Delhi Metro Rail Corporation [DMRC] Complaints & Reviews

The validity of a Delhi metro card is ten years from the date of acquisition or from the date of recharging whichever is later. I have delhi metro card number[protected] which was issued by DMRC on november 2018. on 10/10/2022 my card is stop working and when i ask for help and assistance from customer support staff available on (Vishwa Vidyalaya, Noida sector 16, sector 51) they did not help me regarding this and also said take token for...

Dear Sir,

Since yesterday, the parking at Shaheed Nagar ( Red Line ) metro station has been taken away from the contractor and Metro has started managing it directly.

This has caused a lot of problems.

I was told that there is no space but as you can see there is one parking lot. The attendants say it is reserved.
In my last communication with you, I was told that the parking is on "...

I am regularly boarding train from Faridabad Sarai Khwaja metro station in between 8.45 am to 10.00 am for Rajendra Place...but the most pathetic issue is during office time the time gap between 2 trains is 5 to 8 minutes which results in over crowded coaches, even no place to stand properly...due to this we have to change in Badarpur which again waste 4-5 mins...
Being a working elderly woman it's very difficult to bear this situation...

Today Am Going from kashmere gate metro station to qutub minar metto station.in metro everywhere there is advertusement of Epic Condom.which type of information, dmrc wants to spread.A person who is going to make a physical relationship, intimate, or going to have sex, he knows either he have to use condom or not.in a metro everyone is travelling from new born to oldage persons, when a child will ask to his mom, what is condom what will she...

DMRC Team,

Without hesitation i would say that Metro service of Vaishali has become worst kind of service till Rajiv chowk as it unnecessarily make commuters on wait at Yamuna Bank specially despite being it already make them on wait at Vaishali and Kaushambi for 6 minutes minimum waiting time for next metro and remaining 2 minutes go beyond 5 minutes very often, Its atmosphere post pandemic become rather more pathetic and...

I Nikhil Ranjan entered the Metro Premises of Dwarka More Metro at around 8 PM and asked the CUSTOMER Care Executive named Pradeep to issue a Token against Card. He swiped the card and the transaction couldn’t processed. I requested him to retry for the same and he abused me and misbehaved with me and said I will not retry with the card.

There was a PAYTM scanner on which I requested to make payment in lieu of token....

I was waiting on rajender place Metro Station and it shows Noida electronic city but it took me to Vaishali what is wrong with you guys now we have to look all the way out side of the metro.. It's pathetic being a such huge transport in capital of India. Shame on you DMRC...

This is about Botanical Garden Metro Station. Two children between the age of 11-12 years are involved in begging and selling those pens of rupes 10. The pen is just an escape they just beg in the name of selling. They forcefully insist to give money, touching, and asking for money. Their family is involved in this too their mother gets situated near gate no 3 of the station. Thier behavior is making us problems in going through the route....

This is to inform that a proper system of cleanliness is required for the metro coaches. For those o[censored]s who are travelling daily, the coaches are really unclean. Dirt patches on the coach's floor, as well as on the seats and glass panes look really unclean and the people are easily prone to the germs attached. The metro station washrooms need a proper system of cleanliness with proper odour management, soap and fixing of the taps and washroom...

Today i.e. on 9th Aug, 2022, I lost my smart card while travelling from shahdara metro to Gurudronacharya metro station.

Could you please help/guide how my balance amount can be transffered to my current smart card....

Yesterday, i was at the metro station sector 62 I approached the authority for Delhi metro card. I was asked to pay Rs 150 which was made through Paytm UPI but they said that they did not receive transaction message but Rs 150 was already deducted from my account After that they said it will be refund to your account but till now no intaited transaction message is received either from bank or Delhi metro
So, please look into matter...

This has been noticed that since long time Vaishali Metro make passengers late for offices between 8:30 to 9:00 AM very oftenly, it stops for long at Yamuna bank specially and even after closing doors still keep standing which is really very irritating and annoying. Kutub Minar metro too respond in same manner between 8:30 to 9:30 its speed become too slow from INA to Malviya Nagar that we don't feel like that travelling in Metro, rather...

Sir my metro card no[protected], recharge on date 16 july2022, 3.38 pm by pay phone.
transaction id s2207161538322184958007,
UTR[protected] amount -200/- payment done
but metro card not top up.
please check and refund me...

At GTB Nagar metro station gate number 4 i took 2 tickets for Malviya Nagar which was cost me for 80rs but I gave him 200 rs but he only gave me 20rs but not other remaining money which was not fair. The remaining money which Is missing was 100rs....

This is to bring to your notice a deeply unfortunate incident that occurred with me that shook my belief in the ability of DMRC to treat women with dignity. As a woman, I have now lost confidence whether I can safely travel from one destination to the next using a metro service.

The incident occurred at around 12:15pm on June 30, 2022. I was traveling from Botanical Garden Metro Station to Hauz Khas metro station on the Magenta...

Delhi metro card not top up card no[protected]

Dear sir and mam,

Please check my metrocard no[protected] recharge 4 may 2022, but not received to payment in metro card
kotak bank ref no-Net banking
PG M RECHARGE DMRCSMARTCARD
04 MAY 2022
KPG-[protected]
- ₹200.00

please check and refund me, my account no-[protected], crn no[protected], kotak mahindra bank
Thanksbr...

On 22 th june i lost my metro card...

Hi, i am a daily traveler of metro and since past 2 months i have been experiencing an issue on HUDA CITY CENTER. I have to travel to gurgaon on daily basis as i work there. I want to tell that i leave my house in delhi at 7:00 a.m every morning to reach the office at 9:00 a.m so that i can leave the office at 6:00 p.m which i do on daily basis and then try to rush to metro station so that i can save some time to reach my home back. But,...

I am using DELHI AIRPORT LINE LAST THREE YEARS and using monthly trip pass card. In earlier practice at the time of exit from EVM gate machine showing balance TRIP and validity also but now last one year this facility is not shown in machine. Due to this we are facing problem to check about validity of my monthly pass.

Please look into the matter and revert....

I had parked my car at 10.21 pm
Duration : 1h 52m
I left at 00:05 hrs
Nehru Place Metro Station Parking (Epicuria)

Parking charges : 30 rupees upto 6 hrs (As per Delhi Metro Parking Charge rule)

I was asked to pay 60 rupees extra adding the night charges for 5 mins over 00:00 hrs which equals to 90 rupees for 1h 52m

I want to condemn this forceful collection of money happening...