Dakshin Haryana Bijli Vitran Nigam Complaints & Reviews

EXCESS ELECTRICITY BILL & METER NOT WORKING : METER NO. CB 12 1361. Online complaint made No. 92121428, 92121429 dated 21.10.2011 and 92121431 dated 28.10.2011 on the above subject. Speed post letters to SDO/EE/SE/MD has been send. To my utter surprise no action till date has been taken on the above complaints.Even on online they have not even allotted the complaint to any worker. Bill which used to come of Rs. 1900/- , this time it has come of Rs. 13453.00. No official of DHBVN is least bothered. They are I think all are in festive mood.

[protected]

Respected Higher Authority
DHBVNL

DHBVN (Dakshin Haryana Bijli Vitran Nigam),is the electricity supply department of haryana is unnecessarily harrasing people in our locality.
Respective authorized persons with their staff visited on[protected] in early morning in order to inspect the meters but tried to charge us against fault without any clarification of fault.
The authority people came alongwith equipments themselves tried to break the seal of my meter (Meter No. LLID-1626) in my absence.But when they found nothing they wrongly accused and 'mentally tortured' my family members and they didn't give any gud reason and explanation,just apologized but didn't gave any written statement after been regretful when found nothing to be charged against.

Atlast they came with the silly wrong accusation by saying "you have some remote control to operate the meter".
Being citizen of India its our fundamental right to get information about any charge.

I seek certain course of action to be taken against them so would not be tortured in future.

Yours Faithfully
Rajender Kumar Basia
Gokal Chand Arya Street
veervan Panna
Bhiwani-127021
+91-[protected]

Dear Sir/Madam,


From last 20 days Kattan Pahari Lakkarpur in Faridabad suffers huge cuts of about 16 hour/day .
Their was an outage till 8 AM from 19:00 Onwards .
power cuts were freqent during the day time also for 3-4 hours.
I want to highlight the power issue.
The sutation is pathetic, senior citizen/childrens/patient are having toughest time to live.

Regards
Gaurav Agrawal

The most corrupt department,they took a bribe of 3000 Rs. to replace a faulty meter or else they will fine me 50000 Rs and file a case of electricity theft.If a phase is not coming from the pole itself then what is it that i can do about it.
Everyone says Police is the most corrupt dept. but the truth is these overpayed underqualified are the most corrupt living beings known to mankind.
Don't know if someone can do something for them.

My Account No. is SS12/1229 under the F-13 Mathura Road Sub Division of DHBVN Faridabad. I have observed that the meter reader is coming for taking reading on every two month on last day or first day of the month for the period of each two months i.e. for reading period from 19 to 19 of the two months. My meter was replaced on 01.06.2011 and meter reading was taken on of same day before replacing the meter. The DHBVN Faridabad (F-13) Sub-Division has sent a bill for the period of 19.06.2011 t0 19.08.2011 for 732 units against meter reading of 541 units taken on 31.08.2011 on average basis, which is very high and I could not understand that why the excess bill for 182 units sent by DHBVN. Moreover the past bill for the period from 19 April,2011 to 19 June,2011 was sent to me for 823 units on average basis which was very high. According to whole year total units consumed (06/2010 for 823 units 08/2010 for 479 units, 10/2010 for 308 units, 12/2010 for 323 units, 02/2011 for 238 units & 04/2011 for 218 units total 2389 units in 6 cycle bills) the average is comes to 398 units as against the bill sent for 823 units.

Apart from above the DHBVN is also charging the meter rent of Rs.18/- even than the replaced meter was purchased by me for Rs.1250/- vide cash memo No.001 dated 15.04.2011 from Shivam Electrical's Sarai Khuwaja, Faridabad-121003. It is therefore requested that the meter cost may be adjusted from the future bills or meter rent must be abolished and above said excess bill may also please be adjusted from the future bills. This request was earlier sent but no action has been taken on my request till date. Kindly do the needful immediately.


(D.P. Arjunahi)
Administrative Officer
Government of India
Dated: 21.09.2011

Dated 20th September ‘2011




To

The SDO
Dakshin Haryana Bijli Vitran Nigam
Division- Old Faridabad- Haryana

Subject: Correction of Bill No. 12701753 & 13294870 A/c No. LL15-5492
Ref: My Earlier letter dated 20th January 2011.

Dear Sir,

In reference to my earlier letter I would like to mention that, while producing the Bill dated 4/1/2011 for correction, I was advised by your staff namely “ Lekhraj “ that “ After 3 bills A/c O/s on the basis of new meter consumption will be done”. This was advised on 21/1/2011 & I was directed to deposit a 50% of my outstanding shown in the mentioned above bill Rs. 9604/-. I deposited Rs. 5000/- CASH on 27/1/2011.

Sir, after 3 subsequent bills were raised in March11, May11 & July 11, I again approached the Office of yours & was told that Mr. Lekhraj is not well & is on leave. Due to my Office being at Gurgaon, I sent my wife to speak to Mr. Lekhraj once again in early August-11 but he was not ready to entertain her & asked her to pay the entire bill. I have also sent my father recently in Sept-11, just before the Bill for Sept11 was raised, but at that time Mr. Lekhraj said, “We have already sent the data for Sept Billing, so you please come with the next bill for correction”.

Sir, now I have my Sept-11 Bill also in my hand & the surcharge is rising every month. Please get my bill correction done as soon as possible & let me know, how much is my total outstanding to pay including my current Bill. I am attaching a calculation of charges which I think should be my payable outstanding if the formula of 3 month average is applied on my two subsequent bills of Nov10 & Jan 11. If you agree to this calculation, please direct your Finance staff to accept the cash payment for this amount.

Yours truly,




For Ganga Singh

Cont No. [protected].

My name is Mrs KAUSHALYA DHINGRA..retd senior citizen resident of Sector 14 Gurgaon. ACCOUNT NO; 0G24 DR02 0279 (AD2 712)
As a policy Electricity meters were shifted from residence to Electricity Poles in the open with assurance these will be taken care bt DHBVNL.. Since the meters are on the Electricity Poles in the open as such it often invites sparks/fire during rainy season, because maintenance is very poor by their field staff.
On 3rdSep2011 my Meter caught fire during rains with the result not only meter burnt but also it damaged our LCD, INVERTOR & Fridge. IT was a big shock. Met SDO Maruti INDL Area apprised him with the situation & losses incurred & requested for change of METER...To my shock I was asked to deposit Rs. 300.00 towards meter replacement charges & to get New Meter from the Market as DHBVNL does not hv meters in stock..I had no option except to spend another Rs.4500.00 to buy new meter. Its highly unjustified on yhe part of DHBVNL to penalise consumers for no fault of theirs. Its not clear as to why METERS were put on the Poles in the open without protection & care & consumers are left to suffer.
I feel DHBVNL has to come forward to get this mistake rectified or should take responsibility to bear replacement expenses of Meters. In the present case I will request to adjust Meter purchase charges in my future electricity consumption bills. The New Meter bill has been installed on 13.09.2011

dear sir

we want to inform you that , our local area vill-sehatpur division palla faridabad.
in the during period electric theft problem was regularliy. so, please do needful action for stop the electric theft problems .
the sitiation cheacking time is morning 5.00am to 7.00am.

with best regards
moolchand
vill sehatpur faridabad

The Hotline installed at National Research Centre on Equines, Sirsa Road, Hisar, a Govt. organization has not been made functional till date inspite of our continous pursunance with DHBVNL, Hisar on the subject for the last more than two and half years. This has resulted into serious audit objection. Nnumber of reminders issued in this regard remained unattended and the situation is still "as it is". It is requested to kindly accord "Top Priority" and get the Hotline made functional immediately without any further delay.

NRCE
Hisar

Dear Concern,

Through this mail, I am trying my level best to represent residents greviences of Block No21,Springfield Colony, Sector 31~32, Faridabad.

This mail is in utmost distress and whole colony is just sick of the situation. Electricity situation is in grave condition and all are suffering, though suffering is high for little ones and old age people.

Electricity does come in bits and pieces. In total it hardly comes for 6-8 hrs in a day. Inverters does not work and it's total black out in the whole colony specially at night.

We have called Mr. Kuldeep Singh-JE ([protected]) various times and complained about the situation. According to him the reason power failures are overload on transformers. The load sanctioned is not enough to serve the electricity need and in these humid days, AC use is very high which causes the more frequent electricity failures during nights.

New poles for dedicated transformer has been installed and poles are added with wires streched in our Block No 21 but transformer is still not installed instead power is supplied thru adjacent transformer which is under capacity. For these additional poles DHBVN people were alse bribed from each house in the colony. We were expecting that soon a new transformer will be installed.

Now, again request of 1.5 lac rupees is opnely demanded by DHBVN officials to install new dedicated transformer. We have contacted SDO Mr. Ravinder([protected]) over phone about our greviences but instead of listening to us, he said you change your house from this localilty as the situation will not improve in this area. When we asked the reason for such statement, he said, HUDA have some outstanding amount which is suppose to be paid to DHBVN for development in this area, untill this arrear is not cleared, nothing can be done.

Please help us in resolving our greviences by the concern authority amicably.

Dt.[protected]
To
The Complaint Officer




Sub: Not Adjusted or Refunded Electric Meter Security. Security Deposited at the time of
Replacement faulty Electric Meter(Meter Purchase Own Cost)

A/c No HB-19-1382

Dear Sir,
I would like to inform you that I have deposited meter security worth Rs.1750/- vide Receipt no 045124 Dt.[protected].After long period of waiting they told me that the meter was not in the stock.You should purchase the meter from open market & Security will be Refunded or Adjusted. At least I have purchased the meter from Open Market from own my Cost. It was passed by department on [protected].vide Mco No 69746 & installed on[protected] at my premise.

I wrote to SDO for the refund of my meter security on[protected] &[protected] by courier. But no action has been taken till date.

I am requesting you to kindly look into the matter & order to concern person to Refund Or Adjust my Meter Security.
I shall be highly thankful to you.

Yours Sincerely

Inderjeet Sachdeva
House no 459,Sector-28
Faridabad-121008

Dt. 22/06/2011
The Complaint Officer

Sub: Average Bill Not Adjusted Till Date K-no [protected]
A/c HB 19-1382 Bill No 12116603 bill month sept-2010

Dear Sir,
I would like to inform you that I was getting average bill when my electric meter was faulty approximately Rs. 1000/- every month. During the period[protected] to[protected] they sent me an inflated average bill of Rs. 2447/- Which was at least two time higher then normal average bill. And they told me to pay the bill as it will get adjusted to next bill, Which I paid on[protected]. It has not been adjusted till date.
I request you to kindly look into the matter & order to concern person to adjust the inflated average bill.
I shall be highly thankful to you.
Your Sincerely

Inderjeet Sachdeva
House No, 459, Sector-28
Faridabad-121008
Ph. [protected]

18june'11 10:00pm
To
The CEO
DHBVN

I would like to bring into your notice that such a irresponsible behaviour has been shown by your employees of NIT 5 circle. We 5 to 6 houses had a power cut on 18june around 10pm after the rain due to short circuit in the pole. We called your call center at 1912 and our complain number is 5528 and they assured that some body will come to see the same. But till now nobody has taken the responsibility from your office to correct the same and the reason they are telling is that bring your own wire then we will come. What kind of atttitude is this, is the responsibility of arranging the wire is of consumer or of your company? I am very sorry to mention that some of your official has showed a unethical behaviour and demands which we are not at all ready to fulfill.

We all will request to please help in resolving this problem. Still there is no power.

19june'11
10:30am

Dakshin Haryana Bijli Vitran Nigam Complaints

DHBVN: Excess Billing, Faridabad

Sub: Complaint against accounts no. DB 12-1684 (SD Code: F34-Op S/DIVN PALI)
Dear Sir,

i have received your bills regarding above mentioned accounts number, i would like to bring to your kind notice that all the times the bill s are coming without showing any meter reading. i do not understand without any meter reading how your billing department is charging and sending me wrong bills again and again.

i also bring to your kind notice that this premises is vacant for the last one year and no one is staying in that premises and if no one is staying in that premises last one year then how your department is sending me this kind of bills as per my knowledge you can charge me only the meter rent and that too i can able to pay.

The bills which you have sent to me with the arrears amount which is irrelevant and i m not able to pay you as my financial condition is not good.

Sir, it is my humble request to look in to the matter and settle the bill as per actual. without any settlement from your end i am not going to pay your bills because these bills are totally worng.

Waiting for your favorable reply from your end.

Thanking you.

Kusum Choudhary
Dabua Colony

Dear Sir / madam

Through this mail, I am trying my level best to represent Uppal Southend, Sector 48, Sohna Road, Gurgaon.

This mail is in utmost distress and whole colony is just sick of the situation. Electricity situation is in grave condition and all are suffering, though suffering is high for little ones and old age people.

Electricity does come in this age and 21st centuary millenium city. But it comes only for 6-8 hrs in a day. Inverters does not work and it's total black out in the whole colony.

Suddenly a Genset Supplier appears in Society after all this and he has started charging Rs. 55,000/- for New 10 KVA connection. There are no credentials of this supplier. He is charging Rs. 12 for each unit Consumed and Rs. 1500 every month as maintenance charges. Sounds absurd !!! For 100 Units Govt charges appx Rs 350 and this guy will charge Rs. 2700/-. Unbelievable.

Anyone listening to our situation. If no action is taken, we would be forced to go to next step.

Thanks

Sanjay
On behalf o[censored]ppal Southend
Sector 48, Sohna Road,
Gurgaon

Dear Sir,

After exhausting all means at our disposal, we are obliged to approach you for help and to report unauthorized stealing of electricity in the open by hooking on overhead wires of Dakshin Haryana Bijli Vitran Nigam. We understand that we might be disturbing you from your day to day responsibilities, but we hope that by approaching you we can channelize our grievance to the right channels and some proper action can be taken with accountability.

The issue is that armed (with Lathis) people from nearby village are putting unauthorized cables on poles set up by Dakshin Haryana Bijli Vitran Nigam and stealing electricity right in the open. We as residents of Sector 21 B Faridabad have tried to oppose this open stealing but everytime are met with fierce muscle power and foul language that we as individuals have not been able to stand.

Forcefully, local villagers (behind sector 21B) come on Sundays and non-working days and equipped with wooden stairs, Lathis, pliers and a local electrician who puts power cables (black color 3 phase) and unauthorized connects it to the mainline. The stolen electricity is then used to run high powered flour mills, multiple 200 W / 500 W bulbs to light the veranda, private borewells, welding shops and air conditioners all of which are running practically free of cost. This has been going on for some time and any one who opposes (legitimate users) is met by threats, foul language and open fisting.

The meters put here in the village area a joke and are all pierced right in the open with a stop pin (Hindi: sua). The meager bill that some of these residents pay is absolutely no match for the unauthorized power they drain and the un-accounted load they put onto the already old and withering transformers and distribution equipment originally meant for sector 21B. Additionaly for every legal connection, the number of illegally hooked connections using privately put black wires is multi fold.

Though it is customary in this country to help the economic weaker section. Typically on a average (in this so called economically weaker section) there are atleast 2 air conditioners per household, atleast one big car (typically 2) with multitudes of rooms given on rents. Any person (official or otherwise) with a small visit can just see this as a complete ridicule of the system and the facilities provided, with the result that people who are genuinely paying the bills are paying through their noses at a much higher cost than would be otherwise of this open robbery was not there.

There are countless load sheddings, voltage fluctuations and blown power lines and transformers in Sector 21B because of this extra load which is unaccounted for and probably not a part of system design and safety factors when the lines were being set up.

As a result beyond bearing countless powerless nights, day time load shedding, huge voltage drops and power surges, we as legal consumers also have to pay much higher per unit cost of electricity because of this stealing and loss of revenue for Dakhsin Haryana Bijli Vitran Nigam and to the country in general.

We hope that by humbly requesting you, some action will be against this with accountability and the poor and bullied residents of Sector 21B can be finally relieved.

Thanking you,

Residents of Sector 21 B,
Faridabad Welfare Association

Dear Sir,

After exhausting all means at our disposal, we are obliged to approach you for help and to report unauthorized stealing of electricity in the open. We understand that these issues might be trivial to your designations, but we hope that by approaching you we can channelize our grievance to the right channels and some proper action can be taken with accountability.

The issue is that armed (with Lathis) people are putting unauthorized cables on poles set up by Dakshin Haryana Bijli Vitran Nigam and stealing electricity right in the open. We as residents of Sector 21 B Faridabad have tried to oppose this open stealing but are met with fierce muscle power and foul language that as individuals we cannot stand.

Forcefully, a group of villagers (behind our sector) come with lathis on Sundays and non-working days and equipped with wooden stairs, pliers and a local electrician who put power cables and extend it to their area.This so called residential area had high powered flour mills, multiple 200 W / 500 W bulbs to light the veranda, private borewells, welding shops and air conditioners all of which are running practically free of cost.

The meters put here are a joke and are all pierced right in the open with a stop pin. All (not almost, actually all) residents of the village have put these stop pins (Hindi: sua) and the meager bill that some of these residents pay is absolutely no match for the unauthorized power they drain and the un-accounted for load they put onto the already old and withering transformers and distribution equipment in our colony.

There are countless load shedding and blown power lines and transformers in our colony because of this extra load which is unaccounted for and probably not a part of system design when the lines were being set up. We understand that some safety factor is taken into account on every design but this safety factor is long past and the whole distribution system around our sector is taking a un-precented load much beyond it's design limits.

Beyond countless powerless nights, day time load shedding, huge voltage drops and power surges we see as a result of this, we as legal consumers also have to pay much higher per unit cost of electricity because of this stealing and loss of revenue for Dakhsin Haryana Bijli Vitran Nigam and to the country in general.

Thanking you,

Sector 21 B, Faridabad Welfare Association

Sir

In sector - 4,6,7, there is no power since 2 PM on 17.4.2011. till now (19.4.11)
Gusty winds blew on Sunday (17.4.11) and many electric poles were broken, either due to trees falling over them, or because these poles were already loose.

DHBVNL is required to maintain electric infrastructure & they have power to cut tree that can fall on thier infrastructure.

However, this activity is done only on paper, and bills running into crores every year are put on their balance sheet showing cost of tree cutting / trimming. None of this activity is done at all in reality.

The result is that even in small qualls, the electrical infrastructure collapses completely, and they are not able to restore power for days to come.

In our case its been almost 96 HOURS without any electricity supply !!!! Around 2000 people living in these sectors have no power for three days, anf DHBVNL couldn't care less.

There is no electricity since yesterday(17/4/11) in sector 8 and the condition of water supply has rapidly deteriorated since then. the HUDA I think wants to convert cities into 19th century villages.
Government collects thousands of ruppees every month from their salaries toward development , but the condition of roads ,water ,electricity, sewage is continuously deteriorating.

where does over hard earned money go. Is it used for the luxury of currupt chor netas or babu.
Anna hazare is true to call all nets AsMERA NETA CHOR HAI

DHBVNL is the most corrupt organization in world.

In my house at Sector - 7, electricity pole is leaning very dangerously. I complained to Bijli Suvidha Kendra but they tell to talk to lineman directly & refuse to register complaint.

Lineman says that he wants 2000/= bribe as he has to get a crane for the same out of his own pocket. The pole is leaning dangerously over my front boundary and I then complaint to SDO, who again says contact lineman. But when I tell him about lineman asking bribe, he becomes angry and says I am lying.

Two days after that, DHBVNL people come, and cut my electricity connection without giving any reason or notice.

These are worst than dogs, and they have all the power, ordinary man can do nothing to them , and they can do whatever they want

I want CM B S Hooda to privatise DHBVNL like they did in Delhi