Delhi Metro Rail Corporation [DMRC] Complaints & Reviews

Hey I’m Abdul Karim
On tuesday 29th June, i was travelling from Sector-34 Noida to Dwarka at around 1:45 PM .
I literally slide my face mask 2 inches for 2-3 seconds to uncover my nose to breath and slide again to nose, suddenly 3 Staff of Delhi Metro started harassing me for challan. named a lady - “Dolly Sharma” and two men “Alok Kumar and Arun Yadav” and they were talking very bad . They snatched my metro card from me and a note of ₹200 and gave me slip details below -
Location : Line 3
Station : Mayur VPH1
Date : 29/06/2021 - 13:44
Ticket : 95300142
Equip ID : 953
Operator : 201859
Reason : Sec-59 Creating nuisane e - Penalty ( Lie )
Place : METRO DMRC
Payment Mode : CASH
Amount : 200 Rs

PS: I’m submitting this complaint very same day so let see how DMRC resolve my problem.
Thanks

Sir

On 21.06.2021 around 11.51.47 pm i have wrongly recharge the metro card no 48977125 of rs.200 from my pytm account no [protected]. kindly reverse the same to my pytm account.'=
order no [protected]

The token seller was so rude, even don't have have the sense how to talk the passenger. Station samayapur badli metro station date 18/06/2021.
Hope complaint should be taken as priority

At janakpuri west, employees are not letting people enter. The que are being formed for a long long time for about 20-25 mins everyday. Not a matter of day or soo, we have to face this problem everyday. Internal movement between the metro station are still on whereas no one is allowed to enter from outside. If this will be a regular problem people will stop coming to janakpuri west instead they'll prefer boarding from other stations. Please resolve this asap as everyone has to go to their specific destinations (mine is office) and this late causes us a lot. I hope you understand.

Hi,
There is no social distance/ no proper information, even they have not good mic to announce. DMRC employees are so rude as they told "aise hi rahega"
In short it's very shameful act at Dwarka Mor Metro station. Please help for all.
Thanks
P. Kumar

At Rajbagh metro station, every day the gates were closing in the morning. Due to that all public were forced to wait outside and after 10 to 15 minutes it will be a crowd with strength of more that 150 people. When the public is asking why it is closed, they are answered it is the order from top level. Kindly find a solution at the earliest, as in this pandemic time Jobs are very precious, as lot of people lost their jobs. Managements are waiting for a reason to minimize the staff. If you are a regular late comer, they will take this as a reason to be fired from the company. Expecting a fast solution for the same.

I m travel through green line from bahadurgarh a huge line we face in morning at duty time this is a harassment through delhi metro same on delhi metro i[censored] want 50 % metro passengers then this is not possible plz stop metro service till u can not be able to increase metro service and run with 100% passenger...public bhut preshan ho rhi h traveling m SBI ofc time p nhi jaa paa rhe nd jo metro stations k bhar line lg rhi h usme konsa social distancing ho rhi h this is all ### through delhi metro sb drame h public ko preshan krne k log 50 minutes tk bhr dhup m line lgaye khege rhete h nd inhe koi frk nhi pdta plz metro ko bnd krdo km se km metro ka lalach to nhi rhega ..upr se green line m metro ki service b km h uska time b bdha rakha h...ekdm ghatiya service by metro staff same on delhi metro...plz increase the metro service nd break this line for entry sare passengers ko entry dijiya shyam ko b to metro full hoke ati h tb corona kahn jata h ye sb bhane h duty persons ko preshan krne k ...plz do the needful...

Near my house DMRC construction is going on and In last 1-2 years in my house so many cracks have generated
Doors have dislocated

Sir,

this is to inform you that I Sandeep Negi on 3rd April i wrongly recharge 200 rs on metro card no.[protected]. transaction-id S2104021704515022385560. Requested you to refund this amount ASAP

A women is seated on restricted seat and was not listening when told not to sit on i.

Hi
As the responsible citizen of India who is residing in delhi want to complain regarding the social distancing not followed in the delhi metro specially in the women's coach

People are sitting on the labeled seats
When we say no that leads to heat up the problem

Please take extra measures to resolve this issue, If need any evidence needed please contact me

Regards
Charu

I know this won't help me but still I m trying to file a complaint against ramesh nagar metro station main contractor or main parking incharge .
I pay monthly 1500/- to 2000/- depending upon there demands but now they are like "bhaiya ji car tabi lagegi jb apse 2400 rs ayenge naa hi 2000rs" contractor said.
Like seriously 2400rs is worth parking there because they drive so rash and they are drunk most of the time.
Whosoever reading this what are the basic charges for car parking ????
Why they are taking so much money??
Why there are no rules and regulation outside the metro??
If we will done some crime inside metro there are strict rules but why not in a parking area??
Why Delhi police is not taking action against this!
I know this is only for fun!
You won't take action againt ramesh nagar metro station car parking staff!!

I gave two notes of 10 to get the token but despite that he refused to take the money and said that this note is not in good condition.Despite my repeated requests, it clearly refused to give the token. I demand action against This employee I am also sending you such talked recordings which you can understand by watching ..All these problems have happened at Ashram Metro station.gate no 03.

At 7:56 am in the morning on 3/3/2021, when i touch the card[protected] on entry gate it showed the balance but did not allow me the entrance. I went to the counter and get it checked. They asked me to try again still it did not allow me the entrance (kindly check cctv if needed). As I was getting late for office, I used my other card. Later in the evening when I asked them to make it function again they are asking me for fine. Why should I pay 2 times for a single metro ride when I did not enter through this card. Kindly settle this issue asap.

As I spoke to the Customer Service Team, I hardly see anyone following the guidelines of maintaining distance in DMRC. I was traveling in the morning from DG to Rohini in women coach Metro No. D1 A21 and complained to Customer service that no one is following the guidelines of restricted seats. (Locate the attached pic)

I already raised the issue to the helpline previously but no one took any action. This is the second time that I have complained for this that DMRC is not checking for the restricted seats, if people are following the DMRC guidelines by not sitting at restricted seats and fine them where required.

After this mail, if no action been taken, I have to mark the mail to required officials and to social media now.

Regards,
Neha Malik

This is to inform you that due to constant delays and intermittent halts in violet line metro, numerous are given warnings at their offices.
Because of the poor service, many o[censored]s have already started leaving our homes an hour before. I don't understand how can we accommodate further delays in our daily schedules.

Kindly take the necessary action for the same has now been continuing for over a month now.

I understand that we need dmrc and not the other way round, but I strongly feel that the authority needs to keep up the ethics and ensure efficiency.

On 21st feb (7:10 pm) I recharged my metro card(200rs) using paytm, Even the payment was sucessfull under order [protected] with reference number 83485245 but while using in avm machine its showing no amount is available for recharge I tried contacting paytm they said the recharge was sucessfull from their side . Please solve this querry as soon as possible.
Name : Diwakar
Contact no. : [protected]

In jahangirpuri metro station the person sitting outside the washroom didn't let me carry sanitary napkin inside. He said that sanitary napkins aren't allowed inside and if you want to change the napkin I have to pay ₹40. I want to know is there really such a rule existing or will there be any strict action taken against this person.

I have recharged my smart card but balance not updated at machine and also at counter. Enclosing transaction details

Contact no- [protected]

I have paid rs 400 on 29.10.2020 and rs 200 on 31.10.2020 from phone pe from IDBI BANK. in wrong METRO CARD NO. 2. I have not visited AVM for charging metro card AS THE CARD NO.2 WAS WRONG ( I have paid without mentioning any card no. ). I have received RS 400 with 2.5% deduction in bank account . After two months still I have not received rs. 200 back in my account. Please arrange for refund as soon as possible. Bank statement for month of OCT 2020, NOV. 2020 and Dec. 2020 are attached for referance.

Applicant

SATISH KUMAR TANDON
MOBILE NO. [protected]