very first day, i am facing the problem. The ac is not working properly. It is not cooling properly. Everytime i run it on 18 temperature. Still i face a lot of heat in my small room

I have made complaint on the very first day. Your customer care engineer regularly visit my house. Everytime they come up with new problem. Sometime they say the problem is of gas leakage. Sometimes they say the problem is due to faulty pccb. Sometimes they say some other things regarding my room size etc.
Sir i have purchased a new ac and if daikin has delivered me the faulty unit, it should be replaced. I am complaining from the very first day. It's been around 50 days. I am very much frustated by your service. Just replace the unit or give my money back. I don't want to associate with your company anymore

Please look into this matter soon as summer is on peak.

Thanks
Contact @ [protected], rakesh singhal
Address : delhi-110092
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Aug 3, 2018
Complaint marked as Resolved 
Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.
Verified Support
Jun 11, 2018
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Rakesh Singhal,

We sincerely regret the inconvenience you have faced. Please share your complaint number, complete site address and dealer's name so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on :[protected]
Verified Support
Jun 14, 2018
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Rakesh Singhal,

We are still waiting for your response. Please share your complaint number, complete site address and dealer's name so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on :[protected]
Jun 15, 2018
Updated by Arpit_2018
My Complaint number is DEL[protected].
My Customer Id is :11605767
My Address is : 99B, J&K Block, laxmi Nagar, Delhi-110092

Please take the action as soon as possible.Your customer care center is always changing their stand.They always find something new problem in my unit.
Verified Support
Jun 19, 2018
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Rakesh Singhal,

Thanks for sharing the requisite details with us. Please be assured that we are working on your concern and we'll get back to you soon with an update.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on :[protected]
Verified Support
Jun 20, 2018
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Rakesh Singhal,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on :[protected]
Jun 30, 2018
Updated by Arpit_2018
No my issue is still there but i don't want any help from Daikin now. Don't want more headache and frustations
Thanks
Verified Support
Jul 02, 2018
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Rakesh Singhal,

We have re-escalated your concern to our team. Request your patience in the interim.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on :[protected]
Verified Support
Jul 03, 2018
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Rakesh Singhal,

We hope our team got in touch with you and resolved your concern. Let us know if there is anything else we can help you with.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on :[protected]
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