Delhi Metro Rail Corporation [DMRC] Complaints & Reviews

Dear sir i intimate to you yesterday 15 november 2017. 11:26 am in early morning i reached in udyog nagar metro station. When i enter in lift after few time nces staf[censored]se a emergency lift phone and i am inside a lift and they directly give ma a abuse word. This nces staff so many abuse language say to me and when i am came out to the lift and i am go to a customer care whatever abuse word cc person are use to me and when i do a complaint they not register my complaint. So i will request to you take a action on nces staff immediately if my complaint respone status not get to me. Otherwise then after i visit directly to in metro bhavan i am complaint there.
Thank you
Renu
Contact no - [protected]

आज दिनांक 15.11.2017 को जनकपुरी (प.) मेट्रो स्टेशन पर लगभग 6.15 बजे शाम को गेट न. 1 (जो कि विकासपुरी की ओर जाती है) के सारे एग्जिट पॉइंट खराब होने के कारण लंबी कतार लग गयी। वहां उपस्थित cisf के जवान ने सूचना दी कि ये एग्जिट पॉइंट 2 बजे दिन से ही खराब है लेकिन मेकैनिक 6 बजे शाम को आया। निश्चित रूप से दिल्ली मेट्रो का निन्दनीय एवं गैर जिम्मेदाराना कृत के श्रेणी में आता है।
अतः मैं दिल्ली मेट्रो के पदाधिकारियों से जानना चाहूंगा कि इस समस्या का समाधान कब तक होगी।
विदित हो कि उक्त मेट्रो स्टेशन पर इस प्रकार की समस्या आये दिन हुआ करता है।

My name is kumar gaurav and i am using the 'icici unifare debit card - dmrc' for travel in delhi metro.

Concern-
My icici bank account linked to card ending xxxx xxxx xxxx 3759 has been debited twice by inr 200 at 5:55 pm and 6:09 pm respectively on 03-nov-2017. So total inr 400 has been debited from my bank account. However my dmrc card balance shows inr 237 only. Upon enquiry at icici bank, they told that debit instructions were sent twice from dmrc. So please check with them for refund.

Below are the transaction details available in my bank account-

1 03/11/2017 rpi/delhi metro/[protected] dr. 200.00
2 03/11/2017 rpi/delhi metro/[protected] dr. 200.00

As i have already sent email to [protected]@dmrc.org and [protected]@dmrc.org but didn't get any response till date.

Card details-
Icici unifare debit card ending - xxxx xxxx xxxx 3759
Dmrc card no. [printed on backside of icici unifare debit card][protected]

And that's why i am writing the grievance on this platform. One important thing is that if a service like 'icici unifare card" exists b/w two parties icici bank and dmrc so there should be clarity in such cases that who should take care of the customer in such cases. Because in this case both parties are throwing ball on each other and customer is in real pain.

Please get the grievance resolved asap.

+ attached screenshot of debit sms received within a couple of minutes.

Dear sir/mam, aaj 13/11/2017 morning mai new delhi se chawri bazar metro mai safar kar raha tha. Crowd bhout tha. Tbhi mera mobile chori ho gaya. Mene call bhi lagai out of reachable or switch off bata raha hai.
Mera mobile no. [protected] and [protected] usse mai lage hai.
Kindly launch fir and track thief.
Please help me.

Regards,
Basil asad
[protected]

Dear sir

Pls. Note by mistake i recharged wrong metro card[protected] where as my correct card no is 68505762. We therefore request you to transfer the amount of rs four hundred to the correct card.

Details of wrong recharge mention below.
09.11.17
Time 03.14.08 pm
Transition id d003-bhtl-640g

Thank you in advance
Rgds

Jp
Cell [protected]

Construction of metro in r k puram sector 3 has become a nightmare for the residents. Unsure of the permissible timeline. As per the rules set by the government there should not be noise bothering the public beyond 10.30 pm. But somehow the construction sound apppears to be high just after that. It’s been ages since we have had good nights sleep ever since the work has begun. Raised complaint a number of times but went unheard. This is ridiculous that no one cares about the basic rights of the citizen.

Today i have taken metor token from new delhi to hauzkhas from new delhi metro station, instead of 30/- rs counter person have charged me 40/- rs, i told him that fair charges are 30/- but he said no it is 40/-, he had not given me slip, then i entered at station then token value is showing 30/- same time i had complaint to station master he also check the token value which is 30/- rs instead of 40/- rs,
Required details are following
My name : miss mann
No : [protected]
Counter no 2 {culprit person, cast counter}
Token taken time 7:45 am
Date : 26/10/2017

On 11th oct’17, i was traveling from anand vihar metro station to vaishali. When i was about to deboard at vaishali, checking squad named salli walliyan asked me to give penalty of rs.50 allegedly saying that i’m taking return journey. Since i had to get down at vaishali only i refused to give any penalty. He took me to the station controller with one of his fellow colleague.
There he snatched my smart card i was holding and forcefully deducted the amount of rs.50 from my smart card.
Mr. Rajiv who was station controller there on duty who was giving favour to their staff misbehaved with me along with their staff.
Salli walliyan denied to tell his name when i told him i’ll submit the complaint against him.
Dmrc should take strict action against salli walliyan and rajiv who threaten commuters taking advantage of their post.

Dear dmrc,

This is really ridiculous that you have increased the fare by so much. The reason you gave after first hike is that to meet maintenance and staff salary the fare has been increased. But to my surprise i donot find any change in maintenance so i too wonder whether staffs has been benefited or not. I am a regular passenger and paying 80rs per day (Dilshad-garden-netaji subhash place) just for metro other than other mode of transport i use to reach home. I donot think india has become so much rich. Everyday standing in queue wasting 15-20 mins, then delay in service and then going through security check which makes me laugh at myself that i am a part of india which in name of security you just waste the common man time. The goverment employees are getting 400& hike in salary so i think they can afford the fare hike but what about private employees who in name of salary just getting peanuts. Just think what are doing to common man??? How do we manage our daily life?? Also think metro door donot open at the doorstep of home, we have to pay other charges like rickshaw, bike, car, petrol, parking charges etc to reach home.

Being a woman i agree that metro is the most safe way to travel in city like delhi but you just cannot play with our emotions and take us for granted.

Thanks,
Ms chatterjee
Delhi (Dilshad garden)

At guru dronacharya metro station, there is only one scsnning machine.in the evening, a very big crowd collected in a very long queue as most of the rush of gurugram board from this metro station. N today, only one card machine was working to enter. So you can imagine how much crowd was there.
Please check your cameras and one day you go via metro in the evening after office hours then only you will realise.
Please resolve this issue as soon as possible otherwise it will become a big mission by the public.

Rohini delhi sector 18 metro station is not maintained properly... There is no one to give token and there is just only 1 machine for token distribution which leads to half an hour delay if there are many people.

Its been 1 year since it has been happening...
May people gets late fot this issue... Lines are made up, fights daily happen..
And we have said to the metro station but nothing has happend

Kindly look into the matter otherwise the compalint may go higher

Dear sir

This is to inform you that the situation of metro services are getting worsened. I m a regular passenger who travels from dwarka. Everyday in the morning the services remain worst. From the afc gates to outside station a long queue is seen every time during the peak hours. During the peak hours the afc gates does not function properly. At the platform warning boards are there that return journey is not allowed but during the morning time most of the passenger breaks this rule. If the authorities are increasing fares so they must also provide good services to the passengers as it is known to be delhi's lifeline. So i request you to kindly resolve thie problems and improve the services of delhi metro.

Thanks & regards
Rohan kalla

This is my worst experience in delhi metro, i have seen since 2 weeks that in rithala metro station there is no cooperative staff in token areas...in a big queue if any one is standing, till they reach in front to buy token staff shuts their counter nd says go to other side to purchase token.
This is not the way they do like this.
Cos of this my time wasted 7 times in this week.
I hope uh can understand that anyone can have their personal problem or emergency, whivh delhi metro cant solve!!
This shows delhi metro!

I boarded at vaishali at 9 am for jasola via mandi house. At around 9:28 am there was a fight at laxmi nagar metro station a sardar boy and a blue shirt wearing man fought and there was too much crowd there. I lost or my wallet got theft in meantime. It has pan card named ambrish kumar singh hdfc debit card sbi credit card and aitel sim with no [protected] and cash and metro smaart card.in case it got found plz contact me at [protected]

Dear sir/maám,

Although india is progressing towards digital india but i'm sorry to say that your sultanpur metro station staff is pushing us to past. They have card swiping machines just as decorative pieces... They deny any card payment and ask the customer to go back.

To add to that... When asked for complaint book/register they will never ever provide that. Train your staff well or just write in bold that you do not support digital india!!!

Dear admin as per our
Kwlg we touch the card gate opn we go out sde bt mney nt deduct again when we entr m/c not getting in, we so to your stff they fine us but we try to give complain & give fine they not give us complain book & ask us are you political man at chandni chock south staff b/w 2:30 pm on 24 sept 2017
I nid ans shashi kant [protected]

I have reachaged my metro card no 77664037 worth rs 100/- on 17 i/09/2017 through paytm (Order id [protected]) an amount of rs 100 /-has been diducted from my paytm wallet
Anand vihar metro station delhi and sarai metro station faridabad then after 4 hrs again check but while i have checked at avm machine it is not showing any amount
It is request that either credit worth
Rs 100/- in my metro card of refund the amount in my paytm wallet transaction
On-[protected]

Please note we have dialed delhi metro helpline number on[protected] @ 11:30 pm to inform that male persons are sitting in ladies compartment, now call center executive is talking like hell, no etiquette not proper response on a top of it he is abusing on recording call,

Being a responsible passenger my duty is to inform not to had a fight with passengers are sitting in female compartment but the way call center executive talk to passengers are pathetic...

Kindly look into this and respond.

Today i have taken metor token from vaishali to new delhi from vaishal metro station, instead of 30/- rs counter person have charged me 40/- rs, i told him that fair charges are 30/- but he said no it is 40/-, he had not given me slip, then i entered at station then token value is showing 30/- same time i had complaint to station master he also check the token value which is 30/- rs instead of 40/- rs,
Required details are following
My name : amit gupta
No : [protected]
Counter no 4 {culprit person, cast counter}
Token taken time 8.58 am
Date 4th sep 2017
Station controller mohan malik
Station master told me that due to cameras not available inside the cast counter he can't check his movement {which is not good}
Not satisfied after spoke with metro station controller that person was not able to handle the complaint {hope he can call culprit person same time and asked him about the same}

Dear concern,

One month ago, my mobile has been stolen at rajiv chawk metro station, then i went to the police chawki, at same station, a ladies constable directly told me that, we cant do any action, there are more rush, where we found the thief etc. There was 10 victims also, who was complaining the same type of incident. Than i realize on next, agan, 10, 12 people was on police chawki for the same problem, it means the thief snatching chains, mobiles from pocket in every 2 hours, but no body taking care of that, even not permit to see cctv footage. Anyone can check the complain register of these constables, daily 50 cases of mobile stolen coming into their records, but no action till now.

So, i want to suggest that a special team should be work on that, at every line change station