[Resolved]  Daikin India — Daikin 1.5 Ton Inverter AC

Address:Salt Lake, Kolkata India

I bought a 1.5 Ton Daikin Split inverter AC more than a week ago on 20/03/2021. During installation by Daikin Technicians the outdoor unit was found to be in a faulty condition. Since then no attempt has been made to replace it. I am calling the local Daikin representatives many many times but with no consequences. I have also registered my complain with [protected]@daikinindia.com but nobody ever bothers to ring up.

I am really amazed by the lack of response from such a respectable company like Daikin. Please replace the faulty unit as early as possible and complete the installation.
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Apr 12, 2021
Complaint marked as Resolved 
After approximately twenty days the faulty outdoor unit was replaced by Daikin which was subsequently installed. Presently it is running.
Daikin Air Conditioners / DaikinIndia.com customer support has been notified about the posted complaint.
Mar 30, 2021
Updated by souravsarkar
The attached image contains the details for your reference.

Mar 31, 2021
Updated by souravsarkar
The label on the faulty outdoor unit lying uninstalled in my house for the last ten days

Verified Support
Mar 31, 2021
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Sourav,

We sincerely regret the inconvenience you have faced. Please be assured that we are working on your concern and we will get in touch with you at the earliest to resolve it.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
Apr 03, 2021
Updated by souravsarkar
Nothing but false assurances and sweet talk from Daikin. No action so far.
Verified Support
Apr 12, 2021
Daikin Air Conditioners / DaikinIndia.com Customer Care's response
Dear Sourav,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Daikin Team
Customer Support Mail ID: [protected]@daikinindia.com
Or SMS : <DAIKIN> / Give missed call on [protected]
Call Us: [protected] /[protected]
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