Delhi Police — theft of the mobile phone

Dear sir/maám
I lost my mobile phone when i boarded the bus from aiims (Metro station gate no.3) around 3.30-3.40 pm. I asked the conductor that my phone went missing and he said that he can't do anything about it. Then there was a policemen in the bus and i told him about the same and he also ignored the matter. I got down the bus at andrews ganj and went to defence colony police station. I asked them that i want to file a fir for my lost phone and after 5-10 minutes of the discussion among themselves they asked me to file an online fir and also said that the area where you lost your phone doesn't come under this police station and we can't do anything. I agree that there are specified areas under all the police stations and they take care of that areas only but we can only approach the one that is nearby us. And we will contact the police station only when we are in problem and when we get such response then where we we will go? I already did an online fir about my lost phone but my only concern is that we should have the right to register our complaints at any police station and they then can coordinate with the concerned station. We as a consumer, when already in a problem get such response, make me think that police can't do anything. I trust our security forces and hope none o[censored]s will get such a response in future.

Thanks