[Resolved]  Daikin Air Conditioners — Unexpected & unknown substandard customer care by daikin india

Address:	500 087
Website:	daikinindia.com

1. I purchased 02x daikin1.5 ton air conditioner 3*split air conditioner on 26/03/2015 from hiyer cool systems, domalguda, hyderabad (Hereafter referred to as dealer), who as per their invoice categorically claim to be “authorized dealer of all air conditioners”. The dealer despite repeated requests failed to make the said acs functional as they employed novice technicians for pecuniary financial gains and not the technicians of daikin technical support services. On 16/03/2016 the dealer point blank refused to make the acs functional.
2. Hence, a complaint was e-mailed to daikin customer services on 17/03/2016. It took daikin services 06 six days to act on the complaint and the said 02 (Two )acs were made functional finally on 23/03/2016. Daikin toll free customer services was daily called seeking status of my request no.[protected] to no avail.
3. Throughout this process of chasing the dealer and then the company itself, i along with my family members suffered immense mental agony & inconvenience (Especially my son who is quadriplegic). All of these facts have been repeatedly brought to the notice of the dealer as well as the company, to no avail.
4. Daikin technician on 23/03/2016 informed us that under mentioned parts of one of the acs are damaged/ missing –
 external gas pin – broken (Likely to cause gas leak).
 indoor nuts – 02 –missing.
 external outdoor cover – missing.
 external dummy nut – missing.
5. Despite having complained by e-mail to daikin customer services, no action has been taken to replace the abovementioned parts.
6. Apathy of dealer hiyer cool systems and daikin towards customer is amply displayed. With disdain, i may state that this kind of attitude shown by its customer care and dealers was not expected at all from an immensely reputed brand such as daikin, who seem to have no sympathy for their customers.
7. The said parts have finally been replaced on 29 march 2016 – pity u customer


Pammy sinha
[protected]