DD Motors — nor refund even after 3 months and customer harassment

Address:	New Delhi, Delhi, 110035
Website:	www.ddmotors.in/home/index.php

I purchase my Swift LXI (Optional) from DD Motors, Wazirpur last year. They provided me with the insurance from Bajaj Allianz. On May 6, 2017, I claimed my 0 debt insurance from them and here began my journey of trauma.

I paid the complete amount i.e. Rs. 9019, which wasn’t supposed to be paid by me as informed by Bajaj Allianz later as it was supposed to be a cashless claim.

Mr. Rahmeen Khan from DD Motors, Wazirpur told me that I was supposed to pay the entire amount upfront and that a refund cheque will be initiated and sent to me by Bajaj Allianz after 3-4 weeks.

I contacted Bajaj Allianz in July 2017 since I had not received any refund. Their support was lousy and after 2 days of continuously trying, I was able to anyhow get in contact with a sensible person who informed me that they had sent the refund amount to DD Motors on May 12, 2017 itself. The same person informed me that I was not supposed to pay them in the first place and DD Motors was supposed to pay the amount and Bajaj Allianz was supposed to pay them the amount.

I then contacted DD Motors, Mr. Rahmeen Khan in particular. I just wanted my refund and therefore, I just asked him how it will be processed now. He told me that he will mail Bajaj Allianz and ask about the details of the transfer and then he will initiate my refund cheque. He also promised to tell me about it in a day or two. I called him after three days and he said that he is waiting for a reply from Bajaj Allianz and will contact me a day after. I called him the next day and he said that my cheque is in process and he will inform me when it can be collected.

Nothing happened and I called him after 4-5 days. He told me that it is in process and I need not worry. He then gave me the number of Mr. Shambhu, the body shop manager and asked me to contact with him. I was at DD Motors, Wazirpur that day for my second service that day. I called him and he told me that he is not at DD Motors and I shall call him next day. I told him about everything and he said that I shall talk with Mr. Rahmeen and that he will generate the refund cheque.

I called Mr. Shambhu next day. He told me that I should contact Bajaj Allianz and ask them the transaction numbers or details and then inform him so he can look into things. He then told me that I should take all the details and some documents and visit DD Motors. He will then initiate the process and my refund cheque will be generated, which will have to be collected by me again in some 15-20 days.

I was busy at office and so my sister called Mr. Shambhu about how unfair it was for us as a customer. Why do we have to contact Bajaj Allianz and it was supposed to be their job. He was rude to her and in a lousy tone told her that he has other work too.

I mailed to servicecare.[protected]@maruti.co.in on August 08, 2017 complaining about the whole ordeal and asked them to revert me or I’ll complaint in consumer forums and higher authorities or take legal help. It’s August 12, 2017 today and I have not received any revert from them.

My concerns:
1) Why did we have to pay the amount when it was supposed to be a cashless claim.
2) Why wasn’t I informed when the amount was received by DD Motors, Wazirpur in a week itself (May 12, 2017).
3) Am I a customer or a customer service representative? Why do I have to take details from Bajaj Allianz if an error was made on their or DD Motors, Wazirpur’s end?
4) Why did Mr. Rahmeen kept telling me that my cheque is in process when it is still under no process?
5) Who gives a right to Mr. Shambhu to be rude to customers?
6) It has been almost 3 months now and they are still asking me for things and calling me unnecessarily to their office. If any documents were required, why wasn’t I informed earlier?
7) Who is going to pay for all the inconveniences, calls, visits I have made?

In a nutshell, if you are going to purchase your vehicle, I will strongly suggest you to steer away from both DD Motors and Bajaj Allianz. Let me tell you that it was only a matter of Rs. 9019, which will not even be reimbursed completely to me. Consider a situation where the wreckage is more. How are they going to pay your thousand or lakhs of rupees if this is how they are behaving with such a small amount?

I’m researching on how to go legal with the whole matter or file an RTI because I’m tired of how these companies treat their consumers and take them for granted.