Delhi Police — agent outside new delhi railway station

Address:

411043

Hi.. Have to complaint for fraud and loot happening in delhi under booking of train tickets have to travel to pune from delhi on 31 may.. A agent approced me out side new delhi ticket booking counter. He mentioned that he has connections in side the booking office and can give me confirmed tickets for today's train.. They all operates opposite connaught place delhi from a small travels office which is opposite yes bank atm these bare 2 -3 small shops.. He confirmed that the tickets will be confirmed and took rs 5000 in advance and got 2 tickets of goa hazrat nizamuddin one from nizamudin to gawalior which was confirmed and other one from gawalior to pune which was waiting list he made assurance that this is confirmed tickets as chart was not prepared at the time of train started from nizamudin station i had no option but to accept the tickets and travel on the same as agent has already taken rs 5000, and total 13k for 3 tickets.. On reaching gawalior it was found that the train tickets were never confirmed and we had such at bad time as no other train or seats were available and my child and wife had a very tough time reaching pune without any tickets or seat.. When we called the agent he never picked up the calls and no update or help was provided.. The phone no of agent is [protected] registered in the name of dev sharma as per true caller..

Pls help me with taking action of such agents on wrong commitments and looting common citizen of our country.. This is happening with other travellers as well or poor travellers..
Pls call in case more details are required so that they cannot cheat any other travellers..
Thanks