[Resolved]  Daikin Air Conditioners — Pathetic customer service from Daikin

Address:

Chennai, Tamil Nadu

Team Daikin, I am facing one of the worst customer service of all the various brands of electronics am using at home. Therefore i am forced to writing it in various forums. As many i had a false assumption that Daikin is a pioneer and wouldnt give any problem. Unfortunately the 1.5 ton splic AC i bought on 7th may 2015 stopped working within 2 months on 24th June 2015. Its been almost half a month, and daily i have to make 2/3 calls to a so called service centre who doesnt know ABCD of customer service. The service center who installed is "Snow city enterprises". Mr Ameen([protected]) is the person in charge there. The following are the various complaint numbers which are registered. Every time you call customer care you get a complaint number registered. Nobody know what happens after that. No follow ups. As you can see for that same problem so many number of complaint numbers have been raised. 24/07/205 - MAA[protected] 01/07/2015 - MAA[protected] 03/07/2015- Attended by "Jai Air Systems" service centre. After trouble shooting found that all the gas has leaked and apparently leaked from the coil inside outdoor unit. They asked me to contact the service centre who installed the unit, which is "Snow city enterprises". 06/07/2015 - MAA[protected] 09/07/2015 - MAA[protected] 09/07/2015- Attended by "Snow city enterprises" and removed the outdoor unit and took it to service centre to repair the coils. 11/07/2015 - Received the outdoor unit after repairs. Now am waiting for the outdoor unit reinstallation. More irritating thing is the number calls i have to make and get stupid response. Mr Ameen from "Snow city enterprises" gives the same answer every day morning i call them and get a reply "Today they will be attending", i again call in after noon to confirm, reply is "Today they will be attending". Evening i call them again, reply is "Today is already late they will attend tomorrow". Only one word comes to my mind regarding your customer service "Pathetic". Please do something which actually benefits rather than a reply stating" We regret the inconvenience you have faced. Please share your mobile/complaint no. so that we may look into this concern on priority." Regards, Karthik [protected] [protected]@gmail.com