Deals Bazaare — I was cheated, mentally harassed

Address:	New Delhi, Delhi
Website:	traveldealsbazaar.com

Dear sir/mam

Its complaint against the travel agency company calleddeals bazaar base at delhi.
Our booking id no: 76/12_2015, dated: 21/12/2015
From them i was cheated, mentally harassed & lost my money too.
I took a package for 6 days thailand tour includes 3 days pattaya & 3 days bangkok for me and my husband. For this package we have paid 41000/ inr - to travel agency deals bazzar.
Right from the air ticket to hotel booking and full package was false.
Our travelling date was 9th (Night) jan 2016 from kolkata to bangkok, as per our package they booked air ticket from thai airways (Booking ref: 7v6y3m)when we reached the airport and enquired about our booking we found that our ticket is false and it was a cancelled ticket.

When we asked to our agent about the ticket mess he replied our ticket was cancelled due to some error with airline, on asking him for booking a fresh ticket mr. Aaditya( our agent ) said mam, i am unable to buy you a new air ticket from delhi and asked us to book the same ourselves and he will refund the amount later on.

Afterward we booked our air ticket from spice jet booking pnr: ye4y8h and the money was paid by us.
When we reach to bangkok airport no one was there from agency or hotel to receive us from bangkok to pattaya (As per our package programmed pickup and drop facility is from agency). After several phone call from airport to mr. Aaditya he pickup my call and said you have to arrange you’re own conveyance and that too in a different country.

When we reach to pattaya by our own conveyance only accommodations at pattaya was confirm from agency, there was no local agent from the agency to look after traveling at pattaya (As per our package program stated as per our agent. He also promised that there will be a local agent who will be taking care of our tour in pattaya and bangkok, but no such agent was there from agency).

Again after several phone call and mail to mr.Aaditya he said he was unable to arrange the same and we were asked to arrange ourselves and the agency will again pay the amount later. Then we booked another travel agent from pattaya for our further process.

Our agent confirmed us that their agency will pay all expenses for the trip as mistake was done from there end. When we reached india we send a mail with full details of expenses for the trip (As per package programming)

When we started asking for rs 62000 (Total recover amount )refund with the agency our agent mr. Aaditya ([protected], [protected] (Operations head) and mr. Rahul basin ([protected]) proprietor of deals bazaar starting ignoring us. Every time the agency came up with new excuses (Bank link down, unable to t/f from net and last excuses was company policy that before 45 days we cannot refund).

Today, it almost more than 3 months till date we have not received any refund from them. Please help us to recover the amount and black list such companies so that they cannot fool others too and cause mental torture to other people like us.

Waiting for your help to get the refund and action against the agency.

Details about company:
Deals bazaar
+91 [protected] +91 [protected],
E: [protected]@traveldealsbazaar.com/ [protected]@traveldealsbazaar.com / [protected]@traveldealsbazaar.com
W: cheapdealsbazaar.com / traveldealsbazaar.com / fooddealsbazaar.com

Thanks & regards
Shradha mishra
[protected] /[protected]
E:[protected]@gmail.com
Ranchi:jharkhand