Delhi Metro Rail Corporation [DMRC] Complaints & Reviews

I had made a payment through Paytm for the Delhi metro smartcard recharge for Rs100 and the amount got deducted and on the Paytm accounts it’s showing succes. But I tried several times on the machine it’s showing no amount credited. I had contacted Paytm customer care and they had asked me to contact DMRC under the reference number 89793518 for the refund as the amount has been credited from there side and it’s showing successful transaction but the card is not reflecting the amount.

Dear sir

I am very much thankful to delhi metro for making my commute safe, fast and comfortable.

Sir, i am working in Connaught Place in a government organisation and have to board at Rajiv Chowk metro station. Some time there is a long queue at Rajiv Chowk metro station entry gate so i used to go to Barakhamba Road metro station.

Sir,
It takes around 1 hr to get into metro from both the stations
As there is no any separate queue for Women entery owing to this we have to be in common queue and have to face lots of issues.

Therefore it is my humble request to consider my request and make a provision for separate entry queue for womens at Rajiv Chowk and Barakhamba Road metro stations.

Weating for your kind consideration.

Thank you.

Sir lots of people was traveling not wear mask properly and this problem you are facing all the metro those people are entry in metro they wear mask and after plateform or in metro the put down the mask on face and travel. Please checked regular cctv footage and checked in metro on running.

The escalator No. 26 of Kashmiri Gate Metro Station at gate no 3, is always stopped either because of under maintenance or due to some technical fault. Gate no.3 is one of the highly used gates by elderly and disable population of North-East and Morigate Bus stand.
The staff (especially the control room) of Metro station always shows neglect behavior towards the complaints regarding the escalator no.26 and other escalators. They have a very common excuse of some "part" missing out or not getting repaired. Kindly maintain the escalators (no.26) services, as a true taxpayer of the country this is my right to have proper services of paid public transport. You are requested to take strong action against the officials and management who have failed to give service to disable and elderly population of the country. you may ask for a maintenance report of the last two years on how many times it gets repair

The escalator No. 26 of Kashmiri Gate Metro Station at gate no 3, is always stopped either because of under maintenance or due to some technical fault. Gate no.3 is one of the highly used gates by elderly and disable population of North-East and Morigate Bus stand.
The staff (especially the control room) of Metro station always shows neglect behavior towards the complaints regarding the escalator no.26 and other escalators. They have a very common excuse of some "part" missing out or not getting repaired.
Kindly maintain the escalators (no.26) services, as a true taxpayer of the country this is my right to have proper services of paid public transport. You are requested to take strong action against the officials and management who have failed to give service to disable and elderly population of the country. you may ask for a maintenance report of the last two years on how many times it gets repair.

I did card recharge by paytm bank and it successful but metro card recharge not doing recharge there would be showing avm error please review in this fast
Metro card no.
49377880

Check last transaction order id[protected]

8:02 pm / 29 July 2021

Kindly look in this and call me

For any further issue
[protected]

Lady passengers are forced to stay outside the metro for more than 10 minutes, while the compartment is running with less than 10 passengers, at Noida sector 16 metro station. They are even not ready to listen anything. In morning and office hours people getting late for office, without any cause making people stand, then once they make it open, people ran to catch the train which is already reached at station, may cause any mishap with the lady passengers, in which their would be pregnant lady. So please take care of these issues, which is against the rule of humanity.

I travel from pitmapura metro station to bikhaji kama and during pink line i forgot my umbrella when i was in girls coach. Please help me and if possible.

At about 6.15, the gate of Lok Kalyan Marg Metro station were opened and there was a long que. Suddenly, they closed the gate at 6.40 without giving any reason. No one was present at gate to inform the status to the comutters. It seems very annoying. I think, neither the metro staff nor security staff have been curtailed. The .after may please be looked into.

Myself pooja jha, resident of plot no. R-44, budh vihar, rohini, new delhi - 110086. jal board k no. is [protected]. our water meter has been stolen by thieves while i was out of station. kindly lodge my fir complaint so that i can apply for a new water meter.
This complaint is for budh vihar police post new delhi

There is one stall at kalka ji metro station by the name of foodtrack whenever we came to anything there fridge is not working it's going from many months so please take quick action against this vendor

I am writing this on the behalf of women traveling in metro from the metro station Karol Bagh,
There is no safety for women. The CISF people and employees of DMRC didn't allow us to make different row for women, and they use to say that only one row will be there for men and women and that row ends in the karol bagh market where light is not appropriate and men are large in number and women are less (ie. 4 to 5 women in 25 to 40 men).
All CISF people and DMRC people used to stand near the entry gate.. but no one is watching towards the end of the row.And we asked that if something will happen then who will be responsible then they replied that We are not responsible only Delhi police will be responsible. We all are not feeling safe in that area and requesting you to do the needful.

HI I WANT TO SAY govt has given very much importance to medical health care workers during this COVID time but now there is no respect of medical staff especially metro officials dont behave nicely today at rajiv chowk metro statn i asked one of your guard to let me go in with life as i was not feeling well and came back from covid duty he talked very rudely and said "aage jakr crpf se bat kro, time se nikla kro" i said log jhut bolkr jate h ap jane dete hain he said ha sb bimar hote hain pls give me answer dont we expect any help from your side?

14.07.2021. It seems that the premium service of Delhi metro has faded out of its excellence due to mismanagement resorted by the Ill qualified managers of the DMRC management. It is astonishing that I as a senior citizen had to que up for 1 and a half hour to catch the train. More so the behaviour of your security staff was below the standard. One of the men was using unusual and unruly language, jo kar sakte ho kar lo, kuch nahi hone wala.

On enquiry from customer care regarding complaint book he straight away denied of having one with him.

Isn't it disgusting that this costly transport service is being projected with black face by the misdeeds of some o[censored]r employees. I am attaching herewith a video of the event wherein I had to que up for 1 and a half hour, Which could have been avoided if proper thought at the cost of a nice thought.

We are facing a lot of trouble with just 1 gate being open since last 15 days.

For entry, 70% of the people have to cross the road.
And there not have any option to cross the road, I don't know if left gate is already open, why metro can't open right side gate.

You can visit and check the problem out side.. please look into it and resolve the issue.

Regards
Harshbardhan

There is no manner in staff of cisf at new delhi metro station entry gate scanner machine
He was checking very fastly while entring then i just asked him
Bhai thoda araam se check kro machine ghutne m lag gya
Thatsall
He then replied very rudely and pushed me up by saying chal be nikal yha se
This is the behaviour of your cisf staff
Plz take an strict action against him/
He was sardaar wearing pagdi

Incident time 9:30pm

Entry gate new delhi railway station

On 9th July( 8:13am or 8:15 am ), I went to inderlok metro station
I gave her 200/- for making a new card .

My card got recharged for Rs100 plus 50 security .

But she did not returned Rs 50/-to me .
Kindly check the cctv footage of that area
That she did not pay me anything back .The name of that employ is Rinku Saini .
And return the amount .
If we are trusting DMRC doesn't mean you will take advantage of it .
Kindly look into the matter and return the money.

I travelled from inderlok metro station 7 july at 4:30 pm.
I had recharge my card by google pay but from my account the amount was deducted but it was not reached to the person of yours
Then i payed cash and he said i will get that 200₹ refund. Buttt whennn???
Still not got yetttt??!!!

Respected sir/mam

My name is shailza and i am living in raj nagar extension ghaziabad up.

I am working in bank of baroda situated at parliament street cp.

My nearest metro station is hindon river .
And the problem is that the officials working there ordered to maintain a single queue for gents, ladies and children . And they barricaded after sending 8-10 persons.
Even they put a notice on the entrance that there is not separate queue for ladies.

Due to which the ladies and the children standing there suffer a lot in this hot weather because the number of ladies are less in comparison with gents.

I talked to the officials and they said me to write a written complaint .

Therefore i request to the authorities to kindly look into this matter and solve our problem.

Thanks and regards
shailza

Mai Ramesh Gupta senior citizen aap se anurod karta hu ki mai 9.45 am sai ramesh nagar metro pakri jo ki noida ke hai or usme ladies driver thee jis standing person minimum 3000thousand hai aap batai ke carona hone ka kya fayda hai na hi senior citizon ko seat milti hai sir mai aap se anurod karta hu ki iski or dayan diya jaye agar kush galat.likh diya ho too shama karna. . .[protected].