[Resolved] Datawind Innovations — Handed wrong device (Original:- tablet-3g7x) & delaying the replacement for two months

Alnoor Irfan

from Nagram, Uttar Pradesh

Address:	229001
Website:	www.datawind.com

Dear sir,
I had ordered for a tablet (Model no. :- tablet-3g 7x) on "9th may'2017" from "datawind innovation pvt ltd", but had been handed a wrong device (Model:- tablet wifi device - 7w) instead of original one. After this cheating i had complaint at their customer care & registered my complaint (Id:- “0519up[protected]”) saying him to replace the original one upon which a promise of providing the original device has been made to me & said to send the wrong device at their company's address through courier. I followed so & started to wait for the replacement. Now its been more than two months that no replacement has been provided to me yet. This caused me a loss of time & unusal exhaust of money (Total rs 4000.00 alongwith courier charges) & thus making me insecure for the loss of money.
Ordere item:- 3g 7x with free internet keyboard (Tablet)
Ordered by:- dasarath s/o: jagadish
Order no.:- ccvdwv3k-1

Kindly take an interest in this matter & help me to get my original order asap.
Seeking your kind interference in this regard.
Thanks & regards,
Dasarath
Mob - [protected] / [protected]

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Aug 19, 2017

Complaint marked as Resolved

Datawind Innovations customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2017

Datawind Innovations Customer Care's response Dear Customer,

We deeply regret for inconvenience. We have your contact details and we will get back to you shortly.

Alternatively you can contact on our technical support number at[protected] between hrs of (9AM to 6PM)

you can also contact us on [protected]@datawindcorp.com

Regards,
Datawind Innovation

Verified Support

Sep 27, 2017

Datawind Innovations Customer Care's response Dear Customer,

“Greetings for the day - Data Wind: Committed to customer satisfaction”

Thank You for contacting Data wind.

As per our telephonic conversation, your mentioned concern has been resolved & now you received fresh replacement from company so we have need to close complaint. Kindly acknowledge for the same.

In future, if you require any kind of information or support, kindly contact us at[protected] for Support or, feel free to write us on [protected]@datawind.com .

Regards,
Datawind Innovation