Dakshin Haryana Bijli Vitran Nigam Complaints & Reviews

Sub: Incorrect billing of last billing cycles

Respected sir

I want to state that I am consumer of account [protected] I am facing incorrect billing of last two billing cycle. My meter has been change in September since then getting the high bill and reading was updated incorrect 23996 they added 9401 reading extra from where it has been taken. When my meter change reading was 14595 and they given bill no.[protected] of rupees 83818 and next bill no [protected] of rupees 84445.I went to office to correct the bill but they aren’t not correcting the bill I told them to show my old meter but they aren’t showing me. I am paying regularly bills last bill I have paid 6233 rupees on[protected] so any condition I willnot be able to pay the bill

Meter Reading Details
Bill no From To Previous Current Consumption Unit Meter Reading date Bill amount
[protected] [protected] [protected] 329.00 437.00 108.00 KWH [protected] 84445 0.00KW
[protected] [protected] [protected] 1.00 329.00 328.00 KWH [protected] 83818 0.00KW 0.00KW
14595.00 23996.00 9401.00 KWH
[protected] [protected] [protected] 14595.00 14911.00 316.00 KWH [protected] 2677 0.00KW
[protected] [protected] [protected] 14505.00 14595.00 90.00 KWH [protected] 648 0.00KW
[protected] [protected] [protected] 13963.00 14505.00 542.00 KWH [protected] 6233 0.00KW
[protected] [protected] [protected] 13816.00 13963.00 147.00 KWH [protected] 2747 0.00KW
[protected] [protected] [protected] 13516.00 13816.00 300.00 KWH [protected] 1905 0.00KW
[protected] [protected] [protected] 13335.00 13516.00 181.00 KWH [protected] 931 0.00KW
[protected] [protected] [protected] 12753.00 13335.00 582.00 KWH [protected] 3671 0.00KW
[protected] [protected] [protected] 12131.00 12753.00 622.00 KWH [protected] 4392 0.00KW

This is solely harassment towards us from DHBVNL official from faridabad sec- 37 and request you to kindly intervene and help us to get fair Judgement

Request you to kindly look in to the matter immediately and do the needful
Thanks and regards
Dinesh Singh
Ph:[protected]
Street -3 shyam colony
Sehatpur Ext Faridabad 121003

Dear sir/mam
I am ankit shukla cansumer no-ss21-1008 adress is - e-664 street no-12, shiv durga vihar, lakkarpur, faridabad, 121009.in our street supply of electricity is improper from 1 week and only 1 phase is workin from last 1 year. We are paying huge extra amount in bill as fule surcharge and another expences but service of dhbvn is 1paise ka nahi. I request you to take action against this and make proper flow of electricity in all the 3 phases currently 1 phase is workin but cantinue flactuation that is effecting all home appliance my home ups and 4 led 2 tubelight all thes get dead due to this flactuation and power cut pls arrange help as soon as possible another wise i will go to cansumer from.
Thanxx
Regards
Ankit shukla
[protected]

For last few months reading was not being filled in my electricity bill and bills were being issued on pro rata basis. I registered complain for same on 28/02/17 vide complain no-3532 at dhbvn office kannahi (Gurgaon) for the bill of jan'17 having payment date 02/03/17.

Reason for not filling reading is that meter reading has crossed 4 digit nos. Last reading shown in last bill was 9804 where as present reading is 13170 in dhbvn record.

I was asked to collect revised bill on 03/03/17 from this office. But toady after visting kannahi office, i was told to come on next tuesday/ wednesday.

Phone no[protected] of dhbvn kannahi is not responding and i need to visit again and again to dhbvn office.

Due date of payment i. E.02/03/17 is expired and bill has not been corrected yet. Also there is no fix time limit when bill be corrected.

Power supply is off since 3'o clock, in whole area and the customer care in not even answering to calls.
This is weekend, and there are so many pending works to complete which can only be done after electricity supply got started. Please let me know about the status.
We are trying calling toll free number[protected] for last 2 hours, but they are just busy on another call. Please supply electricity as soon as possible.

Hello,

I am filing this complaint regarding the electricity bill which I was getting from last 2 times. In December 2016 I have paid approx Rs.18000 and just after 2 months I am getting bill of Rs. 22000 which is totally incorrect because metre reading captured in December 2016 is approx 2300 units and in February 2017 is approx 2700 units. So bill should be calculated of just 400 units . But due to clerical error of department bill captured 0-2700 units instead of just 400 units.
I want to add one more thing that from January 2016 to October 2016 I have paid electricity bill on the basis of average units, we should be adjusted further but department hasn't done any adjustments of those bills.
There should be strict action against respective department for doing such blunder mistakes consecutively even after walk-in to branch office no correction has been done.

Regards
Harish Chand Sharma
Metre no.- 0G23-SP02-1276
Village - Garhi harsaru
City - Gurugram
State - Haryana

I had done a online transaction of 2720.00 on 10/02/17 form my Debit Card and the amount that was deducted from my Debit Card was 2740.00.
Contacted the Customer Service and they told that it is a hidden charge of 0.65 % that we have to pay in addition to the bill.
If we calculate, it is 17.68, but the extra amount deducted was 20.00 and the hidden charges were not shown on the BILL generated after online Payment.
I want to register a complaint against the hidden charges and why the hidden charges are not on the bill that was generated after payment

Account No:- [protected]

Thanks
Robin wali

Dear sir,
I am facing electricity irregularities ever since a new building was constructed in my vicinity.There is a master switch in the building and is operated by one of those servants visiting the house or building, now the servant everytime switches on or off the master switch to cutoff the whole supply to my house and other vicinity thus stealing electricity, I ask you to take legal action against the servant visiting the house and performing this act and catch her red handed and bring every such person to justice and trial.

Dear Sir,
My house electricity bill generated this is wrong .In the current bill, there is no old metre and new meter reading and zero unit consumed as well.But my billed unit is 871 units. I am very much surprised by the bill generated by DHBVN.
A very interesting that should noted is during the period from 9th of November 2015 to 30th December 2015, I was in home town with my family and every electrical appliance were switched off.
I have noticed that, If I revisit my previous bill then there is 8397 unit written in old metre reading and 0 in new metre reading again.Total unit consumed is again 871 unit .I don't know, how is this possible .However I have taken meter reading on 28th Jan 2017 and it 9009 units .
If subtract old metre reading from previous bill this meter reading then 612 unit only (from 09/09/2016 to 09/01/2017), but If add consumed unit of these two bills then it 1742 unit; Which is very far from actual reading.
Please correct my electricity as soon as possible .I will not deposit electricity bill until and unless these incorrect meter reading get corrected.

My account no is [protected] and from last few months I am getting very high amount bills. The latest bill[protected]issued on 14/01/2017) that I have received is of 4523.9/- however, I used to get max 1000/- amount bill for this cycle.

When I see the units consumed in this cycle -
old meter units - 203
new meter units - 504 (however meter reading is 0)

When meter reading is 0. how can you charge me for this?

Please look into it as soon as possible.
I am not going to for extra units, which I have not used.

Thanks,
S C Mittal

Reference:- Account No. : [protected] and Bill No[protected].

Subject:- Dispute in Electricity Bill.

Dear Sir / Madam,

I would like to request you for concerning the above account and bill number. As per Electric Bill received from DHBVN, the meter reading units consumption is 78-Units, but enhance amount (Surcharge & Outstanding amount) alongwith the extra bill Rs. 2889 raised by the DHBVN regularly. They are not updating the record (Bill) in their system, neither taking matter seriously. Your personnel did not verify the previous record mentioned in the Bill nor updated that record properly. I have paid all previous bills given by DHBVN regularly. It is clear there is some discrepancy in Electric Bill provided by DHBVN. Kindly update in your record for future reference. I am fed up with the careless issues, please look into the matter seriously.

I wish to request you to kindly take the issue seriously and regularize the correct meter record on my electricity Bill henceforth.

Yours faithfully,

HARI LAL DEY
CELL NO.- [protected]

Dear Sir

my connection no. is [protected]. I have received bill from 6th Nov to 6th jan 29119 rs and meter reading showing Zero. for the winter months this bill is too high. I have been sending complains by online portal but nothing is being done about it, kindly help to sort this our urgently and we shall not be liable to pay such a huge bill. thanks

Regards
Rakesh

श्रीमान मैं शिव सिंह, दीपावली इंकलेव पार्ट -2 का निवासी हूँ, मेरे घर मे 18.01.2017 से बिजली नहीं आ रही है घर मे बिजली ना आने की शिकायत आप की टोल फ्री नंबर पर 21.06.2016 को की थी जिसका शिकायत नंबर डीएच [protected] तथा डीएच[protected] तब से अब तक बिजली की समस्या बनी हुई है जिसका मुख्य कारण हमारी गली मे न खंभों का नहीं होना है जिसकी वजह से आये दिन वोल्टेज लो रहती है जिससे घर के उपकरण अक्सर खराब हो जाते हैं, तथा पोल न होने की वजह से अक्सर बारिश के मौसम में केबल में फोल्ट हो जाता है एवं कभी कभी केवल जल भी जाती है और स्पार्किंग की वजह से दुर्घटना होने का भी खतरा बना रहता है अतः आपसे अनुरोध है कि महोदय हमारे असुविधा को ध्यान में रखते हुए आप जल्द से जल्द हमारी गली में बिजली के उचित प्रबंध की व्यवस्था करें अन्यथा कोई भी बड़ी दुर्घटना हो सकती है। अतः आपसे पुनः अनुरोध है कि एक बार हमारी समस्या पर विचार किया जाए जिससे कि कोई भी बड़ी दुर्घटना को टाला जा सके तथा बारिश में होने वाली परेशानियों से बचा जा सके। आप से निवेदन है कि मेरी बात को अन्यथा न ले क्योंकि यह एक गंभीर समस्या है जो आगे चलके और भी विकराल रूप ले सकती है जिसका समाधान हमारे पास न हो । अतः आप इस समस्या पर जरूर विचार करें। आपकी अति कृपा होगी।
आपकी सहायता का साभार धन्यवाद ।

शिव सिंह
एफ – 81, गली न॰ 8
दीपावली इंकलेव, पार्ट – 2
एकाउंट न॰ [protected]
मीटर न॰ 5310720

श्री मान जी,
मोहल्ला सैनियन, गली खोलखोरीय मे अंतिम के कुछ घरो मे बीजली डाइरैक्ट चलती है ! गली के अंतिम होने के वज़ा से ये ली सूबे श्याम डाइरैक्ट कुंडी लगा कर बिजली की चोरी करते है जिसकी वजे से हर 3-4 दिन तार मे फ़ाल्ट होता रहेती है और लाइट गुलल र्र्हेती है ! यहा के लोकल अधेकरी भी जानकारी के व्जे से कोई सुनवाई नहीं करते ! आप से अनुरोध है कृपा शेकयात पर कार्य वही करते हुए समस्या का सामाधान करे !

Meter was changed to electronic by DHBVN. The first bill reced after meter change was on average basis. The staff of DHBVN office at Sector 3 Ballabgarh told to dep the first bill on average basis, the next bill will be on the actual reading and the amount paid will be adjusted to it. But second bill also received on average basis. Pl look into it.

I applied for new connection nahar par Om enclave part 2 Agwan pur
for 1 KV and my application number (F[protected] i applied on 3/12/2016
but there is no response when i visited tilpat office they are saying
i am not accepting online application below 20 KV. I again went to
tilpat office they are not even ready to talk they are saying go
private shop and a make file for new application. Sir please tell me
what should i do.

Sir,

With due respect I submit that I am a consumer of DHBVN sub division F32 Fariadabad vide a/c no . [protected] in the name Chatar Lal . Regularly for last eight months I am getting the Bill on PR basis and not on actual consumption basis.A number of complaints have been made to all the concerned authorities but with no result.

At last I am compelled to write to you.

Thanking you

Yours faithfully,

Chatar Lal

a/c no [protected]

H No 119/4 Punjabi wara
Ballabgarh ( Faridabad )
M No.[protected]

I am a resident of sector 46, house number -330, faridabad, haryana. I've been trying to call the customer care of dhbvn for past several hours but no one is answering. My house has suddenly started to get excessive voltage (Above 440v) which can result in to hazardous results. Its is my humble request to please look into resolving of this matter.

Yours thankful

Hankran suri

I am the resident at house no.868 sector 17 faridabad, have received the electricity bill account no. [protected], bill no.[protected], date of issue 16.07.2016 amounting of rs.18, 049/- for the month of july 2016 including an arrears of rs.8550/-. I have paid the total amount of rs. 18, 049/- includes the arrears before due date i. E.02.08.2016.

This is to inform you that i have been paying regularly my electricity bills and have never defaulted on any payment due to me. I do not know on which account i have been charged, an arrears of rs.8550/- in july 2016 bill. For fear of disconnection of electricity bill including the arrears of rs.8550/- demanded from me compulsorily by the dhbvn. I have also paid bills received from dhbvn till date.

Sir, i am retired and a senior citizen, may i request you to mitigate my financial sufferings and please adjust the amount of rs.8550/- (That was charged from me without any justification) in the next bill or refund the same at the earliest.

No.152 /DR AK/ CGWB/CHQ/2012-13
Central Ground Water Board
Bhujal Bhawan
NH-IV, Faridabad,
Haryana-121001
Dated:08/12/2016

To
The SDO, DHVBN,
NH-III, Faridabad.

Sub: Request for issue immediately electricity bill with meter reading of Account No: [protected].

Sir
I am resident of Qtr No: 1232, Type –III, Govt Qtr Colony, CPWD, NH-IV, Faridabad, 121001. I have electricity connection Account No: [protected] (Old Acct No: 121143DUAKAA3778), and getting my electricity bill after connection from May 2016. In my all bill up to current December, 2016 no meter reading, its look like bill is made by without meter reading. Kindly issue immediately my electricity bill with meter reading. So undersigned can pay immediately.

Yours Faithfully

(Dr Anil Kumar)

Central Ground Water Board,
Ministry of Water Resources,
River Development and Ganga Rejuvenation,
Bhujal Bhawan, NH-IV, Fradidabad-121001,
[protected] (m)
[protected]@gmail.com

I want to close my meter connection, as for closing any account it need to be clear all dues. So i have paid amount of rs 31949 on first week of august. After that i am visiting dhbvn's office to close my account but now they are saying their system can't take entry of my submitted amount because of some system error. Now it is almost 4 months since they are unable to resolve this error. And i am frequently visiting their office regarding my problem. But they are unable to solve this.

Account number - [protected]