Delhi Jal Board Complaints & Reviews

I am resident of ashok vihar, phase-3, krishna enclave.i just want to request you that we are getting smelly and dirty water from last three months this is not the first time we are facing this kind of problem so in behalf of my area I m making complain due to contaminated watet we are having health problems so if it possible please take important measure as soon as possible .

Dear sir,

I (Madhu bhargava) residence of block-b, himgiri enclave, gali no.13, burari.

I had applied in djb for getting water supply and also submitted an amount of rs.6510 for new connection, my kno number is [protected], and also doing my regular followup with djb staff but still not getting water supply from djb due to that i am facing much more problems on daily basis and also i have two kids in my family and they are getting stomach infection. I am requesting to all to please help me on the matter and please provide us djb supply on urgent basis.

I am a resident of street no.1, rameshwar nagar, azadpur. For about 15 days we are receiving water that is extremely dirty and having very foul smell. The water is so dirty that it seems if it is coming directly from sewage, also it could not be used even for cleaning or washing purposes.

As an outcome of this, people of this area are facing too much health issues. We end up buying mineral water for drinking purposes.

I am unable to understand why the water is released for consumers without treating properly. This is very critical matter and needs to be looked after and resolved on priority.

Delhi Jal Board -We r getting Sewage Water since last 2 wks please solve the issue ASAP. I am resident of parampuri chowk Uttam Nagar near shiv mandir, New delhi-110059. We are getting dirty/contaminated/sewer water from the water pipeline since last 2 wks...How can anyone survive in this dirty condition.I would request you to please take immediate remedial action because in such situation an epidemic cannot be ruled out after using such water. FROM: Dr. Prateek mishra parampuri chowk Uttam nagar New Delhi-110059

I am one of the resident of east guru angad nagar, gali no 5, Laxmi Nagar. Our area is suffering from highly dirty and smelly water from past three month or more which is not even suitable for washing and cleaning purpose, no one can even think of drinking it. It smells like it comes from severage or naala water please help and support us in this matter since it is becoming a serious issue. It is a very pathetic situation rigt now for the resident.

Regards,
Shiju jacob
[protected]

Last week has been a nightmare for us with sewer ovewrflowing and complaints being transferred from one official to another. This is a case in kalkaji janta flats where even the jal board officials do not know the ward number of the area. I was given ten phone numbers and each official refused to work saying that the area does not fall in his jurisdiction. Such is a pathetic state of delhi jal board and the officers claiming corruption free services.

This refers to our delhi jal board bill no[protected] dated 30th june - 2016 for new kno: [protected].

This bill is cumulative of two years and not as per actual meter reading as the meter was not working. we would like to mention here that we are just two occupants of this floor. considering this fact the bill amount of rs.5016 is inflated.

Your action in the matter will be highly appreciated.

Bill Fraud & Customer Harassment

Consumer No :[protected]: Meter No : 15049599

I filed a complaint for excessive billing No[protected]dated July 13th 2016) for the bill period March 2016 to June 2016. All previous bills had been paid for. After a long email exchange with the Director of Revenue and some other false bills uploaded by the Jalboard, a bill dated August 3rd 2016 was uploaded on the internet. This had the right unit reading from November 2015 to July 2016. The bill also clearly showed the reading falsification of the earlier bill:
Bill No[protected]older bill dated July 13th 2016) gives a meter reading of 880 on 13th March 2016 when the rectified Bill No[protected] dated August 3rd 2016 on 30th Nov has 1050. How can the meter reading decrease. Further please note the contrast of false vs rectified reading.
Current Meter Date Reading Previous Meter date Reading Units days Rs Amount
Bill No[protected]Aug3rd) 21-Jul-16 1429 / OK 30-Nov-15 1050 / OK 379 234 14778
Bill No[protected]July13th) 18-Jun-16 1322 / OK 13-Mar-16 880 / OK 442 97 22820

However, the bill of August 3rd claimed arrears of 13028.31.( No arrears were in the bill dated July 13th) Further It did not deduct the payments already made for this period despite the payment history showing in the bill. Further as per my receipt no[protected]: Payment Date : 04-APR-2016 showed the Amount Due After Pay (Rs.) : -17822.96. These facts showed that the Delhi Jal Board owed a sum of Rs 17, 822 as per April 2016. Hence after deducting the amount of Rs 14, 778 the Jal Board has a balance of Rs 3, 044. Instead of immediately rectifying this a new bill no :[protected] of 1 unit from 21st July to 22nd July was uploaded. Instead of deducting the amount of 14778, it added the amount to 13028 and thus claimed arrears of 27, 808. Again payment history in the bill shows all payments made upto April 2016. Further the bill of 3rd August was erased from the website. I again complained to the CEO and yet another bill was issued[protected]/22Aug-16 for the period from October 2014 to July 2016 asking me to pay Rs 24, 137. This is ridiculous as all bills had been paid for till the period 13th March 2016. How can bills be reissued for periods already paid for. Further there is grave discrepancy in the amounts of the older bills issued and paid for as well as for the period in contention. An extra Rs 28, 000 aprox is billed as compared to earlier bills paid from the same period and to the rectified bill of 3rd August. To give just one example :

Bill No[protected]Aug3rd) gives for the period : 15-FEB-2016 to 21-JUL-2016 Subtotal Bill Amount 9979.12
New spurious Bill[protected]/22Aug-16 gives for : 15-FEB-2016 to 22-JUL-2016 Subtotal Bill Amount 15932.85

Just from these examples the bill discrepancies and frauds may be seen. This is only the tip of the iceberg as I have documented many other falsifications which have been duly sent to the CEO, the Director Revenue Jalboard and the Zonal Regional Officer Mr D.C.Jain. All this has been submitted to them.

The modus operandi is not to address the valid complaints of excessive billing from the period of 13th March 2016 to 22nd July 2016 but instead to harass the customer. The bill of 3rd August shows the correct meter reading and unit charges but instead of recognizing and rectifying the mistake false arrears are put. When these are challenged with proof more fake bills are issued or in the last instance total denial.

1. Periods already billed and paid for are rebilled with far greater amounts
2. False arrears in contradiction to receipts and payment history
3. Discrepancy in meterage (meter reading of Nov 15 exceeds reading as of 13th March
4. Huge discrepancy in sub bill amounts
5. Spurious Bills have no unit data for sub bill amounts.
6. Spurious Bills do not match bills for the same period.
7. Older bills are removed from website and receipts too are changed (Luckily I have downloaded everything)

This violates the principle of transparency and consumer law.

Further this modus operandi is used to tire out the customer, particularly as in the case of senior citizens. My mother to whom this part of the house belongs is 80 years old. Hence I am taking up this matter for her. Please investigate this fraud and ensure punishment for those indulging in it. As a law abiding INDIAN citizen I wish to see a corruption free transparent India.

Thanking You

Giti Thadani

Dear sir,

I am resident of c 9/9145, vasant kunj new delhi and having k no [protected] in the name of l r gupta - cat i. My water meter reading pmr dated 29th april 2016 was 1834 and current meter reading cmr on 12.08.2016 was 1902 and same is indicated in the water bill no[protected] dated 12.8.2016. But consumption calculated in 78 in place of 68 which resulted in to a bill for rs1544/- in stead of nil for the period being lesser than 20kl per month on average basis. I understand that the consumer having monthly consumption of 20kl or less is not charged any amount for its water consumption. If it is so, please look into the matter and take corrective action. To avoid lspc i will pay the bill in time and will expect to adjust it in next billing cycle.

Respected sir/madam

I am one of the resident s - block, parampuri uttam nagar, which comes under the paschim vihar jal board area. Our area is suffering from highly dirty and smelly water from past one week which is not even suitable for washing and cleaning purpose, no one can even think of drinking it. It smells like it comes from severage or naala water please help us in this matter since it becoming a serious issue and already made some persons hospitalised.
We hope that our government will take some strict action in this matter so that we can proudly say that we are delhities

I am a resident of multani mohalla, rani bagh, new delhi-34 (Near krishna mandir).
From the past few days the water in our area is relly dirty and smelly causing serious health issues and the water is unsuitable for drinking, washing & cleaning.

Its a humble request to kindly look into the matter and solve the same at the earliest since its causing health issues on a large scale along with other day to day problems with regards to water supply.

Re the above subject we have made 2 complaints and received no response
08 aug - comp nbr[protected]
18 aug[protected]
Request if this can be taken up on a very urgent basis...
The water meter replacement website is not accepting complaints and we do not know where else to go to get this done. Djb also has not responded for nearly two weeks. Very important this be resolved


Thank you brgds

Respected sir,
This is suraj singh chaudhary s/o rampal singh r/o a 225 ambedkar colony chhattarpur mehrauli new delhi 110074.
This is to inform to the delhi jal board department regarding the leakage of water supply at the tubewell junction. Sir actually there is a heavy leakage since months due to the bad/ loose connection at the junction only from where the water supply gets jointed from the main supply to the distribution supply which underground. So what is happening here is people use to join their personal pipe in the tubewell and use the water directly to fill the storage and to wash there cars as well as other things. So main point is water is getting wasting which very bad for us. I request you to please see towards it and take an appropriate action against it so that we can save the water.
Thanking you
Yours faithfully
Uraj singh chaudhary

Dear sir,
This is to inform you that I have applied for new water connection DTYD.25.07.2016 in the name of Mrs.Manju Devi and my ARN no.is[protected], sir I am facing lot of problem from my lend lord where I currently stay at rent and hi is torcher me of deferent type for vacant his house but problem is with me that my new connection is still pending and when I go in delhi jal board rajender nager I meet mr.bisht and hi is talking very rudely with me. so please this is my personnel request to you that help me for giving new connection on urgent basis I will be very thankful to you.

Thanks & Regards

Rakesh Jha

[protected]

I am a resident of 10/119, subhash nagar. Water is supplied at irregular timings. Sometimes there is completely no water supply as on 18/08/2016 or extremely smelly n black water supply. I being working face a big problem with this as most of the time water is supplied in the afternoon when i am not home. I would request djb to kindly fix water timings to some early hours in the morning and few hours late evening so that everybody can get water.

Dear sir
We regret to say that even after making regular complaints on 1916 we are unable to get water.
Earlier water supply was available with low pressure it is available for 15 mts during mid night between 1am to 2 am but now that
Is also missing.
Now a days we go and get water in buckets by walking about 1 km even after staying in delhi, capital of india.
We have even complained to je of our area but he is unable to resolve our water supply problem.
Please help us to get regular water supply with required pressure.
We have applied for new connection under govt scheme of rs 100/= development charges and my reference
Arn[protected].
Hope our water supply will improve and expedite new connection processing which we hope will given with water at reasonable
Day time
You are once again requested to help in getting water.
With regards
Sandhya
T317/12, baljeet nagar
New delhi 110008
Mobile : [protected]

Respected sir,
I'm complaining about the smelling and dirty drinking water coming from last 1 month in South Delhi region (Sri niwas Puri private colony p/21 FF) from last one month we are getting dirty drinking water from last one month due to which people are falling sick ...
Please solve this problem as soon as possible as we are facing problem due to this.
Thank you.

Myself, som prakash malhotra, is staying in 2/3, vijay nagar, double storey, delhi-110009, behind mother dairy, want to register a complaint for sewage blockage in my colony, namely ; vijay nagar double storey quarters, exactly behind my quarter, is sewage blockage.

Kindly send your team to visit the place and clean the block sewers so that the water will not get logged and so as the drains . These sewers were blocked from last so many months.

Kindly take necessary action at the earliest.

Som prakash malhotra

महोदय,
पिछले तीन चार महीने से हमारे इलाके में पानी की सप्लाई बहुत कम समय यानी मात्र आधे घंटे तक होती है जिस वजह से इतने समय में सिर्फ पीने का पानी ही भरा जा सकता है। दिन भर अन्य कार्यों के लिए हमें पानी बाहर से लाना पड़ता है। पिछले काफी समय से यह परेशानी हो रही है। इस बारे में हमने कई बार शिकायत भी की लेकिन हमारी शिकायत पर कोई ध्यान नहीं दिया जाता। इस तरह हम पानी के बिना काफी परेशान हो रहे हैं। हमारी साथ वाली कॉलोनियोंं में राजापुरी, मधु विहार में लगातार 2-3 घंटे तक निरंतर चलता रहता है।
आपसे निवेदन है कि हमारी परेसानी को देखते हुए हमारी यहां भी कम से कम एक घंटे तक पानी की सप्लाई की जाए ताकि हमारी दिक्कत कम हो जाए।
धन्यवाद।
प्रार्थी
नारायण दत्त जोशीी
House no. 1048, DDA flats, Block-D/3,
bindapur, Uttam Nagar,
New Delhi-110059

To,
The EXECUTIVE Engineer
Delhi Jal Board
Sector B-1, VASANT KUNJ, NEW DELHI
Ref: k no [protected] installed at B-3/3242 & 3242A, Vasant Kunj, New Delhi
Sub : too much Excess Billing
Dear Sir,
Your KIND attention is drawn to the following issue for your kind perusal and necessary action. These are the only details available with me .
I will like to tell you that I'm living in this apartment as a tenant for 2 years and 2 months. Now I've already attached the picture of the bill. The amount is excessively high. And the landlord comes and tell us to clear it. Kindly please get someone in contact and sort this out ASAP.
I'm staying in 3242A which is the extended floor and the below apartment is 3242 . The total amount of the bill showing up is around 36000 which is really excessive and that too of 7 months. Sir, please get this sorted out with all the implication of reduction.

I am fed up.

With due regards
Sincerely yours


Dr. Astha Mahajan
B- 3/3242A, Vasant Kunj, new Delhi-110070
8/12/2016