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Delhi Metro Rail Corporation [DMRC] Complaints & Reviews

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Updated: Jan 4, 2026
Complaints 529
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61
Unresolved
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So far, so good. Delhi Metro Rail Corporation [DMRC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Delhi Metro Rail Corporation [DMRC] will keep up the work and continue to help more customers with their concerns even better 🤝
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Delhi Metro Rail Corporation [DMRC] reviews & complaints page 3

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A
ABHIGYAN GUPTA
Jun 8, 2023
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Address: NOIDA SECTOR 73

My phone got stolen and i had flight to catch i went to the nearest police station and there were many more peple complainig about the same

no one is ready to even track the phone and no body and see its a big gang and a raqet of people doing it

i was tracking my phone and the guys were in the same metro line going here and there

who is responsible and what are the steps you guys are taking to stop this
Delhi Metro Rail Corporation [DMRC] customer support has been notified about the posted complaint.
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    N
    Neha bartwal
    May 15, 2023
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    Dear Sir/Mam
    I did a recharge of Rs.200 on both my METRO SMART CARDS from phonepe but the top-up machine is not working. It has been more than 3 weeks since I recharged, Its money has not been refunded in my account yet.

    Smart Card Recharge Details
    Smart Card Number[protected]Recharge of Rs.200)
    Transaction ID- S2304180958230795281442
    UTR:[protected]
    Date:- 18 APR 2023 9:58 am

    Smart Card Number[protected]Recharge of Rs.200)
    Transaction ID- S2304180959228275313829
    UTR:[protected]
    Date :- 18 APR 2023 9:59 am

    Thanks and Regards
    NEHA
    Delhi Metro Rail Corporation [DMRC] customer support has been notified about the posted complaint.
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    Amount deducted from my account but not refunded yet. So, please solve my problem as soon as possible.
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      S
      SapnaPatwal
      from Delhi, Delhi
      Apr 24, 2023
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      I Miss my black color coat pant bag at Lal Kila Metro station at 8:38 PM on 23-April-23.
      Bag contain one coat pant set (Grey) and Kurta Pajama (Yellow).
      Delhi Metro Rail Corporation [DMRC] customer support has been notified about the posted complaint.
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        M
        Mayor Kumar
        from Kotputli, Rajasthan
        Apr 17, 2023
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        Address: D 5 Rakshakunj Apartments, Paschim Vihar New Delhi110063

        Almost the entire stretch of central verge from Kashopur Depot to Sundar Vihar (under METRO) is without RCC Railing GRILL.
        Please undertake its repairs and replacement so that the shrubs in certain portion of the central verge could be preserved.

        At the same time, DELHI METRO is also requested to plant saplings/shrubs in the remaining portion of CENTRAL VERGE from Kashopur Depot to Sundar Vihar.
        So the entire stretch of the CENTRAL VERGE should be provided with RCC Grill Railing on both sides of the Central verge under METRO.

        We shall be grateful to you.
        Regards,
        Mayor K Garg IDSE
        Delhi Metro Rail Corporation [DMRC] customer support has been notified about the posted complaint.
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        Hey
        I have recharge my metro smart card on 25.03.2023 with Rs 200 -200 two time using https://www.delhimetrorail.com but after payment website not responding. till dated 20.04.2023 no buddy can reply or not refund my Payment.
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          A
          Alisha901
          from New Delhi, Delhi
          Apr 7, 2023
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          You are aware that the Pink Line tracks on route to Trilokpuri – Sanjay Lake metro station specifically in 15 block area are quite close to the Residents houses. The residents are facing a lot of issues due to the high noise level in the area when the metro train passes through. The sound level becomes intolerable during night and during morning hours. Residents of this area have bonafide grievances and we request you to please find a solution at the earliest.
          We would suggest you to take necessary action by installing sound barriers in the area block 15 on route to Trilokpuri - Sanjay lake metro station.
          Delhi Metro Rail Corporation [DMRC] customer support has been notified about the posted complaint.
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            C
            Chitransh Gautam
            from Delhi, Delhi
            Apr 5, 2023
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            After recharging the smart card, when I put it in the top up machine balance amount is not shown...what should I do
            Delhi Metro Rail Corporation [DMRC] customer support has been notified about the posted complaint.
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              C
              Chitransh Gautam
              from Delhi, Delhi
              Apr 5, 2023
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              Address: Delhi

              After recharging the smart card, when I put the cars in top up machine, balance amount is not showing..what should I do
              Delhi Metro Rail Corporation [DMRC] customer support has been notified about the posted complaint.
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                M
                Mukesh singh 17
                from Delhi, Delhi
                Apr 4, 2023
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                Address: Naraina vihar

                Morning time metro very slow today at 6:40am Naraiyna vihar to INA and totally slow metro and always early morning metro process very slow like any time same issue and Naraina vihar to ina 35 mint in metro though much time plz escalate this problem and solve it this problem convense to metro driver not talk to mobile phone
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                  P
                  Pankajsharm
                  from Ghaziabad, Uttar Pradesh
                  Mar 15, 2023
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                  I was entered from platform number 2 side at Shaheed sthal new bus adaa metro station on date 15/03/23 time around 15hrs. When I was entering from security check suddenly machine light gone and they told me to go to the other side, I asked them to check manually my little backpack on that they refused to check manually and the person standing to check me used inappropriate language like tu tadak that was not expected from a person like cisf who are dealing with many passengers in daily routine
                  Delhi Metro Rail Corporation [DMRC] customer support has been notified about the posted complaint.
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                    K
                    Kk1699
                    from New Delhi, Delhi
                    Feb 15, 2023
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                    I lost my helmet on 11 February at Mohan estate metro station and only1 month ago I brought that helmet which cost me Rs 600.

                    How irresponsible they are I am attaching my parking receipt. Please get me refund otherwise people will loose trust in DMRC if this will continue in future.

                    My Contact : [protected]
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                      E
                      Eklavaya kumar
                      from Delhi, Delhi
                      Feb 8, 2023
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                      Token machine is not working plz repair the Machine
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                        A
                        Anshika singh 040704
                        from Bahadurgarh, Haryana
                        Feb 5, 2023
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                        Respected sir/mam
                        Guard at toilets at metro station charge rupees 5 for urination but mentioned charges in written chart is rupees 2 and they argue if we ask about charges
                        So i request kindly resolve our problem as soon as possible
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                          S
                          Sahil_786786
                          Feb 1, 2023
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                          Address: Nehru place

                          Today when I went to nehru place metro station, security gaurd at scanning machine of bags misbehaved and threw my luggage out from machine. He said machine will b damaged with my luggage. N rolled back machine n threw out my bag. Even it was placed well, he just tried to bully without reason.
                          Delhi Metro Rail Corporation [DMRC] customer support has been notified about the posted complaint.
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                            @jitk
                            from New Delhi, Delhi
                            Feb 1, 2023
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                            Address: Dwarka metro station

                            At Dwarka metro station while I was trying to deboard the metro, I was thrashed by the incoming crowd. There was no personnel to discipline the crowd. There should be some punishment for such activities. Please look into the matter as it is a daily activity. Put some fine on such people
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                              R
                              R@vi1974
                              from Delhi, Delhi
                              Jan 26, 2023
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                              I m ravinder dhiran i have recharge our metro card 37257370 date 18 jan 23. Amt was debit my paytm but no recharge our card. I have attach recharge receipt. Please refund my 200 hundred amt Or again recharge my metro card. I hope metro team understand my problem please as soon as possible solve my problem. Order id num. [protected]

                              Regards
                              Ravinder dhiran
                              Mob [protected]
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                                B
                                bhavnabhargava
                                Jan 22, 2023
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                                I had recharged my DMRC Rechargeable Card[protected] on date 16/Nov/2022 of Rupees 200/- via Paytm but there is no recharge till date. I had complained many times to customer care but no resolution of my problem so far.
                                I would request you to take necessary actions against concerned people and get this resolved as soon as possible. The screenshot of the payment is attached for your reference.
                                Thanks, in anticipation!
                                Delhi Metro Rail Corporation [DMRC] customer support has been notified about the posted complaint.
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                                  D
                                  Dinesh Tokas
                                  Jan 19, 2023
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                                  A person in front me eating tobacoo, in metro coach.
                                  Delhi Metro Rail Corporation [DMRC] customer support has been notified about the posted complaint.
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                                    Y
                                    Yash Sangwan
                                    Jan 16, 2023
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                                    I am writing to express my concern regarding the increasing number of passengers on the green line metro. As this line connects to three more metro lines, the passenger volume has greatly increased, leading to overcrowding on the trains.

                                    This overcrowding has led to several issues, including increased instances of theft and misbehavior towards women. The lack of space and privacy on the trains makes it difficult for passengers to protect their belongings and for women to feel safe.

                                    I urge the metro authority to take immediate action and increase the number of coaches on the green line metro. This will not only improve the safety and comfort of passengers, but it will also help to ease the overcrowding and reduce the chance of theft and misbehavior.

                                    Thank you for your attention to this matter.
                                    Delhi Metro Rail Corporation [DMRC] customer support has been notified about the posted complaint.
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                                      Y
                                      Yash Sangwan
                                      Jan 16, 2023
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                                      The number of stations in green line are large and the it is connecting atleast 3 more other lines of metro which lead to the massive crowd but the coaches of the metro are still 4.
                                      It leads to massive crowd and may kead to theft and misbehave with the ladies too. So it is requested to make the coaches of metro atleast 6 in the green line metro
                                      Delhi Metro Rail Corporation [DMRC] customer support has been notified about the posted complaint.
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                                        P
                                        priviet
                                        from Ghaziabad, Uttar Pradesh
                                        Jan 4, 2023
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                                        Why Vaishali to Dwarka still keep switch on AC on fill speed in chilled Winter.. i think Metro staff don't want to improve their image and status . We are wearing 3 sweaters and sc is on really nonsense .
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