Delhi Metro Rail Corporation [DMRC] Complaints & Reviews

Misbehaviour by metro executives shruti gupta and anurag with customer at govindpuri metro station, metro card was submitted on 8 march '2017 9:10 am as card was not working a pink colour carbon copy reciept was given to customer stating a balance of 140 in card plus 50 rupees to be refunded (Which is taken by metro corporation as security deposit). Since 4 days every morning & evening customer is asking for refund at counter spending around...

I took new smart card no. [protected] on dated 16/03/17 from Vaishali metro station in Rs. 150/ and entered through access gate. When i touch it at access gate for exit at Huda city metro station, it dose not work. Customer care executive at huda city center checked it and told me that card is invalid. He argue with me and not allaowed to exit. I told him that i am getting late for office so please alow me to exit. He chanrged me Rs. 200/-...

Dear sir
I am writing this complaint due to the incident occurred today dated 12 march 2017 in a Delhi metro badarpur towards the Kashmiri gate actually my mother was travelled in a metro in ladies compartment in a huge rush with a hand bag of blue color containing cash of ₹4000 but suddenly a group of 3 or 4 ladies created a circle around and very clevernessly they opened a chain of handbag and withdraw the cash and metro card....

Hello Sir/Madam
I was recharge my smart card for Rs100/ at ghitorni metro station around 6:30pm. It shows done. then I went to mg road metro station, I saw that my card not recharged I told to customer care mg road station he told me to complain at only ghitorni metro station further I went to ghitorni metro station and I told everything but he not down my card number and mob number.
That's why I told you.
Please refund...

Good morning Sir/madam
Myself Pradeep Verma working as project manager at DMRC NOIDA 62 SUBSTATION in SARAL ENTERPRISES under in ISOLUX ENGINEERIYA my ID no is DMRC/RSS/NOIDA/68
Still I have not get my salary from August 2016 and Many times M/S SARAL ENTERPRISES (Mr Ankur Agrawaal ) delayed day to day . Now I am facing my family crisis so please help me for release my salary
M/S SARAL ENTERPRISES( Ankur Agrawaal) ....

Date of Incident :[protected]: 25 PM to 6: 45 PM)-wallet theft at this time.
My Mobile No : [protected]
Description : i was going from Govind puri Metro station to Mandi house metro station. i was boarded in train around[protected]: 25 PM) and somebody stolen my wallet.
my Wallet color is brown and having money around INR[protected]. Some more things was available in my wallet described below :
Metro Card...

It is very difficult for anyone who lives in Laxmi Nagar to board a metro in the morning hours between 8-10 am. Because there is an overcrowded situation in this specific station and recently the people who come fro Vaishali they have to push away the people at Laxmi Nagar just to come out from the coach as the people boarding from the Laxmi Nagar station are dying to get inside the coach.
recently one girl has fallen badly due to...

I lost my iPhone 6s plus today morning in metro while getting out of the metro at Rajiv Chowk metro station.
I was just helping an old lady and in the mean while someone stole my phone out of my pocket.
When I went to the official at the metro station to report the same, his register had ‘n’ number of complaints. It seemed to be just a satisfaction for me to enter the complaint in the register as no action would be taken.br...

Date of the incident - first week of january onwards.
Client no.- [protected]
Description - coaching center students queue in front of welcome metro station entry gate. Queues are for coaching classes not for the metro tickets or entry. Still the students block the entry gate. Students don't listen if asked by the passengers to stand aside. The passage to the metro entry is not feasible for the old passengers and disabled people....

This is to bring to your notice that the noida to dwarka line i.e. blue line is getting pathetic each coming day. since past one month even more than that the trains come at their own sweet will even at the office time. It is so unreliable that it comes after 15 minutes and the display says it would be coming after one minute. this is so pathetic. what do the operators ppl think? are the passengers fool.

there is no point...

Hi

This is regarding the corruption (overcharging in the parking fare) and misbehave by the parking staff at the Paschim Vihar East Metro station.
Staff member (Pradeep) overcharged the parking rate of two wheeler from Rs 10/- to Rs 30/ without any parking slip being provided to the vehicle parker. On arguing with the rates, abusive language was used by him.
I request you to please take a strict action against...

There is always a very long line at chawri bazaar metro station(haus qazi gate) daily after 6 pm.there is only 1 baggage scanning machine and only 2 counters for men's security check.line extends till top of the stairs.and it is a daily routine.there is uge volumes of people daily so there is urgent need for additional baggage scanning machine.
Also there are only 5 entry gates(card/token) gates out of which only 3 work.and on some...

My Metro card number is 55842198 on which I recharged from paytm for Rs 500 and Which I validated the recharge from AVM vending machine it didn't get updated so I consulted cutomer care and they said the card is DEAD and I cannot get the paytm recharge back so kindly cancel my recharge of Rs 500 with paytm order number [protected] so that it gets added to the paytm wallet....

Yesterday i boarded metro on violet line from cs, it was too crowded to get in, a lady kept pushing me inside with her, and stole my 2 wallets from my sling bag. All this while i was with my cousins, just during this time i was pushed away from them, so i have a doubt on that female, plus she was sitting right behind me till jln stadium station, i deboarded at jln. As soon i got down, i found my wallets missing. Later i got a call from mool...

I would like bring to your notice as 2.5% transaction value is being changed through pos as i used ny credit card on noida golf course to to get new metro card (Rs50) and loading of amount rs300 at 7.45.11 am dated 12-dec-2016 with metro card no :78345045.

Total amount rs350
Total amount charged : 356.04

Pos is conveyance to pay through cashless mode asthis should not be enforced to customer. I am going...

My name is Suvarma Raj.I am a wheel chair user and I wish to lodge a complaint against the Kashmiri Gate metro station staff. The lift was not working and despite several requests no help came for me from any quarter. Infact a few people from the staff even laughed at my plight. On seeing me break down in tears a fellow passenger carried me down the 40 to 45 steps from the platform to the platform of the yellow route and I then came to office....

Hello, this is to inform you that i use pulbangash metro parking to park my car since 2006 and earlier the incharge of that parking use to charge 450 but now he is charging a very high amout which is 1800. And when i checked in the dmcr website it was 1000 rs for a car. The parking incharge is charging very high amount so, i would like to pay attention toward may complain and take strick action on that person
Thank you
Wasiuddinbr...

Dear person-in-charge for complaint redressal,

Siemens under dmrc while laying cable at janakpuri have blocked the entrance of my house c2/109 janakpuri. They have installed a barricade thereby blocking the view of the road due to which my car and one of my family members was hit by speeding traffic. They have been badly hurt and lot of inconvenience is being caused to a narrow lane where we live due to heavy flow of traffic.br...

REFERENCE:Metro Travel card number 76144500
My phone has been pick pocketed by some unsocial element at Huda city Centre Metro station while I was standing in queue waiting for the metro at 7:17 p.m on 30th sept 2016. I immediately contacted the concerned Metro officer at Huda City Centre COntrol Room. The officer at Huda City Centre Control Room reviewed the CCTV footage and found the unsocial element clearly present at that very...

Hi Sir

Incident-
I travelled from Noida Botanical Garden to Anand Vihar via Metro on 19 September 2016 at around 9.10 am. The employe at the ticketing counter no. 4 charged me 29/- Rs.
As I intended to exit at Anand Vihar, I was saw the token had 19 Rs/- only.
As I consult with the staff in Anand Vihar, they asked me the fare of Botanical garden to Anand Vihar is 19/- rs. Only

So i would...