[Resolved] Datawind Innovations — My tab battery is not working

Umar Attar

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 411002

My datawind tablet battery is not working table

Hello! I was charging my tablet overnight because it was dead and when i woke up in the morning i took it off the charger because it was up to 80%. I was using it until it just blacked out and i couldn't get it to turn on. I tried everything! Please help! If my mum knows, she will get mad!
More about : tablet turn

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Apr 25, 2017

Complaint marked as Resolved

Datawind Innovations customer support has been notified about the posted complaint.

Mar 18, 2017

Updated by Umar Attar [SOLVED] My tablet won't charge.

We often get questions such as " My tablet has stopped charging & I have ruled out the problem being either the charger or the cable. What do I do?". If this happens to you, then...

Possibly your battery has been allowed to become flattened to the point where it cannot accept a charge from the wall charger. the best thing to do is to try and trickle charge your tablet from a low voltage/amperage connection. Either a powered on PC USB port to the charging connector on your tablet, or from a low power phone charger (5v/500ma). It has been pretty well documented that lithium batteries do not like to be drained fully & it may be that the battery in your tablet has drained so low that it cannot accept a charge from the Asus a/c charger.

Try a trickle charge for 8-10 hours (or longer) on your tablet & see if that gets enough charge into your battery to enable it to recognise & accept a charge from the a/c charger.

The only other suggestion, other than contacting Asus to arrange for a hardware repair, is to face opening up your device (if it is out of warranty) & checking the cables are connected correctly & possibly replacing the battery.
From the
The definitive thread to battery related matters on the Asus range of tablets

Verified Support

Mar 25, 2017

Datawind Innovations Customer Care's response Dear Customer,

“Greetings for the day - Data Wind: Committed to customer satisfaction”

We request you to please share your contact number, so that we can provide you required Information.

Alternatively you can contact on our technical support number at [protected] /[protected] between hrs of (9AM to 6PM)

you can also contact us on [protected]@datawindcorp.com

Regards,
DATAWIND INNOVATION

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Comments

Senakshya Sarkar

from Hyderabad, Telangana

I brought ubislate tablet on Feb 2017, on last week of Feb I noticed some issues with the battery and charging . I mean not only a single month passed it started showing its deformities. The Horrible tablet brand in the world "DATAWIND", just purely wasted my money by investing in these brand's Product .

indunandu

from Hyderabad, Telangana

No rating