Dakshin Haryana Bijli Vitran Nigam Complaints & Reviews

Dear sir

We want to inform you that, our local area gali no-5, moti colony, vill-sehatpur division palla faridabad.
In the during period electric theft problem was regularliy. So, please do needful action for stop the electric theft problems.
The sitiation cheacking time is night 9.00pm to 5.00am.

With best regards
Pankaj kumar
Vill sehatpur faridabad

I fail to understand that even though there aren't any thunderstorms. When will you stop torturing people here. Its been happening since last 3 days. What the heck is going on.. Its a weekend.. Any no electricity. Whenever you come home power cut.. When are you resolving this?? I have not been to any such place where electricity department is so damn lazy that complaints hardly bother them.. They just sit back and hardly pay any attention to people complaints and pain..

This complaint is against the false charges which you have sent to me
Since the connection has started my bill was coming round figure of[protected] rs for two months
Infant you can check online as well
Previous consumption pattern
It's very impossible as i m the single person is living and using electricity only for sleep at night, otherwise all the timem on my work
I am a girl who is earning limited salary. I am staying single here
And working too! Whole day i am on my job i will come in the night n sleep only!!

You can come to my place n ask from any1
N check also!
How can it be possible u have made bill of rs 13000approx

Please adjust upload the correct bill asap.
Take this complaint on serious note otherwise be ready for face the music!

U think people are fool! U will send bill like for a single resident person
I will not pay till the time you will not send me d correct bill

I want you to take a serious action on immediate effect!!

We have been facing long power cuts and voltage fluctuations in dlf phase 3 s block for at least 2-3 weeks. Now since last 4 days we can see night long power cut
Customer complaint number is of the same level as the quality of service provided by electricity board which is zero or perhaps negative.
If there is no action taken then i will write it to the print media and to the cm of the state. At least he should also know how efficient his govenment is.

Sir,
I m a residential of west rajiv nagar gurgaon!
The problem is that the dhbvn service provider of this area cut electricity every night at10p. M many person had complaint against the department but they take this concern very lightly every night we have to face a lot of suffer.
Please kind your attention to our problem and make a suitable action towards it

Dear Sir,
I would like to informe you our colony Green field B - Block Gate no 2 and house no B-68 to 80 they use to always cut in electric pole last 2 years. Please visit in this particular house timing 8.00Pm to 7:30Am morning He use to always this time.They have 2 AC and water moter. If I calculated per night unit it will come to around 10-15 per day.Also please check these house units
I am sending some photograph please have a look and take a quick action.

Thanks
R S YADAV

From last 11, 12 days overall area facing power supply issue due to transformer load and due to this power supply is lacking too much and as per public/localites feedback o[censored] block 10/24-25 gali near dlf phase 3 metro station that transformer requirement is of 2 but only 1 transformer is giving supply of that area which can not take a load and power supply disconnect in continual way. It's a humble request pls co-ordinate with uhbvn dept. And try to resolve the same at the earliest.

There is daily power cut from 11 pm to 5am in sector 46 and right now i am calling to cutomer care from last 2:30 hours... And there is nobody to listen to it... Supervisor n complaint numbers are also saying 20 minutes from last 3hr... J. E is also of no use.. Even he is not helping.
Nobody is listening because everyone is at ease and we are bearing with the light problem... And the haryana cm said “gurgaon to get 24 hour supply from aug 2017” for this we are paying bills on time?

There is a huge power cut at srs royal hills society, sector 87 faridabad.
Dates 27th may 2018. From 7 pm to 1 am.

Even a little strom or rain create an issue of power cut for long period.

This is a big problem especially in summer and need an urgent support

As you know the temperature is getting high every day and without electricity it's really difficult to servive.

Dear sir
This is for your kind information that in vijay nagar (Konsiwas road), rewari, gali no.-12, mr. Harish pahlwaan stealing electricity in daily night from last 4 to 5 years. He runs 02 nos of air conditioners daily and said to every person if any body complaint for his electricity stealing then he will punish him.
So please do not disclose my name and do the immediate action.

Thanks

There is no electricity in sector 27 from last 2:30 hours
And there is nobody to listen to it
Line men’s number is continuously busy since last 2:30 hours
Supervisor n complaint numbers are also saying 20 minutes 20 minutes from last said hours
J. E is also of no use.. Even he is not helping.
Nobody is listening because everyone is at ease and we are bearing with the light problem.
Please help if you can
Regards

There are always major fluctuations in my area which doesn't stop for a while. The fluctuations are heavy due to which the home appliances are geting brunt regularly. No one can continue with there regular work next morning. Surprisingly the trend is seen and after complaining for several times no one even bothers to respond. Medical device are also failing to respond due to poor supply.in a city like faridabad its happing like this is unimaginable as its very near to grid as well as power plants.

Can i know as to why this is happening?
Request you to kindly check the below address. Road no 91, a block, greenfield, faridabad.
Thank you,

Sir i want to request you to not to cut power supply in Alawalpur village palwal Haryana. Sir the Electricity is made only 1 hour in the day and there are three cut offs of one - one hour at night. The power is of very low voltage our Invertor not get charged
Please solve this problem otherwise we have to advertise it in newspaper. Please solve it in two or three days
Your's truly
PrakashVir

My office is at gali no 1 pocket a s. G. M nagar nit faridabad. There are live wires coming from a nearby transformer (Nagpal vala transformer) and going directly from our office entrance. One of our employees was caught by that wire and is still fighting for his life. Its been a long time and this area is facing this big problem. It can cost anybody their lives. Please take urgent action and replace these live wires. My address is 3009b gali no. 1 block-a s. G. M nagar n. I. T faridabad. Contact no:- [protected]

Dhbvn is issuing wrong bills every month and we have complained in the office for non working of electricity meter whereas they always say that they do not have the meter and still generating wrong bills and charging unnecessary high amount. Please check meter no. 2095255 and clear this problem as soon as possible. We cannot pay such huge bills. Please check and call on [protected]. Vipin aggarwal

My name is rattan singh yadav. Online application no - r[protected].
After filling full detail and payment all documents uploaded photo aadharcrad ownership detail proof.
But when i see the photo in application print time is other person all details are my but photo different.
Call me on [protected] for this solution and tell me the next procedure flow

I have tried to get this sorted with as many calls and visits to dhbvn office (Sec 45, kanhai gao, gurgaon) however it did nt get sorted.. 2 days there is no electricity in my house, called the line man, he says sir kar rahe hai and not is done. Nobody care on this.. I am really tired of this now and is gking to write and highlighy this to mr narendre singh and to to our pm directly.. Atleast they know what is happening..

Hello,
There is huge power cut at i. P. Colony sector-33 faridabad, approx 12 hrs.in day. Customer care number is shut down and sdo/je is not taking the responsibility to resolved the problem, where we will go to complain the issue. Also, there behavior and way of talking is very rude. People living in this colony 100% tax payer and 100% bill payer are living but suffering from lots of problem.
There are several types of tax included in the electricity bill but no maintenance is being done. Faridabad so called smart city but condition is worst than village.
There is no any escalation matrix that after too much problem whom we can contact

Sir / madam,
I am dinkar from b-block greenfield colony faridabad, we are facing a lot of problems with electricity here. Its been 3-4 days we are having power cut unnecessary here. I don't know whats the matter why the power is getting cut in every hour but we are facing this issue. I hope once you will get to know this you will help us out.
Thank you

I am a resdient of a1-block, sector 55 gurgaon who is facing serious incorrect electricity meter reading and inflated bill amount issue since last few months. Dhbvn has installed open 3 phase meter on the street light poles which are not even sealed and subject to electricity theft and tampering.

My 3 phase electric meter was not recording the correct consumed units since last 2 years since we moved to gurgaon. This was a first hand new meter installed back in 2016. All this time i have been paying my electric bills on time without knowing the meter reading was infact incorrect and exaggerated. It was only until day before yesterday when the dhbvn meter reading people came (@aamir khan and ganesh, sector 55 zone, gurgaon) who informed me that my meter is not recording the correct reading. It jumped from 13170 which was the last reading as per dhbvn register to 25734 as of current date which is a whopping difference of 13000 units in 3 months which was totally unacceptable keeping in mind on an average our consumption is close to 600-700 units a month.
The meter reading person was reluctant to write the meter reading on their register & advised me to inform the authorities at dhbvn. When i visited the dhbvn office, sector -48, kanhai branch, gurgaon the officials sounded disinterested to hear me out. They directed me to the junior engineer mr. Vinod. He tried to explain the meter is not faulty but the reading on my bills since last 2 years were below what was consumed for real. Now i have to pay for the accumulated units which was not recorded in my past bills. He was totally unjustified in his statements stating i will be billed an exaggerated amount in my next bill. My reading was showing 13170 in my january’18 bill which i paid. Post that nothing got recorded as per my march bill as the company implied an approximate projected unit of 1922 for which i was billed extensively around rs.16000 which i paid as well. Now they are projecting a bill close to rs. 1 lakh which is simply unacceptable.
Then they tossed me to another department to meet mr. Raj singh to check my meter reading recorded in last few months. Unfortunately the sector -55 register they showed me had an clerical error as they failed to mention the updated meter reading for march. When i asked i was told the meter reading team must have got confused is why they did not mention anything for march – post which they sent a huge bill by simply averaging out the last 3 bill units.

I went back to the complaint room to request the team further look into the matter as they insisted to get my 3 phase meter tested in one of their dhbvn labs. They charged me rs. 750/- cash at the counter for meter testing however there was no notice board where the testing cost was mentioned neither their web portal shows the rs.750/- fees. When i enquired about the cost disclosure the cashiers swayed away stating they are not aware if its mentioned on dhbvn portal. I kept asking where is the cost mentioned however nobody at the dhbvn premises answered my question. Ideally there should not be any such fees applicable for meter testing if the complaint is raised by the customer. This was a money minting trick to befool common man. I doubt dhbvn has an inventory of all this meter testing cash they collect on daily basis to show to the state govt. Neither the slip stated it was for meter testing. This must be investigated.
Meanwhile the official mr. Gurdarshan singh told me that i need to get the meter unhooked & get it back here at dhbvn office so that the junior engineer mr. Vinod alongside me can take the meter to the testing lab. I had come back home to get the meter unhooked by the dhbvn lineman and again took it back to the dhbvn office. No officials were there as they took an early lunch before 1.30pm and made me wait longer. Post that i was informed junior engineer left for the day and i being the consumer have to take the meter all by myself to the sector-18 dhbvn lab which was totally unheard and uncalled for.
Still i took the meter to their lab. Their they got it tested for about 15 mins by keeping a reference meter alongside to check if the reading was accurate. When i asked they told me the testing is done under 7kw load. Mr. Ram niwas the official there told me the meter is showing the correct reading although i was not at all convinced. He also told me that previous bills were charged less than what it should have been & therefore now i am supposed to pay the entire amount for last 2 years as arrear. This was shocking. He even admitted that the fault was the meter reading guy notated wrong units each time he came at my site instead of notating the correct unit – they often do these things to avoid the task of looking into each meter by climbing the pole etc. Mr. Ram niwas told me that actual data reading are stored in their server however when i asked to give a copy of the data he denied saying its not available at present. He will email it to the dhbvn kanhai branch. He handed over the meter testing approval report. Eventually i got the same meter hooked on the pole again by their lineman. Note – i had to take a day off for all this footwork.

Today morning i visited the dhbvn kanhai office again to submit the meter testing report. Mr. Vinod (Je) was again saying the same thing as yesterday that i have to pay the entire difference. He is arrogant and not helpful at all. When i insisted whom to complaint he directed me to the sub-division officer mr. Pankaj panwar. I met him in another room i explained him the entire issue. He too narrated the same story stating the meter reading got blocked and now i will be billed for the difference. He told me i should have tracked and notified the dhbvn much earlier instead i told him that being a consumer i had full faith in dhbvn generating correct bills. Mr. Pankaj told me they will tally my meter reading with the server meter data they have stored which meant dhbvn should have audited my account much earlier & notified me about the issue they never did. This was a complete i completely denied to pay for any unjustified units which i never used keeping in mind my limited usage of around 600-700 units that too in summers. I simply told him to waive off the entire units which were shown incorrectly and going forward i will keep a track of the meter reading. He told me that to avoid high slab rates of rs.7/kw the difference of 13000 units will be spread over last 24 months which will reduce the slab rate to rs.5.5/kw. However i denied that option since that is an unrealistic and incorrect unit difference. I also shared how other residents of a1- block, sector 55, gurgaon are faced the same issue in recent past & there are newspaper articles highlighting the same issue. Mr. Pankaj reluctantly told me to draft an application which will be responded within 48 hours. I told him clearly that i cannot afford to take day off anymore (2 days off already) and want a permanent solution. Also informed him about how their meter reading team is tampering the reading by recording incorrect reading in their register as they should be penalized with appropriate action. Notice board should be there at office premises showing the meter testing figure for 1phase, 2phase and 3phase meters clearly. I submitted the complaint application & got an acknowledgement. Note - at the window they could not generate a simple print out of my bill for acknowledgement as their printer is broken and asked me to get a photocopy from outside. Soon after the lady at the complaint counter gave 2 duplicate bill printouts to another consumer which means they lied.

This is a far bigger and serious concern for all gurgaon residents where dhbvn is trying to mint money out of people by imposing incorrect bills based on their fast jumping meters installed openly on street light poles. They won’t even seal the meter on request until consumer pays rs.120 for two seals. My experience after this day has become bad to worse.in fact this entire team of hoodlum is robbing money out of commoners. This needs to be investigated at the higher level.
# please cascase my complaint to a higher level for urgent action #