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Delhi Metro Rail Corporation [DMRC] Complaints & Reviews

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Last updated Feb 17, 2024
Complaints 526
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Delhi Metro Rail Corporation [DMRC] Phone Numbers

Phone
+91 11 2341 7912
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81
+91 11 2341 7910
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+91 11 2256 1231
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23

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+91 11 2341 7921

Delhi Metro Rail Corporation [DMRC] Website

Delhi Metro Rail Corporation [DMRC] Head Office Address

Metro Bhawan, Fire Brigade Lane, Barakhamba Road
New Delhi
New Delhi District
Delhi
India
110001

Delhi Metro Rail Corporation [DMRC] reviews & complaints page 14

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A
Aarti Sareen
from Delhi, Delhi
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charging extra fare from customers

Address:New Delhi, Delhi, 110085

Hi
I went to rohini east metro station today at arnd 11:45am and asked for a token till ina which costs rs.40 as per map chart displayed on the glass and there was a note displayed that "new fare will be implemented from 29th may". But the staff member asked me to pay rs.50 which is the new price and when i told him that this will happen from 29th may as per the note he was not aware of that and told me that i don't know and you can...
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Y
yash raj patna
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

card recharge issue

Address:New Delhi, Delhi

I recharged my dmrc card number 32407712 on tuesday i. R 22nd may 2018. The money got deducted from my account and the recharge has not been done. I talked to my bank and they are saying it has been successfull given to the dmrc and dmrc are not responding to my continuous mails and phones. Please look into it as soon as possible. The recharge ammount was rs 500 and was done through icici net banking...
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S
Suruchi1102
from Noida, Uttar Pradesh
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irregular time period of metro

Sir/ma'am,
This is to bring into your kind notice that i am one of those passengers of delhi metro who is suffering from the delay of violet line metro. We have to wait for 10 minutes for metro which i think is not good on part of delhi metro.in the peak hours like morning we get late due to irregular service of metro. Now since violet line connects majenta line i think you should work on providing proper service of violet line metros...
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D
Daksh Agarwal
from Patna, Bihar
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complaint about late arrival

Address:New Delhi, Delhi

Hi,
I am akansh agarwal and i was travel daily in delhi metro.. Every day in night metro reached late to dilshad garden from kashmiri gate. Me and other passangers were also fed up with this today mtero was come on kashmiri gate metro station on 9:20 pm and they reached dilshad garden on 10:10 pm. A driver drives the metro very slowly if they not then they stops the metro on every station near about 10-15 minus without any reason..br...
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M
Mani Shanker
from Delhi, Delhi
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misbehaviour complaint of security staff as well police

Today i was travelling from anand vihar to janakpuri east metro with my family. I was in queue for metro token and that ticketing staff was taking so much time so i requested to him to work fastely but he ignored as well as leave that work for almost 5 minutes and one i reached to ticket counter he told me to give the chaange of 50 rs and i told that sorry i don't have change.
After that he told me like that "jyada charbi chad gyee...
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Address:New Delhi, Delhi, 110075
Website:www.delhimetrorail.com/dmrccard.aspx

Sir,
I did a recharge of rs 1000 for card no 54604638. I have received a mail for successful recharge. At station the amount is not getting credit in card. Avm not showing any thing. Mr shivnath at jhandewalan station not helping and very rude. Please help
Enclosed : reply from citrus

Monika loomba
[protected]

Hello!

Your transaction with dmrc smart card website using citrus...
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A
Arvind Jat
from Delhi, Delhi
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about dmrc recruitment

Address:110030

Sir there is a link given on dmrc wedsite for exam held for various posts on 09.04.2018 to 20.04.2018. Via advt no. No. Dmrc/om/hr/ii/2018.

Objection to questions and answers of computer based test held from 09.04.2018 to 20.04.2018, for various posts in dmrc

But there is no information given about candidate response.

So how can a candidate know that which answer of his is wrong, which question...
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S
sachin_giri2311
from Delhi, Delhi
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dmrc parking at dwarka metro station

Address:New Delhi, Delhi, 110043

My name is sachin. Today[protected] staff of parking zone of metro at dwarka metro station charged me about 100 rs. For cycle (Pass) monthly parking charges. While there have a notice board on which described the monthly charges of parking of cycle is 70 rs. First he told me that the monthly charges of cycle parking is going to be 150 rs. After i said that only 70 rs written on the notice board. So then he said to me it is being wrong printed...
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Address:New Delhi, Delhi, 110015

Hi DMRC helpdesk,

Today, I traveled from Ramesh Nagar Metro, since I am not a frequent user, so don’t know where to go to recharge my card. So before submitting my stuff, I walked towards recharge counter.

The security man spoke to me very rudely. He said- tujhe kuch dikhna nhi? I said- main frequently metro se commute nhi karti Hun... to bata do aap. then he started shouting ek baar samajh nhi aata.
br...
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S
saurabh33776
from Delhi, Delhi
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delhi metro unofficial behavior and security issue.

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

दिल्ली मेट्रो स्कैनिंग और कतार प्रणाली से सावधान रहना-

(Be aware of delhi metro scanning system)

मैं आपके साथ दिल्ली मेट्रो का अपना निजी अनुभव साझा करना चाहूंगा -

(I would like to share with my personal...
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S
Sparsh Sondhi
from New Delhi, Delhi
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incorrect information regarding direction of trains

At tagore garden metro station, there is a board right at the afc gates that says way to dwarka sector 21. If you go that way, however, you get on to the noida/vaishali route instead. This has been so for about a year or so (As far as i know). Authorities are not seeming to care about this big blunder. Although, there is another board at the staircase that says noida/vaishali route. This is pretty likely to cause confusion for tourists and...
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S
shivam.sg
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

delhi metro rail corporation [dmrc] top up not initiated by avm machine on 5.4.18 on card no 0035962464

Address:New Delhi, Delhi

This is to inform you that i have online recharged my metro card on 5th april 2018 at 5:57 pm. By rs.500/- transactions done thru paytm via pnb debit card. The amount got deducted from my debit card and metro (Thru paytm) did showed that recharge is successful.

But after around two days, when i tried to topup the amount in my card through the avm machine from patel nagar metro station the amount was not reflecting and i was...
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R
rajegupt684
from Delhi, Delhi
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metro card no. 57606019

Address:New Delhi, Delhi, 110051

This is with reference to my card no. 57606019 is unreadable on 27.02.2018 and I have deposit the said card on 27.02.2018 against receipt no. 23709 dt. 27.02.18 at Delhi Gate Metro Station. I have not received till now this card after various visit at that Metro Station. You are requested to look into the matter and get the problem resolve on priority. I have enclosed Ureadable Card receipt....
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B
Brash Baddy
from Kosi, Uttar Pradesh
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delay in service

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

I commute daily from botanical garden to kalka hi on magenta line and it has increasingly become a practice that the metro rail moves at a very slow speed and the apology message for delay is relayed. This could be acceptable once in a while but it happens almost everyday ( right now I’m in metro and it’s crawlin like a snail)
Please look into the issue
Regards...
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J
Jyotsana Gupta
from Bulandshahr, Uttar Pradesh
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metro station and parking area

Address:New Delhi, Delhi, 110092

Sir
I am parking my vehicle at mansaovar park metro station for past many years. On my compliant, lights on way to parking from metro station was provided. Now for the past couple of days, the incidents of consuming liquor by unknown persons and also gamble. They used to eve tease the girls, stalking and also passing indecent comments. These persons use the near by area as urinal and do the same in very indecent manner. The proper...
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P
puja19111994
from Delhi, Delhi
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no refund, over a month

Address:New Delhi, Delhi, 110077
Website:DMRC

I tried to recharge my account through paytm and there were two nos mentioned on it, I tried to check over at the metro counter the guy informed you can recharge with any no it will be recharged, I did the same. Post that they have taken the hell out me and tested lots of patience.
I recharged Rs 100/- in my card and after multiple attempts to tap it at different AVM machines at different stations, it shows failed attempts. I tried...
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S
Suraksha Sadan
from Hyderabad, Telangana
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regarding non repairing of service lane after laying of high tension wire

Address:New Delhi, Delhi

This is to bring to your notice that a high tension cable [60000 v] was
Laid under the service lane feeding plot nos, 13, 14 and other adjoining
Areas of sector ix of dwarka. Whereas the land dug out for the purpose has been fillled in by loose soil immediately thereafter, it was not properly cemented resulting in spreading of the loose soil in the air. Since the work seems to have been carried out for dmrc works, it would...
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A
arvind zish
from Renukut, Uttar Pradesh
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security personnel abused me

15 feb 2018, delhi
Mai bhate hue malviya nagar metro pahucha mai buri tarah haaf raha tha
Entry k time meri saans security personnel k muh par chali gayi
Mere sorry bone k bawajood usne mere father ko lekar bhaddi baate kahi
Aur bola k subah subah "ma behen ki gaali khaaoge"
Ek insan ki self respect par isse badi chot nhi ho sakti
I want justice....
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S
sunnykr910
from Hisar, Haryana
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payment failed through hdfc cc - app sequence no. dmrc1183119

Address:New Delhi, Delhi, 110051

Hi dmrc officials,

I was tried to applied for post in no. Dmrc/om/hr/ii/2018 but the transaction was failed while i have tried payment through hdfc credit card and rs 250 money got debited. Thereafter, i have raised complaint on dmrc email [protected]@gmail.com to my email sunnyy. [protected]@gmail.com but didn't get positive response as they are taking time to resolve this problem. It is been about 1 week but problem still...
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M
munn@19
from New Delhi, Delhi
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unethical behaviour at token counter

Address:New Delhi, Delhi, 110059
Website:www.delhimetrorail.com

Bhot batamizz hai iss duniya mai aate jaate bhot ghatiya log takarate hai but tab itna gussa nhi ata jab koi ek metro me token counter pe token dene waale batamizi pe aate hai... Aaj mai bhi apna experience share ya compaints bol lo same hi hai.
Aaj shaam kareeb 8 bje ke ass pass mai or meri friend karob baag metro station gate no. 2 tha ya 1 (Don't remember) se jab token lene gaye to bhot hi batamizz kism ka insaan shayad usne drinkbhi...
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