[Resolved]  Datawind (Aakash) — AAKASH TABLET ISSUE

Address:

Bangalore, Karnataka

Hello sir/mam, I bought a tab from Datawind model UBISLATE7CZ on 14th of September which worked good for about 40days after that it started giving me problems. I called the technical support of the help. They gave me instructions. I followed their instruction & ended up in more problems than i had, it was just an issue with the auto rotate service for 4 dimensional view not working properly. but now, that is not working at all also, i have issues with sound not coming out from the speakers & all the apps are deleted. with the keyboard which came with the product not working either. so i took it to service center which they said which is in a different corner of the city. Service center people are so good at this they welcomed me & registered a case about this(Rep pushpa). I was informed that the repair will take some time if its a minute problem it will be corrected by Monday which is 28th October were i gave the tab on 26th of October(Saturday) to the service center associate. Also if it needs a part replacement then it will take up to 10days or so. I called the service center on monday & they said that the part is being expected my the manufacturer. i called the service center & they said that they have not yet received the part on 8th of november so i called the support service they said that the service center has made a note that you(me the user) need to collect the product were as their is no match about the statements. so i called the service center on 11th to collect the product they again said they have not yet received the part for repair & the issue is not yet fixed. so i called the manufacturer datawind they said that allow if a 15day span & let the service center team work on the product & let it be fixed(Rep name don't remember). Again i reached datawind they said it would take atleast till next Monday (Answered by rep. Shubham) which is 18th November for me to receive the tab(as in the tab to be ready & delivery fit). For the follow up, i called the service center again on on 14th November(Answered Rep angali) they said again that the part is not received & i called the support team of datawind(Answered rep. Nirmal) now he says that the part is not yet dispatched it was never documented to be send he said that he has e-mail in the parts team to send the part on priority & it will take 5 days from now for the product to be ready the product will be repaired on the same day as soon as the part is delivered. I have called every other day after that & still the part is not being send by the provider & the customer support just keeps sending emails of no use it's being send 8 times now. When is asked for the supervisor the support person anita refused for the supervisor. I am still getting a roundabouts with is Indian manufacturer's product manufactured in china. Please team help me out from this hassle. Case no(Datawind): 1026kt1048. Support phone number(datawind): [protected]. case no(service center): 6929. phone number(Service center): [protected] MY phone number:[protected]