Dakshin Haryana Bijli Vitran Nigam — wrong amount in electricity bill

Address:

122001

My electricity bill for april-may month was not correct. I visited s. D. O. Regarding that and luckily i found him in the office that day. He gave me contact number of je and asked me to contact him. When i contacted je, he gave me contact number of line man and asked me to contact him, he will come to my house and will retake the reading. Lineman came in evening and took the correct reading and mentioned his observation on one application written by me. I went to sub division to submit that and than concerned person in sub division asked me to have sign of j. E. On that application. After visiting je office multiple times, finally j. E. Signed it and sent his report to sub division. After that i got new bill, in which i observed that instead of correcting the amount, they have added extra amount as arrears of last bill and added current unit charges in that even though i didn't have any arrears. Again i visited je and he said that he has already corrected reading from his end and now it is billing dept. Problem and they need to correct.

Again i visited sub division and visiting daily but i never found s. D. O.in the office. Other persons are also not cooperating in doing correction. From last 2 months i am running from pillar to post to get my bill corrected but in vain. Finally lineman from je office has come today (20th aug 2018) to disconnect the power as i have not paid electricity bill. Than after speaking to je they went back.

I am a senior software engineer and it is not possible for me to visit daily to sub division. Please help me in this matter and take appropriate action to correct the electricity bill.

My connection details are as below:
Account no. [protected]
Billing amount 685226.0 (Residence bill)
Sub division-dhbvn office, kanhai village, gurgaon.