Delhi Metro Rail Corporation [DMRC] Complaints & Reviews

In all the the metro station when the guards or police check us through metal detectors and by hand.. They press the things in pocket so tightly.. That our things in pocket also pressed due to which my one thing is damaged.. Seriously u have to check this much?? So why you have metal detectors and all such things??.. The way they pressed things is not good.. Please sort this on urgent basis..

I am a daily commuter of delhi metro and get down at ito station in the morning. From the years together, there is are long queues at the afc exit gates in the morning and at many a times in the evening. I made complaints earlier as well, which was disposed off with a mindless and concern-less reply that it depends on demand and supply. I am failed to understand how your demand is calculated. Every inch of station is under electronic surveillance, even then the authorities are not able to see the same. The existing exit gates are not working properly. Please see to it. More exit gates are urgently required for which ample is available for additional exit gates. Pl. Do the needful urgently.

Complaint regarding misbehaviour of cisf porsonnel mr kailash singh at anvt metro station around 7am, 15th sep, 2019 while going for rajiv chowk.

I was boarding the train & mr kailash singh, cisf personnel was deborading from metro. I was pushed by passanger in queue from by back and it was forwarded to cisf personnel mr kailash singh & he pulled me out of metro by holding collar & started shouting to which i resisted.

As anvt metro station get crowded due to out-station passangers from nearby anvt railway station so it's obvious to adjust some little such happenings in public welfare and co-operating others.

Mr. Kailash behaved badly while in cisf dress. Is it what he was he trained for? I wanna complaint regarding his attitude, duty ethics to a civilian, misbehaviour and wordings. Please, fix the issue asap.

I travel everyday from huda metro station to lajpat nagar station in metro. Every now and then with me and some other people i have encountered that during baggage check in sometimes while we are in the security check in some other who is able to check in earlier takes our baggage. Few days ago a lady in front of me lost her hand bag with mobile and cash from baagage security check in and the reply the person sitting there gave i dont knw who took your bag. Same happened to me today my bag someone had kept next to him and intially i couldnt find it but i saw it lying next to security check in guy who kept it here he replied i dont know. This is heights our baggage is our responsibility agreed but how can we take care of it when we are in seurity check in inside and baggage are with ofher checkin. I an sure this is happening everyday in metro but nobody from metro authorities is concerned over this issue

Dear concern,
I want to inform you your dmrc controllers are so much currupted especially
I visited at anand vihar metro station on that time a controller named rohit he didn't take any action on passengers complaint for overcharging by your tom operators. A housekeeping staff told me the whole metro system is currupted. Do enquiry on such staffs.

On 25th Aug 19 near about 8 to 8:30 pM I reached mundka matro station the checking staff stops as they said you are drunk I request them we are please allow us as we are not that much drunk after that they took me in different room and they stop us near about 1 hrs there without any reason and they continuously said admitted your offence I don't know which of offence we did finally they charged Rs 500 from me for sec68.

In this between 1 hr so many happen with me.

Ater that they realise us. After realizing I took matro from different station.

I am asking a question if one station people stop us so how can other station people allow us to board the train.

I gave 200rs for recharge in my metro card at chandni chowk consumer care center around 10:15 to 10:25 pm on 18/8/2019. But when i was about to exit from malviya nagar gate 1, i asked comsumer care center to check metro card history through which i got to know that there was no recharge done that day and i had previous balance.

Please take action on this matter.

Thanks,
Jayati

I have done a recharge on 16/07/2019 via paytm of 250 rs. When i punched the card at avm machine, it shows the card is unreadable. The metro person informed me that they have given me a new card and after 15-20 day they will transfer my balance of rs.250 in my new card.

Customer care never works!!!

It has been 25 days, i have not received any refund.

Please help dmrc

Me my wife and daughter arrived delhi airport at 8.30. From there we had to go to kashmere gate. We took a taxi from meru to kashmere gate. We lost it from that taxi. Lost phone number is [protected], owner name is vikas kumar k. T. We have our personal information stored in that phone. Its important and urgent to get it back.
Sir
Kindly please check it.

Delhi metro travel smart card recharge done on 02/07/2019 at 1454 hrs for 200 rupees.
Card number[protected]
Money deducted from account but not reflected in card. The employee at the smart card counter has also not received the message for recharge.

This is the second time this is happening and the last time i did not get my refund.

Kindly look into the matter.

In faridabad near metro pillar 688 mathura road a shopkeeper named zahid khan owner of ground floor of a shop (Address: 16/5 zahid car ac service mathura road faridabad near metro pillar 688) is using water supply of delhi metro illegaly through an illegal connection in delhi metro water pipeline. Hope concerned authorities of delhi metro will look into the matter so that some stringent action can be taken against zahid khan.

Thank you

Hello team, ,
M daily travel on metro but day by day it's really slow and also all crpf checking candidate is also not doing good behavior...
We using handsfree and when they checked us literally shout and remove your handsfree whenever it's connected or not ...But if she is not satisfied ...
I don't understand what the issue in handsfree ?????????????

Main morning main 10-15 uttam nagar metro gate no-2 counter no-2 timing-10-15 bolna bhi aata nhi aur ap job de rhy ho ticket ko laikar bat hue the maine bola jaldi kro jana hai uesne bola jada jaldi hai kya maine bola ha to sabar hai to ruko warna jao metro card bana lai smja aise bolte hai aapke employee request hai ap action lo warna bhot problem hote hai plzzz

Is there any check in the metro trains in general? As i notice everyday while travelling in pink line from shakurpur metro station to bhikaiji cama place that some passengers stand in the vestibule portion of the train from where the two compartments are joined. I have also noticed a sign there showing that standing there is not allowed. My suggestion is that if an additional can be made in the train that passengers are now allowed to stand there.

I was travelling from janakpuri west to rajouri garden to go to work at taj palace new delhi (Deboarding station - durgabai south campus). I lost my wallet in the metro while de-boarding at rajouri garden metro station. I either forgot it on the seat because i was wearing court pant and the pocket was loose or someone pick pocketed it. Kindly look into it.

My details are as follows:
Akshat gandhi
Address: 447, vikas kunj, vikaspuri, new delhi
Age: 26
Mobile: [protected]

Important documents in the wallet as follows:
Aadhar card
Pan card
Dl licence
Hotel id card - taj palace new delhi - akshat gandhi

27th march, 2019, 6:35pm, preet vihar metro station
When i (Boy) was travelling from preet vihar to laxmi nagar via metro, on guard duty (Male) stopped me from boarding the metro saying i had improper dress code. I was wearing a short pant reaching till knee and a summer half sleeve shirt. This is not the first time i am travelling like this, i have traveled every summer like this for 3-4 years and this is the first time someone has stopped me. His explanation on stopping me was not clear and behaved improperly with me.

Sir,
I booked kerala trip by sit holidays. When i booked trip company show 3 stars hotel and says u deposited 25% amount then we dispatch hotels confirmation. I booked trip by sit holidays and deposited 11000/-then i ask hotels confirmations company nsays that this hotels are booked u change other hotels. Company show local hotels then i cancelled my trip and asked my deposited amount but company not my deposit amount.
Company totally cheat us. And fraud.
Sourabh singhal
[protected]
Jaipur

Dear sir, i am necessary to travel huda city centre to botanical garden noida. Huda city metro counter down stairs one counter two people is there. Morning around 7.15 am both are arriving simply all the people.. Like metro train his father's. I am also trying to take ticket. Simply playing game like no change go there.. Go here. This is very bad experience in my. That time i am very hungry.. I make vedeo also.. Pl take immediate action. Otherwise wise i release video to public media.
If you contact me. Jithu. [protected]@yahoo.com.
Thanks
Regards

This is to bring your notice that on saturday evening, 4:30-4:45pm, myself, wife and baby 2 year old was going to enter from uttam nagar east metro station, however i stopped for recharging my metro card and my baby was standing aside me. My baby kept her hand on ticket vending machine, ticket vending machine gate was opened for repair by dmrc employee and they didn't notice that baby is standing aside and her hand is in the back side of door, they closed the door and all my baby fingers came in that door.

Blood flow had started and there was no emergency services available at metro station, they just tied one bandage without seeing what had happened, i had to rushed to hospital and doctor had advised plastic surgery for baby finger, as her whole tip mass is lost during door closed.

It is to bring to your notice, my baby is going through lot of trouble now just because of ignorance.. And surgery cost etc are yet another liability came to my family.

Surgery will be done in 2 stages, in first stage whole part will not be repaired so after 3 weeks again she had to undergo surgery.

No one can accept this to happen even to elders and she is just 2 year old...

Whole cost of 2 stage surgery is arond 70, 000 which is lot for middle class family.

And hence, the agony, pain, cost of whole procedure brings me to drop this email, in anticipation that all this have happend because of dmrc employee ignoracne so dmrc have to support me with claim of rs. 1 lakh atleast..

If this matter is not taken seriously i have to take legal action as well. Dmrc may check the recording of that day and incident happened. Just to comfirm if that was mistake from your side or not.

On 21st february 2019 around 7:40 am, i recharged my metro smart card at sikanderpur metro station (Dmrc) with rupees. 200 at customer care counter where card recharge process takes place. But they haven't credited the balance i. E 200. I approached the customer care of sikanderpur metro station but they are so confused about what should be done. Almost 3 - 4. D days, i visited nd everytime they are giving same excuses. I am very disappointed. I am a daily metro user.
My card no. Is 46005460. I know they aren't going to provide any remedy but surely this will be my worst experience of dmrc (Sikandarpur).