Delhi Metro Rail Corporation [DMRC] Complaints & Reviews

I have recharge my DMRC smart card through through internet banking on 8th of December for Rs 100, but I didn't receive any TOP UP amount on my smart card . When I raised this issue to DMRC, they said that they are not received any amount on their side and asked me to get your refund from payment gateway platform i.e. CITRUS PAY . Transaction is successful and my account is debited by RS 100 .
Transaction no - Thx for INB txn of Rs.100 to Delhi Metr... Ref#IGAJZSHRN6 on 08Dec20.

Today almost 10 days completed but didn't receive my amount back.

Kindly resolve this issue as soon as possible.

Dear Sir/Mam,

I am facing a big problem through metro station ticketing counter staff,

As per goverment rules metro station are accepting only plastic money and online payment/ Scanning QR code.

Since I do not have money in my bank account as Banks have deducted the money due to non payments of loan as did have job during pandamic.

I explained everything to DMRC staff on ticket counter.

Now I tell you what I do to make payments to recharge my metro card, I have clicked the photo of your QR code and sent it to my family member now they scan this QR code at home and make payments it's been working fine.

Now my problem is with one person (Male staff) at Janakpuri East Metro Station on ticket counter. This person does this everytime.

But Today (1st-Oct-2020) at Janakpuri east metro station around 09:45am, he completely refused to accept the payment by this way also warned me for next time and misbehaved said "KYA KAR LEGA" other bad words, Insulted me well and said "Theke par ye samajh raha hoga"
Sarkari hu main, Muh band rakh apna.

I informed police persons out there but they took it lightly to this.

I got late for my office because of this.

I need action on this from goverment or by authorities.
This is my daily routine to from metro I can't bear this every day.

Please help me on this.

Regards,
Abhishek
[protected]

At haiderpur badli the top up machine is not working and when i went to the counter they didn't behave properly. Instead of solving the problem they asked "its ur card, which is not readable and u try at other station we can't do anything" what the hell is this.. If they can't do anything who will do.. And for to went other station i didn't have enough money in my card and it happen when am in emergency when am getting late for class... Please make
Ur employees enough that can help in any circumstances... And get good working machines

Today morning when dmrc garbage truck came.. As my wife is pregnant so she cant throw the packets inside the truck.. So she asked the driver to help her to throw them... But the driver came n as my old mother is with her standing there.. Then the driver just rudely told that u throw the packet n keep the packet there n went to sit. What type of behaviour it is with a pregnant women and a old woman??

Payment options - wallet/paytm
Merchant transaction id - [protected]
Card no./engraved id[protected]
Name - shailendra singh

The metro card recharge showed success in paytm.
When i showed the card in avm machine it said no topup is available on the said card.

Customer care at metro station said it could be due to server down, i rechecked again at 3 pm the amount is still not reflected.

I have checked the card number 3 times it is correct and i have recharged the correct card.

Please look into this matter.
Thank you.

Industrial waste is dumped by factories of mundka industrial area over empty baron land of dda/mcd/pwd near metro station. At times this industrial waste catches fire causing environmental pollution and health hazard. The last two times the fire incident happened were on 04/10/2019 and 26/09/2019. Please do the needful on an urgent basis to stop this activity as this may affect metro services and service road damaged/broken also.

I bought my token from jahangirpuri matrogestation around 6:15 pm, when i started exiting the maujpur metro sites at 6:50 pm, it told me an invalid ticket and when i checked the ticket, they started saying your token time is longer and if you have bought your token from the martyr's place then you will have to pay 10 rupees extra. I refused to give, then the staff started miss behaving, my there was no mistake. So why should i give extra charge? Then started saying that sometimes it happens because of technicals issu, why is extra charge taken?

I bought my token from jahangirpuri metrogestation around 6:15 pm, when i started exiting the maujpur metro sites at 6:50 pm, it told me an invalid ticket and when i checked the ticket, they started saying your token time is over, and if you have bought your token from the martyr's place, then you have to pay extra 10 rupees. It was not my fault then why should i give extra charge. Explain, then started saying that sometimes this happens due to technicals issu, even then extra charge was taken why

I bought my token from jahangirpuri metrogestation around 6:15 pm, when i started exiting the maujpur metro sites at 6:50 pm, it told me an invalid ticket and when i checked the ticket, they started saying your token time is over, and you have bought your token from the martyr's place, then you have to pay extra 10 rupees. There was then i extra charge did i tell ya khene began to tell sometimes because of technicals issu even extra charge, tellme why

I just want dmrc to take in attention that badarpur underpass is not in a good condition with no lights and drunkers and robbers were their at night so it's scarry to go through underpass at night...

Before any mis happening occur with anyone, please get this underpass full of lights and security.

I want dmrc to take action quickly on this.

Sir on 2 november 2019 i recharged my card using phonepe. Transaction id s1911021855225018742323
As i was unaware that i have to present card within 10 days at metro
And i did not present card
So kindly refund my money rs 300 only.
I have complained to phonepe also many times but did not get proper response
Ticket id phonpe 75849714.

Kindly look into this matter
Raghvendra mishra
Contact [protected]
Card delhi meteo 57836534

I park my 2 wheeler at hindon river metro station in the morning around 7.30 to evening 8.00. Person appointed at metro station use to settle the vehicle so as to make space for other vehicle. However, while settling it, he broke my tail light slightly to which i warned him and complained to the staff. But, on 14th nov, again i noticed my tail light was completely broken while taking back the vehicle at 9.00pm. I complained to the staff even earlier but they just said they will take care. People are parking their vehicles at a risk and hence, staff at metro parking should be careful. Kindly take some action regarding it.

My Complaint about the misconduct people doing now days in Metro. Example is matching Voilent and or Sexual or Adult TV Series in Metro. Doing tight Hug or Kiss either on platform or in Metro. They are not even bothered about Families or Senior Citizens or any one else.

People need safe and Pleasant journey in Metro not Faire free journey in Metro.

मैंने मिंगल२ में एक नंबर पर कॉल किया जब मैंने उस नंबर पर कॉल किया तो उन्होंने मुझे पांच हजार जमा करने को कहा और मैंने पैसे जमा कर दिए SBI के खाते में खाता ने [protected] है और किसी चांदनी के नाम पर है अब उन्होंने मेरा नंबर ब्लॉक कर दिया है वो नंबर [protected] है में ये चाहता हूं कि मेरे पैसे मुझे वापस मिल जाए मुझे पैसों की बहुत जरूरत है। में बहुत मजबूर होकर

With due respect, i want to state you that last night, around 11:15 pm, in ndls metro station, i wanted to recharge my metro card.

Metro card number[protected]/2018)

At the token counter, i, asked to recharge the card with rs 100. The person over there first told me that the card cannot be recharged, later he went on saying that card has negative balance.

I said recharge my card with rs 100. He did it but did not give me the slip.

While exiting my station, i checked the card and found that no recharge was done, also, my card had around 140 rs, and no 100 rs were added to my card.

I want to take this issue in your concern and want you to act in this matter, how can such things happen in dmrc, the platform that has a repo of being one of the best metros in the world.

Kindly look into the matter and do the needful at the earliest.

I was going to my office, while travelling i had to get down at laxmi nagar to give a phone box to my uncle, who came on the left side of the turnstile, i gave him the box and within 30 secs a security spoc came and said leave this place is not to talk or else i will tell u what i can do, then i told him that i was just giving my stuff to the person who was standing other side of the turnstile and i will not take more than 2 mins, he asked to tell my uncle to come to the different side to collect the stuff else he will call the controls person, i tried to explain him much and said i’m just leaving, he called the other controls person, i told him that it’s not been a even a min that m standing here, he said you are breaching the rules and not taliing properly to the spoc then i made him understand that the spoc didn’t even know how to talk, and he said the rule is you cannot exchange stuff, and the security person said you can exchange the stuff but u cannot talk, i said make your rules and breach clear to your security first and then tell the individual what to do, the security spoc and controls person asked the female security person to pull me to the controls room and asked me to pay 500 without any bloody reason, and then they said wrong things to my uncle as well when he tried to intervene, being an indian citizen i do not expect this kind of behaviour and service, on metro station only people are snatching the phones from metro station’s stairs and then their security goes for a hit and couples are sitting on stairs kissing each other but that time their security spocs will be busy in having tea or gossiping, here when they found a person arguing for the right and wrong so they started talking about their breach and rules which they all are not clear of even, kindly make the controls and security aware of the equal and correct rules and then tell the public about the breaches, pathetic service and departments, specially for women security.

I asked the operator for 45 trips plan from dwarka-21 sec. To aerocity but the operator has loaded the trip from aerocity to new delhi which was not in use for me. When i asked station in-charge, operator and customer helpline they are not able to give a solution. The station in-charge said we can't do anything.
The operator said you sell the card to another person.
I am spoiling 1200/- by mistake of delhi metro operator.

Kindly give the solution for it.

Thanks
Adyaan

This is in reference to the issue i had with my travel on 26 september from dwarka sector 21 to subhash nagar. Today (30 september 2019), while i was leaving from greater kailash to guru dronacharya metro station, my card stopped working. On visiting the customer care i was informed that the card didn’t get swiped correctly on 26 september 2019 at tagore garden metro station exit because of which i have been charged a penalty of rs.60/-, i. E. Fare from dwarka sec21 to greater kailash which i’ve paid via cash - receipt number 155370 (Entry exit mismatch)-[protected]. My very basic question to dmrc - how can one exit the gates without displaying the metro card on the machines placed on the exit gates. If you see my transaction history i have never faced this kind of issue. Because of the erroneous nature of the machines placed at the exit gate of subash nagar, the customer is being penalised. This isn’t my fault at all. Kindly get the information verified at your end and get my 60rs deposited to my metro card[protected].

Swift response would be highly appreciated.

Sir,

I am speaking in reference to the incident that took place on 2nd October at Johri Enclave Metro Station which may defame the reputation of DMRC as one male ( Outsourced ) staff member asked me for Rs. 10 as my time limit exceeded but he denied to give me the payment slip, first of all it is not his duty to collect fine or recharge smart cards it is the duty of Customer Care Executive. That guy also had argument with the customer care executive because he was keeping all the money without letting him give printed slip and he tried to share some money with CC executive as well but customer care executive denied to share the money and the corrupt staff member was the man who watches if somebody is not passing through AFC gates inappropriately ( without touching card or token) He misbehaved me when I asked him to show me his ID card and I found him taking undue advantage of innocent and novice illiterate people by asking them for more money than the token amount and keeping the balance amount excusing that he doesn't have changes etc. Such staff members are a shame in the name of DMRC. I have his Photo as well though I don't know his name. Kindly take a strict action against him and save the reputation of DMRC and your daily commuters from his corrupt malpractices.

Video of that corrupt (Outsourced) member of DMRC staff is enclosed herewith.

My Name is Nishant Kumar

Hello,
This is to inform that today while travelling in yellow line metro, metro just got stopped and it was just announced in the speakers that ‘dmrc apologises’ but metro didn’t moved for 40-45 minutes. This happened from around 10:10 am til 10:50 am.

I had a seminar for which i waited for more than 6 months. But because of this incident i wasn’t able to attend.
I sincerely request you to compensate for my loss.