Dakshin Haryana Bijli Vitran Nigam Complaints & Reviews

To whom it may concern

Its really becoming a big problem of electricity cut out in sector 19 faridabad. I as a architecture student have to work all night, and every night there is a cut off on electricity making me helpless. Whats the use of paying such big amounts of bills when you dont have the service when most needed.
How can faridabad even call itself a national capital territory, its disrespecting the word national itself.
Please contact at [protected]@rocketmail.com if anyone is facing the same problem, or if you can help me out in this.

I am a resident of sector 20b main mathura road old faridabad near old metro station. It has been observed that in past one month, there have been heavy fluctuations in power supply. The power supply goes off and comes back again multiple times within a span of minutes. This frequency increase specifically in the night around 10pm. We are informed that the problem is from the feeder situated in sec 12. This power fluctuation has caused severe damages to household electrical appliances. I request the concerned official to look into the matter and resolve asap.

Such an irresponsible electric board it is! This board has been given bill worth rupees 69, 67, 457. These irregularities in bill have been common but it has been too much. My account no is [protected]. 27th of april was the due date for this.
This is our shop bill account but in the home account these things had been happend... So what is this?? All the employees in this department are fool? Don't they know what they are doing.. Such a shameless things they are doing. They are making fun of this department.

There is frequent power cut for long duration approx. 2 to 6hrs.in day and also voltage fluctuations, people living in ip colony, sector-33 are 100% tax/bill payer and none of any is defaulter for paying electricity bill, in spite of this people are suffering from too much power cut problem. Support from dhbvn staff is very poor, they are not respond mostly or very less responsive, customer utility center no. Also not responding at night and even day time also.
There is no any escalation matrix that after too much problem whom we can contact

Pl refer to my complaint no. Cmpg[protected] of 17.2.2018 on dhvn portal, regarding incorrect billing which is yet to be resolved. The details are:
My meter was faulty and was put out of service. I was being billed on average. The faulty meter was replaced on 14th nov. 2017. Your bill of feb 2018 has not taken the meter installation date into account and billed us twice both my meter reading and on average basis from 14th nov 2017 till 11 jan 2018, i. E., 58 days. The overcharged amount is to be refunded.

Moreover, during the period of over i year when meter was not there, regular meter service charge was collected which should logically be refunded. Request immediate action.

I had applied a new electricity connection but at the time of payment amount deducted twice from my account. Request you to please do the needful and refund the amount
First time it will showing apolozise for inconveneinced try again later then i was pay after 2 hour and then i was check my account the amount of rs 2390 is debit twice
My e form no is r33418174

Complaint reported at 11p. M for no supply. No response till morning despite of calling so many times. Got reply that lineman will solve the issue in morning. Then in morning got the message that complaint solved without getting customer feedback. Call disconnected by executive 3 times. Even sr. Executive mr neeraj disconnected call. Highly unresponsive employees.

I m the resident of huda sector-2 palwal my house no is 2204. Here a electric pole has uprooted and i have complained so many times to the dhbvn complaint center and they have told me that they have forwarded my request to the concerned team but no action has been taken against my complaint it's my request please take it seriously otherwise something can be mishappend.

Dear customer, your complaint for pole uprooted is registered with id dh[protected]. Haryana power utilities

Dear customer, your complaint for pole uprooted is registered with id dh[protected]. Haryana power utilities

Dear customer, your complaint for pole uprooted is registered with id dh[protected]. Haryana power utilities

Hello, as summer season started, power cut started very frequently and for long duration. Where you are going? Are you going to back history but with in the same proportion why you are not going for electricity bill also. Only developing slaves culture, whether you provide services or not, no matter for you but charges always matter and by huck and crock, you will change the bill.

I fail to understand how are we supposed to make the newborns and old people comfortable without any power for 5-12 hours. Our personal power back-up fails after 3-4 hours as it can support only till that length. What is DHBVN doing about it as i have seen it happening since eternity now. I AM PAYING DHBVN FOR SERVICES AND THEY ARE BOUND TO GIVE US SATISFACTORY SERVICES!! This is an example of absolute mis-management and sharing no concerns with the customers at all. PATHETIC!

Medium high winds - No power for 3-4 hours (even after the wind comes back to normal)
Slight Rain - No power for 5-8 hours (even after it stops raining)
No power during specific hours - afternoon 1-5pm are most vulnerable to power cuts for god knows what reason

We have to book hotels to take our newborns to spend the night because DHBVN doesn't restore power.

All of their contact numbers FAIL TO RESPOND. I dialled their[protected] continuously for almost 3 hours, but the line won't connect at all... Tried their local helpline numbers - NO RESPONSE!

Most pathetic service I have ever seen! If there is a delay in your payments, you levy a late payment charge, what implications can a customer go for such bad service from a provider???? Today the power went off at about 4pm and till now (10pm) there is no power, no response, no success in contacting them. My newborn has been crying for past hours since there is no fan, no light and no support.

Respected sir/madam
I am from agwanpur (Jagmall enclave) faridabad. My account number is (121563duagd70271j. The connection on my wife name i. E. Mrs. Deepa rautela. We live in jagmall enclave (Agwanpur at faridabad. But there is clerical mistake from a long time. The name of my wife in dhbvn deepa raw instead of deepa rautela w/o jagdish chandra singh. Please help me to correct the name. I have attached to addhar card for my wife.

Thanks & regards,

Sir,
Pole broken in from of actl main gate, i filed a online complained on 29.03.2018 and again i repeat complained on 30 & 31 march 2018. But still there is no action can be taken. I make to know regarding to je (Mob-[protected]) ht asaoti station line, it may be cause a major accident before it please do the needful as soon as possible.

Thanks
Actl sec-59, near by agrawal steel,
Lohamandi, ballabgarh faridabad
Mob. [protected]

This is to request you to kindly install a street light in front of my house number 18 sector 31 gurgaon. Due to absence of the light it becomes a dark place which any anti social elements can take advantage of and commit any crime. The complete light assembly is missing from the past 8 months and our repeated requests have not been worked upon till date.
Thanks

Below i am giving correspondence having regarding matter
—

Change name in electricity bill online app no g[protected]
Yahoo/sent

Kanwar pal singh
To:[protected]@gmail.com
Feb 28 at 11:27 am
Dear sir,

As per query message dated 26.02.18 upload sign copy of consent of co-owner & indemnity bond. We have upload as per requirement.
Please update name in electricity bill earliest possible.

Kanwar pal singh

Kanwar pal singh
Dear sir, we have upload documents as per query on 26.02.18, but i did not get any message till date. Please update name in electricity bill. Kanwar pal singh
Mar 9 at 5:15 pm
Kanwar pal singh
To:[protected]@gmail.com
Mar 23 at 9:58 am
Dear sir,

I request to change my name in electricity bill on dated 12.01.2018 and applicable fee and docs same day submitted. After this i received message to submit co-owner and prev-owner consents. I have submitted on dated 26.02.2018. After this i have not received any message neither my change in electricity bill. Now please let me know why my name not changed in electricity bill. I have received current month electricity bill for the name of previous owner.

Please change my name electricity bill.

Regards

Kanwar pal singh

Kanwar pal singh
To:[protected]@gmail.com
Mar 24 at 3:12 pm
Dear sir,

This is regarding change of name in electricity bill. I make my request on dated 12.01.18 and now about 3 month passed and still my request not accepted. I have submitted fee and required docs. Please look into the matter and reference of mail attached herewith.

Regards

Kanwar pal singh

— forwarded message —
From: kanwar pal singh
To: [protected]@gmail.com
Sent: friday, march 23, 2018, 9:58:55 am gmt+5:30
Subject: fw: change name in electricity bill online app no g[protected]

Dear sir,

I request to change my name in electricity bill on dated 12.01.2018 and applicable fee and docs same day submitted. After this i received message to submit co-owner and prev-owner consents. I have submitted on dated 26.02.2018. After this i have not received any message neither my change in electricity bill. Now please let me know why my name not changed in electricity bill. I have received current month electricity bill for the name of previous owner.

Please change my name electricity bill.

Regards

Kanwar pal singh

— forwarded message —
From: kanwar pal singh
To: [protected]@gmail.com
Sent: friday, march 9, 2018, 5:15:58 pm gmt+5:30
Subject: fw: change name in electricity bill online app no g[protected]

Dear sir,

We have upload documents as per query on 26.02.18, but i did not get any message till date. Please update name in electricity bill.

Kanwar pal singh

— forwarded message —
From: kanwar pal singh
To: [protected]@gmail.com
Sent: wednesday, february 28, 2018, 11:27:06 am gmt+5:30
Subject: change name in electricity bill online app no g[protected]

Dear sir,

As per query message dated 26.02.18 upload sign copy of consent of co-owner & indemnity bond. We have upload as per requirement.
Please update name in electricity bill earliest possible.

Kanwar pal singh

Dear sir
I would like to put to your notice about the ongoing request over my power connection which has been pending from last 2 weeks with your esteemed dept. The connection for my residence has been requested post the removal/disconnection of the power supply from the existing builder. Although there has been several reminders and communication that has been estabilshed in the past but so far have not been able to get any favourable and prompt action. I look forward to seek a quick and positive cooperation from the side of department to resolve the pending matter at the earliest
Thanking you in anticipation
With regards

I never received my electricity bill since i got the connection no buddy comes to take meter reading every time i take online bill my self which comes on average basis and last year i got bill of 25000 rs which was as per actual reading but if they will come and take once in year for take reading then every time its difficult to pay such huge amount together.

This month i download invoice and there are some sundry charges/allowances of rs 3750
Why there charges are added i am already getting pain from electricity board please make it correct

Hi team,

My ac no is h45-bt1d-2872.
Last time bill was generated in dec last 2017 is:
Old unit new unit amount
[protected]
Actual they posted the unit more than we have consumed. I have paid the bill advance as thinking it will be posted to future.

I already paid advance bill to you upto 3920 unit which is your end bill generation fault. Then how and why you made the amount payable to me as i have not used any more unit than 3920.

Now generated bill feb-2018:
Old unit new unit amount
[protected]

Thanks & regards
Dalip singh
[protected]

Surprised & shocked to saw bill on internet (Not received in physically) for rs.5620/- for electricity charges against a/c no.[protected] for the period of 03.12.2017 to 04.02.2018. I want to say that how can i used so consumed units (536) in the vast capacity and how i can manage this wrong electricity bill. There is no system of electricity bill send to us and no routine checkup for electricity meter. I would like to draw your kind attention, last bill, i have paid rs. 1798/- in the month of 11.10.2017 to 02.12.2017 (52 days) which was included in new meter charges of rs. 1000/-and consumed units was 165 only. How it can be possible, that the only one (01) day unit would be 399 and bill would be crossed the limits. Do you know my last 6 months of electricity bill average is only about rs.700/-. Because, i have only one member in the family/house, it seems that there is something wrong or assume yourself that the consumed unit would be399 while taking reading and i have also compared the bill with other residents with the same usage of electricity, not anyone is having so much high bills.

Meter no. Meter reading date period of days meter reading consumed
Units payable amount
Old new
37438175 19/07/2017 11/10/2017 84 1521 2022 501 3693.00
37438175 11/10/2017 02/12/2017 52 2022 2187 165 1798.00
37438175 02/12/2017 03/12/2017 01 2187 2586 399
38733712 03/12/2017 04/02/2018 63 0 536 536 5620.00

My issue is only that – 52 days consumed units is 165 and 63 days consumed units is 536. How it can be possible. [536-399=137 units consumed] please rectify and generate a new bill with appropriate correction asap.


I request you to please look into the matter do the needful.

My meter is operational while from last 3 billing cycles electricity deptt sending us bills on pr basis and its almost double they charges last month and same thing happening in this month.

Please look into this on urgent basis.
Herewith i am attaching meter image and bill images sent by electricity deptt
The actual consumption for last six months is 3000 units but till now, the units billed are 5300.
No idea what departments officer doing why meter reading not happening on regular basis

Dear sir:

I am a domestic consumer of dhbvn, my account number is [protected]. I had an issue with inflated bill sent on pr basis with bill number[protected], which i got it rectified on february 6, 2018 at local sdo office and paid it on the same day by cash at the collection counter, but till now it has not been updated and still showing as outstanding amount whenever i am logging on dhvbn portal to check the status.

Please look into the matter and resolve it as soon as possible as i am worried that this will come as arrear in my next bill due to nonupdation.

Thank you,

Sincerely,

Ruma kant
Phone [protected]