Deals Market — Online mobile purchase fraud done by Deals Market

Address:	410206
Website:	www.dealsmarket.in

Dear sir/ ma'm,

I had purchased "Redmi note 4, 64Gb" from www.dealsmarket.in website for Rs. 11, 049.15/- on 11th june, 2017. I made the payment through my ICICI Credit card, and payment was transferred through a Payu account.

I was directed to a safe payment site of Payu money where I had made the payment via credit card. Soon I received a confirmation mail from payu money regarding the successful transaction, the copy of which I have attached herewith.

On 12th June, I received a mail from "Deals market" stating that my order has
been processed, I have herewith attached the copy of the same for your reference.

On 16th June, when I had called up their customer care no. [protected], A lady informed me that the shipping was already done via. Overnite courier and she gave me a courier tracking no. [protected].

On 19th June, when I received the aforesaid courier, I shocked to see just a slip envelop with a piece of paper in it.

I received the courier from following address-
Dmarket, 5, SDN Complex, Haridwar- 249407

Being suspicious about the envelop, I called up their customer care, before receiving the courier. The lady on the phone informed me that its just a welcome letter in it, and the phone had been couriered and I shall receive it by tomorrow (20th June) morning by 11am. When I insisted her to give me the tracking no. of that courier she procrastinated and said that I would receive a mail for the same by evening. Which I did not receive till date.

These fraudulent people have cleverly kept the billed invoices on their website only, rather than mailing a pdf file to the customer, and had emailed only a link leading to the invoice on the website. Now since the website is down. The victims no longer have an access to their purchase invoices.
I suspected this earlier and had taken a screen shot of the invoice which I had attached herewith.

Now their website www.dealsmarket.in, is stating message as follows,

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We are Sorry for the Inconvenience.!

Dear Customers,
Due to limited stocks and rush, we are unable to complete the order in given time frame. All the pending orders will be fullfilled within 10 to 15 days. In case if you want to cancel the order please mail us -( [protected]@dealsmarket.in ), All refund will be completed before 31st June.

— Deals Market
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They are buying time to clearup all the evidences. Their customer care no. [protected] is just working on IVR, with no customer care executive to respond, since 20th June. I also have all the recorded voice calls.

I need guidance for getting the money refunded.