[Resolved]  Daikin Air Conditioners / Daikinindia.com — pathetic experience

Address:

New Delhi, Delhi, 110030

Hi,

I am writing down here as an affected consumer and highlight how we are being cheated by big brands. Last year i bought 2 daikin split ac (1.5 tons each). Just to ensure people are aware before buying and make right decision, i have listed down problems i have faced till date:

This all happened within one year:

1. Outdoor unit of one ac was defected. Fan colliding with body. One engineer from daikin came, looked at the issue, took out his hammer and started hitting the body. He continued using hammer till fan stopped colliding with the body. This was the resolution from their end.
2. Called authorized dealer for installation. Gave rs 3600 for installation. Both acs were not installed properly. He did not even know that company advises to use atleast 10 ft copper tube for better performance. He fitted using 2 ft.
3. As acs were not installed properly there was leakage issue in both of them throughtout the season. 3 times had to get gas refilled. Luckily it happened within one year otherwise i would have paid rs 4500/- for every gas refill. Fyi it is r32 compressor and that is the company's rate for gas refilling.

Just completed one year, now they have the best excuse that your ac is out of warranty:

4. Frustrated with my one year experience with daikin, called local engineer, and reinstalled both acs and refilled gas for 4th and 5th time.
5. Now, just after one year a leakage is detected in condenser that cannot be repaired. Costing from the company is around rs 8000 for new condenser and rs 4500 for gas refill. And as it is over one year i will have to pay that from my pockets.
6. Earlier the technician did not get to know leakage in condenser so he gave a bill for 4500 saying we will refill gas and do minor repair. I gave him 2000 advance he asked for. After two days another technician came saying it will cost 12000. When i asked i do not want to get it repaired give my balance amount after deducting visit charges, his reply was i do not have money other engineer will come and return balance amount, not sure when that actually would happen.

It has just been 1.5 years and i will have to pay rs 12, 500 if i need my ac to work. What kind of harassment is that? Is this an ethical practice?
Looking at how my last 1 year has gone, i would rather suggest you people buy any local brand, atleast you will save money.

Regards,
Manik sargoch
#[protected]