[Resolved]  Daikin Air Conditioners / Daikinindia.com — Poor customer care

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

We have requested a Dry cleaning service for Daikin AC on Saturday and requested them to do it on weekends as weekday is not possible for us.
Their engineer visited on Saturday but did not bring anything to do dry/wet cleaning of AC. We did not know the difference between dry and wet cleaning and as the name suggest, there should be only difference of without water/water cleaning but the engineer informed that in dry service, only indoor unit will be cleaned. While in wet cleaning, both indoor and outdoor will be cleaned.

We called customer care to confirm this but they do not know anything about services they offer. They simply put us on hold for around 10 mins and then gave us one number of their Chennai branch office and asked us to contact them directly. We tried several times to that number but it was not picked up. We again called customer care to confirm but they do not have any other number or information.

What type of customer service it is !! Seriously it is frustrating to talk to your representatives. At least they should have basic idea of services you offer.

At last the engineer also left as they did not bring blower or anything to clean.
On Sunday the request was transferred to some other service center and we tried calling them many times but the phone was not picked up.
The weekend is gone and service request is still pending.

My good luck that I did not buy second AC from Daikin. !!