Dakshin Haryana Bijli Vitran Nigam Customer Care
Dakshin Haryana Bijli Vitran Nigam (DHBVN)
Customer satisfaction rating: 2%
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626
COMPLAINTS

Dakshin Haryana Bijli Vitran Nigam Customer Care

Dakshin Haryana Bijli Vitran Nigam (DHBVN)

Address
Infront Government Petrol Pump, Mehrauli Road
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1237
down
410

Customer satisfaction rating
2%
Complaints
626
Pending
0
Resolved
12
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Dakshin Haryana Bijli Vitran Nigam related photos (80)

Dakshin Haryana Bijli Vitran Nigam Complaints & Reviews

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Dakshin Haryana Bijli Vitran Nigam — billing complaint # cmpg2600086835

 gauravkgoyal17 on Sep 16, 2019
(A) Bill #[protected] dated 24 July 2019 (14 May to 15 July 2019)
Reference my earlier complaints # CMPG[protected] and CMPG[protected]
Billing was generated based on incorrect reading (New or closing reading was taken as 13474), whereas the reading as on 28 July 2019 was 10504. Old reading was mentioned correctly 9582.
Attached is the picture of meter as on 28 July 2019. I have filed the complaint with SDO. Attached is the copy of my complaint (complaint # 1744 dated 2 August 2019).
Units consumed should be 10504 – 9582 = 922 units (and not 13474 – 9582 = 3892)
Complaint comments  Read comments Complaint category Government Organizations

Dakshin Haryana Bijli Vitran Nigam — supply close

 Pradeep K Maheswari on Sep 15, 2019
Hi
Hello sir
Mera naam pradeep kumar hain.
Main rewari shukarpura mohh se hu. Humare ghar ki light nahi aa rahi hai. Baki all over sabki aa rahi hain. Mukhe 24hrs ho gaye hain compland kiye hue but koi action nahi le rahe hai yaha ke local office ke workers. Pls sor help kijiye. Mera ladka 6month ka hai usko bahut pareshani ho rahi hai. Meter number [protected] ward number 10 house number 4185 haryana achar factory near gol chakkar rewari. Pushpa arora ke naam se hai ye meter. Pls sir help kojiye humari. Pls...
Complaint comments  Read comments Complaint category Other

Dakshin Haryana Bijli Vitran Nigam — bill not uploaded on time by dhbvn and paid bill with surcharge

 Navdeepkkapoor on Sep 12, 2019
My account number [protected]. Bill not uploaded on time by DHBVN and done complaint so many times and email and complaints over web portal. But bill was uploaded today and paid immediately but with late payment surcharges. I have not received any reversal of late payment assurance received. I tried to fetch the bill everyday so many times but got message bill not uploaded. Please help me to get the reversal and the date of the bill should be generated every month.
Issue Raised on Portal number REQ160520161254420636050000...
Complaint comments  Read comments [2]Complaint category Utility Services

Dakshin Haryana Bijli Vitran Nigam — faulty electric meter

 amishee 565 on Sep 11, 2019
I have received electricity bill for july august of amt 48340.69, i paid ahuge bill for the month of may june also. Our meter runs continously when all the electric switches are off. Please get it checked and replace
At the earliest.
Thanks
Rekha joshi
W/o
D. D. Sharma
Account no. [protected] with dhbvn
565/16 a, faridabad, 121002
Ph [protected]...
Complaint comments  Read comments [1]Complaint category Other

Dakshin Haryana Bijli Vitran Nigam — wrong bill generated by dhbvn

 SinghTeja on Sep 9, 2019
Dear sir/madam

My name is teja singh. My account no is j12j110627. I am regular consumer and bill payer of dhbvn above a decade. I want to inform you that i am very surprised when i received a sms/message from dhbvn side for the bill of august (Period 15/05/2019 to 15/07/2019) my consumption unit is 953 and bill amount is 5678 rupees.

Immediately i checked my meter and meter unit then i found that my meter is working properly (Video and photos attached) and current unit is ok. After that i checked my previous bill of last one year (Excel sheet and bill attached for...
Complaint comments  Read comments [1]Complaint category Utility Services

Dakshin Haryana Bijli Vitran Nigam — voltage fluctuation daily after 11 pm

 Praful52 on Sep 5, 2019
In sector 10 a near dav public school voltage fluctuation happens daily after 11 pm till morning. We cannot sleep in the night. And if we call customer care they said we are sending some one... But again the problem starts.
Recently in my house at second floor and ground floor some appliances gone due to this.

Noone is taking it seriously and it's a main area behind sector 10a main market....
Complaint comments  Read comments [1]Complaint category Municipal Corporation

DHBVN Gurgaon — frequent power cut, low voltages and unscheduled/not informed updates

 Tirath Patel on Sep 4, 2019
We are facing severe power cuts for long time, low voltages and unscheduled or not informed updates in sector -40 gurgaon. We are threatened to loose our valuable electric instruments due to such issues. While calling to toll free number many times there are not aware about updates. Also standard typical call language used where issue resolution time is normally 40-45 minutes. Real concern is at midnight where no linemen are deputed to resolve the concern and keeping people in dark till next day morning it gets resolved. Sometimes one the phase are not supplied which create angst to people. Seriously...
Complaint comments  Read comments Complaint category Government Organizations

Dakshin Haryana Bijli Vitran Nigam — meter not working unauthorized charges of bill sent

 ajaymalik15 on Sep 1, 2019
Customer number - [protected]. Team my mother came number of times in kheripool number of times, but none of the employee paid attention. After sitting for 2 hours, we tried to convey our message that our meter is not working from last 8 months, wire has tear off from meter and still bill came of rs - 5700. We have shown photos of our meter that no wire has been installed and broken from meter from long time. Then employee said that sir next time bill will me minimized and charges will be fixed, its there fault they dont check meter on regular basis, either is working or not and sending bill which...
Complaint comments  Read comments Complaint category Unauthorized charges

Dakshin Haryana Bijli Vitran Nigam — daily no electricity power in ip colony, sector-33 faridabad, approx 12 hrs in a day

 harish301276 on Sep 1, 2019
There is frequent power cut for long duration approx. 6 to 12hrs.in day, also very high voltage fluctuations which cause damage the home appliance, people living in ip colony, sector-33 are 100% tax/bill payer and none of any is defaulter for paying electricity bill, in spite of this people are suffering from too much power cut problem. Support from dhbvn staff is very poor, they are not respond mostly or very less responsive, customer utility center no. Also not responding mostly
There is no any escalation matrix that after too much problem whom we can contact.

This city is...
Complaint comments  Read comments Complaint category Other

Dakshin Haryana Bijli Vitran Nigam — no electricity whole nights

 Swati Mangla on Sep 1, 2019
I (Dr. Swati)
Live in sector 13 bhiwani, haryana
Daily at 10.30-11 pm electricity is cut down. I keep on calling all area incharges but no ome attends our complaint. Most of the times their phones are switched off. Is this the meaning of government jobs. Whole nights we are awake and unable to sleep. Kids school is being disturbed. Please take immediate action...
Complaint comments  Read comments Complaint category Municipal Corporation

Dakshin Haryana Bijli Vitran Nigam — bill send on pr basis despite functional meter

 Mayankgoel007 on Aug 31, 2019
The meter reading staff for dhbvn gurugram circle 2 (G26 south city sub division) for sector 56 is totally incompetent.

Despite have a new fully functional meter they are sending pr bills with zero reading.

This is not the first time this has happened.

Now even when they will correct it with the latest reading i would be unnecessarily charged at the highest slab.

Previously i have been to their office and all of them including the je are very unhelpful.

Account number[protected]
Bill date - 26 aug...
Complaint comments  Read comments [1]Complaint category Utility Services

Dakshin Haryana Bijli Vitran Nigam — no power since 04 hrs, in ip colony, sector-33 faridabad

 harish301276 on Aug 24, 2019
There is frequent power cut for long duration approx. 6 to 12hrs.in day, also very high voltage fluctuations which cause damage the home appliance, people living in ip colony, sector-33 are 100% tax/bill payer and none of any is defaulter for paying electricity bill, in spite of this people are suffering from too much power cut problem. Support from dhbvn staff is very poor, they are not respond mostly or very less responsive, customer utility center no. Also not responding today
There is no any escalation matrix that after too much problem whom we can contact....
Complaint comments  Read comments Complaint category Other

Dakshin Haryana Bijli Vitran Nigam — change of name in electricity connection subsequent to purchasing the flat

 abhaskumar on Aug 18, 2019
Dakshin haryana bijli vitran nigam — correction in name

Sir,

I have purchased a new flat in rail vihar sector-56, gurgaon in september 2018. Subsequently on 3rd november 2018 i have applied online for change of name in domestic electrical connection (Account no. [protected]), the application id for the same is g[protected]. The name in the original electrical connection was mr. Deena nath basu and after sale it has to be changed to mr. Abhas kumar. The payment rs.150/- was also transferred online on the same day, thereafter i received following updates on my registered...
Complaint comments  Read comments Complaint category Municipal Corporation

Dakshin Haryana Bijli Vitran Nigam — power cut off since 24 hours (yesterday evening)

 Lovekesh Arora on Aug 16, 2019
I registered compaint in dhbv since in the morning and they said that we will resolve your issue in half an hour, but they are not even i called 5 - 6 times in a day or also i registered complaint in their official website also but they are unable to solve my issue, they always said our technician is on the way and he will reach in 15-20 mins but no one there to solve it....
Complaint comments  Read comments Complaint category Government Organizations

Dakshin Haryana Bijli Vitran Nigam — bill generated by wrong previous reading

 SinghTeja on Aug 13, 2019
Dear sir/ madam
My name is teja singh from jalalpur khurd, jind, haryana 126102. Our meter no. J12j110627 on name of mahender s% kripa ram. Our meter reading for the month of (15/03/2019 to 15/05/2019) is showed by your good office as mentioned below :-
Previous reading -2850
Current reading - 2004
Consumption average 160

But you know very well that current reading is always more /equal to previous reading, as a result our next meter reading is generated 953 for the month of 15/05/2019 to 15/07/2019 as mentioned below:-
Previous reading-2004
Complaint comments  Read comments [1]Complaint category Government Organizations

Dakshin Haryana Bijli Vitran Nigam — long power cuts

 Kochierster on Aug 11, 2019
Dear customer, your complaint for no supply is registered with id dh[protected]. Haryana power utilities... This is the sms having the complaint number which is unresolved. Daily power cuts are very common in my area and society where in i live. Around 5-10 times power is cut daily randomly for indefinite time ranging from 5 min to 10 hours. Today again it happened a 5 hour cut and then for 20 min power came back and then again got cut abs again came back and again for got so it’s happening since 2 pm and now when i am writing this complaint it’s around 10 pm. So in last 8 hours power is...
Complaint comments  Read comments [1]Complaint category Government Organizations

Dakshin Haryana Bijli Vitran Nigam — about poor electricity supply

 Sam Sain on Aug 8, 2019
Hi. I am sunil s/o sh krishan kumar resident of vpo talwandi rana teh. And distt. Hisar... My complaint is about to poor electricity supply in my village. We are facing this problem since last 4-5 years as everything is dependent on private employee or contractor but they take money from industrial area and supply whole electricity to them.. If we call them for power supply they make excuse for fault in line or maintenance work is on progress... Each and every person of village get bored from all these... We want solution for it as we wrote many times to xen and other officers of dhbvn but no action...
Complaint comments  Read comments [1]Complaint category Utility Services

Dakshin Haryana Bijli Vitran Nigam — bill not receive last four months but

 raghuvinder kumar jha on Aug 8, 2019
My account no is [protected] my name is raghuvinder kumar jha and my phone no is [protected] my previous complaint no is cmpf[protected] and second complaint no is cmpf[protected] but these complaints closed by dhbvn staff without resolving these complaint so i ask only one thing why these complaints closed and why no action taken by any dhbvn staff and why i not receive my electricity bill last four month i go my electricity bill department sector 23 fifteen times but no staff listen and no one resolve my problem for getting my electricity bill so please take needful action and ensure me that i get...
Complaint comments  Read comments Complaint category Government Organizations

Dakshin Haryana Bijli Vitran Nigam — no supply since 10hrs.

 harish301276 on Aug 4, 2019
Hello,
No supply since 12hrs. Since rwo days in whole day at ip colony sector - 33 faridabad, haryana. Several times complaints to customers care, but no action taken so for, dhvn staff not talking it seriously. How and where to complain our problem. Due to serious electricity supply so many related problems are facing like water supply problem, home appliances problem. Dhbvn, are not talking it seriously because they don't realizing such problem....
Complaint comments  Read comments Complaint category Other

Dakshin Haryana Bijli Vitran Nigam — bill in respect of account no. 5591640000 in the name of avtar krishan bhat not generated as i could not download the bill. hence, please generate it

 Autar Krishan Bhat on Aug 1, 2019
It is intimated that the electricity bill for the current cycle in respect of my electric connection a/c no. [protected] has neither been received nor generated as i could not download the bill from the website of dhbvn. The reading in the meter shows 93677 as on 31.07.2019 while the previous bill reading was 90595. Hence, please generate the bill as early as possible....
Complaint comments  Read comments Complaint category Other

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