DD Motors — vehicle repair and insurance

Dear sir/ma'am,

I am rahul kumar i am a customer of dd motors since last 3 year's and i have purchased multiple cars from you apart from that i suggested my friends who purchase cars from you because i was very happy with your service and dedication unfortunately this is first time when i had to go through worst service from one of your workshop branch located in rajapuri/ matiyala delhi near dearka sector 3.

Now come to the point number :
1. First of all gm of said branch promised me that he will repair my accidental car under insurance claim and he would take repair charges when insurance company will pay for insured amount so i handed over my vehicle there and asked them to repair it once repair got completed he completely denied about the fact and he could release my vehicle only when i paid full amount (Dep charges + insurance amount) as he could not make it cashless claim.

2. Workshop manager and other personal promised me that he will do all the needful things to get my claim approved and i will receive funds within 7 days of claim submission which didn't happened.

3. He provided wrong accident date what reduced my insurance amount.

4. When i asked him do i need to make any fir or do i inform insurance department, he replied no he will do everything needed what they never did and result is in front of you.

5. He repaired my car and changed something like readywater, ac condensor and readywater fan, now my vehicle is getting heatup due to that fan and workshop denied to change that faulty fan what is causing heating issues and asking for more money.
Now please let me understand one thing what is difference between brand service centre and local mechanic if i am getting same resolution both the places and what is reason for paying higher amount at branded service stations?

Thanks
Rahul kumar
[protected]@gmail.com
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