Delhi Jal Board — Sub: reg.exaggerated Bill K.No.[protected] against Bill No.[protected] dt.25/3/2021 for Rs. 4850/-for six months instead of 3 math

Address:I-7/46, Second Floor, Sector 16, Rohini, Delhi-89

Hon'ble Sir,

I, as a Sr. Citizen, request you to submit to your kind honour as under:

A new water connection (Domestic) was taken against K No. [protected] on 24/3/2021 by me at my Residence : I-7/46, Second Floor, sector 16, Rohini, Delhi-89, after having done all the formalities/permission taken from the concerned DJB's office at Rohini Zone.

Consequently thereto, a Bill, as generated by DJB vide it's Bill No.[protected] dt. 25/3/21 against K. No.[protected](copy attached) for Rs.4160/- was paid online on 24/3/2021 as per photocopy of screenshot attached.

The domestic water at the above mentioned premises was consumed/utilized only by a single family. During the period of 3 months, Water Meter Reader from the above mentioned DJB's office had never come to record the Meter reading to us earlier nor has issued any bill or sent any message prior to the present bill. All the previous dues against K. No.[protected] had been cleared on 25/3/21 but your office has sent me a fresh water bill (domestic) for the period from 17/1/21 to 25/7/21 (6 months) instead of 3 months charges i.e. from 25/3/21 to 25/7/21 for an exaggerated amount of Rs. 4850/-. So, the rectified bill with required corrections may please be issued to me enabling me to relieve me mentally & financially by depositing the bill to the DJB'S office early.

2.That, the present bill also includes the excess period from 1st January, 2021 to 24th March, 2021 as all the dues of previous bill of Rs.4160/- as generated for New Water Connection (Domestic) was paid by me on 24/3/1021 ( Copy attached) So, this above three months period must be excluded from the present bill paid on 24/3/2021 as no dues for the above earlier is pending prior to the period 24/3/2021.

It is also requested to make arrangement to send proper bill as per the procedure followed bt the DJB earlier.

As per the procedure laid by the hon'ble CM, per month bill with concession as feasible may please be followed to save the the laymen from financial burden like me.
It is also informed that after a great struggle, a new connection taken and previous bill was also paid to the DJB's office on the same day when I contacted to u over phone for the struggles faced by me at the time of new connection.

I hope your goodself will relieve me by taking prompt action & enabling me to deposit the fresh bill on time when regenerated/issued for the period as requested above.

Thanks immensely,

PREM NATH GUPTA
(A SR. CITIZEN - 74 YRS.)
PHONE NO.[protected]
Email: png.[protected]@gmail.com
R/o I-7/46, 2nd Floor, sector 16, Rohini, Delhi-89
+1 photos
Was this information helpful?
No (2)
Yes (1)
Delhi Jal Board customer support has been notified about the posted complaint.
Sep 25, 2021
Updated by Prem Nath Gupta
Respected sir,

It is requested to inform in your kind honour that a new water connection for domestic use was taken against No.[protected] and its first bill of Rs.4160/- as generated on 25/03/21 against Bill No.[protected] copy attached) was paid on the same day online, i.e. 25/03/21 vide ( receipt attached.) SO, THERE WAS " NO DUES" pending prior to 25/03/21.

THEREAFTER, your Zonal Office had issued me another water bill of Rs. 4851/- for the (WRONG) period from 18/01/21 to 25/06/21 (copy attached) which is wrong & exaggerated one.

In this regard, many a times, I had emailed to solve my problem as I AM NOT ABLE TO MAKE ROUNDS TO YOUR OFFICE BEING A VERY OLD AGED PERSON OF 74 YRS.
But the matter still remained "UNRESOLVED" despite elapsed of 3 months without any communication to me.

I, THEREFORE, against humbly request in your highness to look into the matter at the earliest pl. & console me ( A SR. CITIZEN by solving my problem of exaggerated bill of Rs. 4851/-. No dues remained pending before the period 25/3/31.

Hoping for favourable response pl.

Yours faithfully,

(PREM NATH GUPTA)
K. NO. [protected]
PHONE NO.[protected]
E-MAIL: png.[protected]@gmail.com
Complaint comments 

Comments

No action has since been taken by the concerned ZRO's Rohini Zone, DJB to my earlier complaint sent online despite elapsed of 3 maths. Kindly take eary action on the on the complaint as detailed below:

Respected sir,

It is requested to inform in your kind honour that a new water connection for domestic use was taken against No.[protected] and its first bill of Rs.4160/- as generated on 25/03/21 against Bill No.[protected] copy attached) was paid on the same day online, i.e. 25/03/21 vide ( receipt attached.) SO, THERE WAS " NO DUES" pending prior to 25/03/21.

THEREAFTER, your Zonal Office had issued me another water bill of Rs. 4851/- for the (WRONG) period from 18/01/21 to 25/06/21 (copy attached) which is wrong & exaggerated one.

In this regard, many a times, I had emailed to solve my problem as I AM NOT ABLE TO MAKE ROUNDS TO YOUR OFFICE BEING A VERY OLD AGED PERSON OF 74 YRS.
But the matter still remained "UNRESOLVED" despite elapsed of 3 months without any communication to me.

I, THEREFORE, against humbly request in your highness to look into the matter at the earliest pl. & console me ( A SR. CITIZEN by solving my problem of exaggerated bill of Rs. 4851/-. No dues remained pending before the period 25/3/31.

Hoping for favourable response pl.

Yours faithfully,

(PREM NATH GUPTA)
K. NO. [protected]
PHONE NO.[protected]
E-MAIL: png.[protected]@gmail.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Delhi Jal Board
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    10%
    Complaints
    5181
    Pending
    0
    Resolved
    514
    Delhi Jal Board Phone
    +91 11 2351 6261
    Delhi Jal Board Address
    Varunalaya Ph-II, Jhandewalan, Karol Bagh, New Delhi, Delhi, India - 110005
    View all Delhi Jal Board contact information