Delhi Metro Rail Corporation [DMRC] Complaints & Reviews

I recharged my Metro smart card of 500 rs through Paytm on 28 December 2022 at 9.11 am which was successful but when I tried to top up using the machine it shows no recharge and when I call DMRC customer care they told me to wait for 24 hrs but still it neither show recharged nor I get my refund. what should I do?

On Monday 19/12/22 my metro card is demage. So that I m go to metro customer care i told him I want to transfer my money in my old metro card he told me generate new card i said ok he generat new metro card & told me new card generate 200 rupees i said ok he recharge my card the new balance is 100 & 50 rupee charge for security i give him 500 rs note he give me 300 ok after that next day i go metro station and i told him my new balance is 100. You not give me 350 rupee why my card balance is 100 rs only..& then staff ne kaha mam kuch ni ho skta ap jao kuch ni kr skte usne slip bhi ni di misbehave krne lga bola me 50rs pr ni Marta me aise 50 rupee ni baat skta me 50lakh ki gadi me aata hu daily yeh sab me unka maneger bhi tha vaha mujhe us staff ne bahut ulta sidha bola jada garmi aa rhi h.. unke maneger ne merko samjhya unke staff ko kuch nhi kaha ..me chup chap roo k aayi vaha se... Me model to redfort daily metro travel krti hu me student hu me daily recharge karati hu card me. me jhuti bolti toh camera according check krne k liye nhi bolti unke staff or maneger kisi ne camera recording nhi nikali.. cashier sir ka name Sanjeev h may be afternoon time me duty pr hote h mujhse unse sorry chahiye in written or by face ... please help me sir me transfer slip ki pic sent kr rhi hu .. unhone bahut Ganda misbehave kiya mere sath

On Monday 19/12/22 my metro card is demage. So that I m go to metro customer care i told him I want to transfer my money in my old metro card he told me generate new card i said ok he generat new metro card & told me new card generate 200 rupees i said ok he recharge my card the new balance is 100 & 50 rupee charge for security i give him 500 rs note he give me 300 ok after that next day i go metro station and i told him my new balance is 100. You not give me 350 rupee why my card balance is 100 rs only..& then staff ne kaha mam kuch ni ho skta ap jao kuch ni kr skte usne slip bhi ni di misbehave krne lga bola me 50rs pr ni Marta me aise 50 rupee ni baat skta me 50lakh ki gadi me aata hu daily yeh sab me unka maneger bhi tha vaha mujhe us staff ne bahut ulta sidha bola bola jada garmi aa rhi h.. unke maneger ne merko samjhya unke staff ho kuch nhi kaha ..me chup chap roo k aayi vaha se... Me model to redfort daily metro travel krti hu me student hu me daily recharge karati hu card me. me jhuti bolti toh camera according check krne k liye nhi bolti unke staff or maneger ko bhi but unhone camera recording nhi nikali.. cashier sir ka name Sanjeev h may be afternoon time me duty pr hote h mujhse unse sorry chahiye in written or by face ... please help me sir ome transfer slip ki pic sent kr rhi hu

Dear Support/Helpdesk

I have made an online transaction of Rs. 800/- on 26/09/2022 to add money to our Card with Engraved Id : 59483947 using Internet Banking /CITRUS PAYMENT

The transaction details are as under:

DMRC Card Engraved ID : 59483947
Bank Transaction Id : S28723132
Transaction Date : 26/09/2022
Merchant Transaction Id (SOL) :[protected]
Amount : 800/-
Email Id (entered at the time of transaction) : anil.[protected]@nic.in

Since the amount has been debited from my Union Bank Account and no reverse entry has been made till date, You are requested to look into the transaction and add money against my abovementioned card at your earliest.

Regards
Anil Kumar Awasthi

Man seen peeing in public

Sir,
My name isAnkit I park my car at noida electronic city metro station parking. But every day the parking staf[censored]se abusive language and ask to pay extra Money. When I ask for the bill the refuse to give the bill. I am being abused and harassed as they demand my car keys even though the parking space is not full and there is lot of space I am ready to park wherever they ask. Specially in night the staff is drunk some times and with some people who even are not staff but guns in the auto drivers dress. Even today they ask me to take my vehicle from the parking if I do not give my keys. They tried to get my car parked in the unauthorised parking area. I request you tot ske note and do the needful.
Name- Ankit
Contact [protected]

Hi my name is punit madaan from faridabad
Today i visited neelam chowk ajronda metro station and used public washroom at metro they charged me for use public washroom they wash their personal kitchen accessories and his behaviour was rude when i ask why u charged and washing your personal belongings here .
I am uploading video of that person. Pls take action as soon as possible .
Thanks
Punit madaan

Team,

No doubt that it has become daily affair or fashion for Metro Drivers to stop metro at every station from Vaishali to Rajeev Chowk, really pathetic .
Without any reason it get stop at every station and start announcing that " There will be a short delay, Sorry for inconvenience" but why short delay ? announcement should be clear and reasonable that due to technical fault or whatever it is.

The driver of Metro No. 20622 at Vaishali to Dwarka route on 22nd Nov. 2022 was making fun and gossiping at Yamuna Bank around 09:40 outside when 500 passengers were sitting in metro and waiting that when to reach office, is there any professionalism for them or not? Are they not being paid ? or they are on strike ? Its really shameful for India that DMRC is deteriorating day by day in terms of giving good service . That is the reason that due to dishonesty, unprofessionalism India is not doing progress in comparison with other countries.

One of the attendants at Gurudronacharya metro station parking is usually drunk and misbehaves. It's a pain for regular commuters like me.

The incident happen at 4:30 pm at 13 Nov 2022 when i am in the line of checking so I mistakenly come closer to the front men in the line while he checking so the officer checking the bags tell me to don't come closer and try to be patient, he said it very politely but the officer who is checking he misbehave and say some very bad words! And i didn't argue and i am very calm that time but he is keep passing comments

I am complaining about the hard and inconsistent braking of metro trains on arrival at stations. This is day to day affair. The arrival should be smooth and without jerks to avoid public inconvenience. Hence, please do the needful. Thanks

Hi Sir, I was travelling to home yesterday so to catch the train from Delhi Sarai Rohilla i took a metro from Kashmiri gate to shastri nagar towards red line . While i was entering in metro someone stole my purse . I n my purse there is 1800 rs including with my all identity cards like Aadhar card, Pan card, Driving Licence, 2 debit cards : icici and pnb and delhi, aqua metro cards and some of my passport size photographs in front space. Sir my all ID cards are very important. Please help me to find it

The validity of a Delhi metro card is ten years from the date of acquisition or from the date of recharging whichever is later. I have delhi metro card number[protected] which was issued by DMRC on november 2018. on 10/10/2022 my card is stop working and when i ask for help and assistance from customer support staff available on (Vishwa Vidyalaya, Noida sector 16, sector 51) they did not help me regarding this and also said take token for your journey instead of resolving my Grievance or provide me new card. what kind of system is this DMRC always promote travel through metro card but at the time of giving their service they give that kind of service. I am advocate i have to travel for attending my hearings, filling cases or important document in honourable (Supreme court, High court and District courts). How can DMRC or Government of India can promote public transport with this kind of service. This is deficiency of service by DMRC i want proper explanation and compensation for all the inconvenience happened to me on 10/10/2022.

Dear Sir,

Since yesterday, the parking at Shaheed Nagar ( Red Line ) metro station has been taken away from the contractor and Metro has started managing it directly.

This has caused a lot of problems.

I was told that there is no space but as you can see there is one parking lot. The attendants say it is reserved.
In my last communication with you, I was told that the parking is on " first come first serve basis "

There are cars parked since months.. why ? Parking of tempos and auto rikshaws is allowed.

The management of this metro parking lot is bad. Every 2nd month the main contractor is changing the sub-contractor, and now DMRC has started managing itself .

I am regularly boarding train from Faridabad Sarai Khwaja metro station in between 8.45 am to 10.00 am for Rajendra Place...but the most pathetic issue is during office time the time gap between 2 trains is 5 to 8 minutes which results in over crowded coaches, even no place to stand properly...due to this we have to change in Badarpur which again waste 4-5 mins...
Being a working elderly woman it's very difficult to bear this situation 6 days a week.

Today Am Going from kashmere gate metro station to qutub minar metto station.in metro everywhere there is advertusement of Epic Condom.which type of information, dmrc wants to spread.A person who is going to make a physical relationship, intimate, or going to have sex, he knows either he have to use condom or not.in a metro everyone is travelling from new born to oldage persons, when a child will ask to his mom, what is condom what will she reply to a 6-7 year child.its very shamefull that earning source of metro is a advertisement of condom.

DMRC Team,

Without hesitation i would say that Metro service of Vaishali has become worst kind of service till Rajiv chowk as it unnecessarily make commuters on wait at Yamuna Bank specially despite being it already make them on wait at Vaishali and Kaushambi for 6 minutes minimum waiting time for next metro and remaining 2 minutes go beyond 5 minutes very often, Its atmosphere post pandemic become rather more pathetic and incredible that its really nonsense attitude of drivers that at every station they drive it too slow that they don't even realize that working people has to reach on time and next connecting metro might miss but they are Indians who cannot realize it and that's how India is still not a developed country simply because o[censored]ncivilized citizens, they are not civilians.. Conclusion is this that Metro has become now a Big Garbage Trai with Animals, A Malgadi and undisciplined transport mode . The purpose was to bring metro in India has been failed, Now they just want to make heft amount of money from people now.

I Nikhil Ranjan entered the Metro Premises of Dwarka More Metro at around 8 PM and asked the CUSTOMER Care Executive named Pradeep to issue a Token against Card. He swiped the card and the transaction couldn’t processed. I requested him to retry for the same and he abused me and misbehaved with me and said I will not retry with the card.

There was a PAYTM scanner on which I requested to make payment in lieu of token. However, he said that I will only issue token once the message will come. I scanned and showed him the receipt of successful transaction and even after he didn’t issue me a token. A balance of INR 20/- was deducted from my account and I showed him the receipt as well. Despite that the hooligan didn’t issue me a token. Finally I had to beg in front of someone for cash for 20/- and then that ### issued me a token.

I would like to submit that how Delhi Metro is recruiting such kind of rude staff and hooligans on CUSTOMER Care Services.

I would like to lodge a formal complaint on this Portal and would like to ensure that such kind of antisocial elements should be removed at once from the Job and a legal action should be taken against him.

I was waiting on rajender place Metro Station and it shows Noida electronic city but it took me to Vaishali what is wrong with you guys now we have to look all the way out side of the metro.. It's pathetic being a such huge transport in capital of India. Shame on you DMRC

This is to inform that a proper system of cleanliness is required for the metro coaches. For those o[censored]s who are travelling daily, the coaches are really unclean. Dirt patches on the coach's floor, as well as on the seats and glass panes look really unclean and the people are easily prone to the germs attached. The metro station washrooms need a proper system of cleanliness with proper odour management, soap and fixing of the taps and washroom locks.