Dakshin Haryana Bijli Vitran Nigam — inflated billing against account number (c1 palam vihar, gurgaon)

Address:

122017

The issues refers to a residential electricity connection at c1 block, ansal palam vihar, gurgaon.

I intend to bring into your attention two inflated billing issues.

In the first instance, an inflated bill (Bill no:[protected] with an issue date of 29/11/2017) of amount inr 20, 894/- was generated against the above referred account number. This amount was way above what we have been paying (Inr[protected] per billing cycle). My father ran from pillar to post and met almost all concerned officers at dhbvn office at sub division: g24-maruti. He was given assurances but nothing was done. I even wrote an email at the local grievance office at the email id [protected]@dhbvn.org.in dated 22 jan 2018, but received a very curt reply that the bill is correct and nothing can be done. As my father had met the grievance officers, we were hoping that the bill would be rectified soon. Unfortunately this was not to be so. One day a field staff from dhbvn arrived at our residence and said that he has come to disconnect the electricity supply as the bill has not been paid. Since, i stay abroad, my father connected me to the person on phone and i paid the entire amount of inr 20, 894/- with late fine online there and then on the spot. My father spent another few months requesting the dhbvn office to look into the inflated bill and refund the extra amount paid but all his requests fell on deaf ears.

Now, this is a second instance where an inflated bill is again generated (Bill no:[protected] with a issue date of 04/10/2018) and the amount is a whopping 5-digit figure totaling inr 48, 059/-. I am not sure under what basis such inflated bills are being generated. At my home flat in gurgaon, only 3 persons reside.

Considering the above two events, i am approaching your forum as a last resort with a hope that dhbvn will do a proper investigation to ascertain this erratic electricity billing and expect that a refund of the excess amount (Inr 20894/-) paid (Against bill no:[protected] with an issue date of 29/11/2017) is made. Further, i want the current bill (Bill no:[protected] with a issue date of 04/10/2018) of inr 48, 059/- be amended to reflect the genuine power consumption.
Hoping for an expedited redressal of my grievance.
Munesh singh chauhan