Delhi Transport Corporation [DTC] Complaints & Reviews

DTC Hasanpur Depot (E-Bus)
BUS NO. DL51EV3039
Schedule No. 543/08A
Route 543A

I was gone South Extension to samalkha crossing by bus, but driver of this bus roughly said that I am 1:30 hours late then this bus will not go on the correct correct route, and he also said bus will not go samalkha crossing only go by route rajokri to route of farmhouse across to kapasera police station and deliberately drive. whenever i was said that you should go to your correct route you have never to deliberate drive then he abuses and misbehave with me. Time 6:24 PM Date 03.01.2025

Warms Regards,
Mangat Ram
[protected]

I have applied for a bus pass on 6 november, 2024. But my application has been rejected Bus Pass Application Id[[protected]] has been rejected due to non-submission of Duly filled pass application form attested by authorised signature of the institute, Miscellaneous Administrative Reason.

I paid 150 rupees via Google Pay and after rejection i haven't got the refund for the same.
Date of Application: november 6, 2024
Application Number:[protected]
Duration: 1 months
Amount: 150

Transaction ID:[[protected]]
Paid to: sbiepay.[protected]@sbi (Delhi Transport Corporation)
Paid Via: Google Pay
Payment Date:november 6, 2024
Payment Time:7:51 PM

Kindly look into the matters and try to provide the refund.

Regards

I paid 400 for Online e-bus pass on 30th September for 4 months validity pass.
My application got rejected for unknown reason and no information provided for refund.
I've tried to contact with thier given numbers on website and yet no response
Payment-400
Transaction ID[protected]
Order ID[protected]
Help me get refund ASAP so I could apply it offline my money is stuck.

Today when i am coming from my work i give sign to stop the bus but the bus driver said abused words and not stopped the bus and then i took next bus and go to the next stop and i find that the bus that doesn't stopped is behind me i suddenly exit the bus and enter that bus and i asked the driver why he doesn't stopped the bus he replied by abused words. Bus No. DL 1PD 4646 alloted No. 774B time around 12:35 pm .Please take strict action immediately other wise i will register a F.I.R.

Respected Sir/Ma'am, I wanted to tell you that On 6 th September I applied for e pass through dtc website and I paid 400 rs but next day when I checked the application status it shows that the application has been rejected but the amount that I have paid is not refunded. I registered a complaint on pgms Delhi and on 14 sept I got a respond that my payment will be refunded to that account from which it was deducted but no date was given 10 days passed, no refund came. I want a refund as my application rejected. I request for a refund as soon as possible.

Hi team,

This is regarding complaint against a DTC bus driver bus no. 741 (DL1PD5261- Jonti Village) whose driver is approx 45 to 50 years old.
Buses run from Manglapuri stand (palam delhi) depot at 9:30 in the morning everyday.
The bus driver behaves very rudely with all the passengers and specially to women because girls travel on free tickets and that driver gets very irritated. He always makes excuses that the Ac is not working, bus got damaged, not able to start the engine and after waiting for 2 minutes that all passenger has gone, he leaves from there and does not take the passengers with his excuses.
Even one day he got argued with a pessanger for Ac and fans were off by driver and atlast after so much argument he stopped the bus in between and ask the pessengers to get our as ac and fans are not working.
All pessangers are very disappointed and fed up with him as usual driver has same attitude every day.
Please change the bus driver, there is problem during office hours due to which he is daily late for office and 741 is the only bus which goes directly at 9:30, other buses have long routes.

Today when i am going to my school i waited for 40 minutes but no bus came but after some time a bus came number DW-4 came i give them a gesture to stop but he say something and didt stop . i am noticing this bus since 2 months the bus driver never stops the bus. i requrest you to take actions. THANKYOU

काफी समय से जहांगीर पुरी टर्मिनल पर 181 निजामुद्दीन की सर्विस बहुत खराब हो गई है, 9:50 बजे तक अगर बस मिल गई तो ठीक है वरना 1/1.30 घंटा खड़े रहने पर भी बस नहीं आती है । जहांगीर पुरी टर्मिनल पर पता किया तो उन्होंने कहा 181 का रूट लंबा है जिसकी वजह से बस ड्राइवर वहा नहीं जाते है, वह छोटे रूट की ड्यूटी लेते है । जबकि 142, 159, 259, 237, 861 & 891 की बस सर्विस हर 1/2 मिनट होती हैं । आपसे निवेदन है की 181 की सर्विस को बेहतर किया जाए जिसे सवारियों को अपने कार्यालय और फैक्ट्रियों पर सही समय से पहुंचे । धन्यवाद

I had applied for E-Bus pass on 23 May, 2024 and make a payment of 200 Rupees for 2 months but did’t get any info about my application on Sms or Gmail. I checked my Application Status again and again from 8 days I only Got “ Application Received. Payment is under clearing “ Please look into the matter I urgently need the pass and I request you if there is any issue then please arrange a Refund As soon as possible.
Application No –[protected]
Name – Arjun Singh
Apply Date – 23 May, 2024

Today I was traveling from rajendra place to Karol Bagh I am extremely hurt and distrust by the behaviour of three dtc ticket checker"goons"
I was at rajendra place bus stop and took the bus 721 which was routed towards Karol bagh. Thereafter when I get into the bus the three ticket goons behind me they also pick the same bus and right away ask me for the ticket and I was about to buy ticket ... I just enter the bus and right away these goons come to me and took 200 rupees which was not legit ethically as I and these three ticket checker get into same bus at the same time at the same place how can they ask me for the ticket right away didn't even give me a moment to buy ticket online/offline and I was shocked and extremely distrub by this incident I keep saying to them please you can check the CCTV of the bus when I took the bus but they didn't hear me even once they say you took the bus from previous stop.I tell them many times you can't fined me like this then I took my phone and clicked photo of them.It happens here oftentimes it shows that how @DTC provide service to people their staff even can't maintain ethics and moral. They aren't here to provide service to people.They are here to keep the goons safe.All i know incident time it was around 8:35 to 8:50 and I have their picture which I m uploading under this section, it doesn't mean I can't pay the fine if it's legit we do though I didn't make any mistake how could someone charge me up without any grounds and charging me unreasonable.This is threat to law and public service too. Plz address this complain
From
Sehaj basu
Contact number:-[protected]
Gmail:- [protected]@gmail.com

माननीय मुख्यमंत्री जी

इस पत्र के द्वारा में आपका ध्यान
श्रीनिवासपुरी डिपो में हो रही अनियमितताओं व कर्मचारियों के मानसिक, शारीरिक
शोषण एवम माननीय सुप्रीम कोर्ट के आदेश के उल्लंघन की तरफ दिलाना चाहता हूं।

माननीय सर्वोच्च न्यायालय के आदेश अनुसार कोई भी संगठन किसी भी कर्मचारी चाहे वह
गवर्नमेंट सेक्टर से हो या फिर प्राइवेट सेक्टर से 8 घंटे से अधिक की ड्यूटी नहीं
करवा सकता परंतु श्रीनिवासपुरी डिपो में माननीय सर्वोच्च न्यायालय के आदेश का
उल्लंघन करके कुछ ड्यूटी 13 से 14 घंटे की बनाई गई है जिससे
कर्मचारियों का मानसिक व शारीरिक शोषण हो रहा है अगर कोई कर्मचारी 13 से 14 घंटे
काम करने के लिए मना करता है तो सुबह की पारी के DO श्री अनील कुमार उसकी
रिपोर्ट बनाकर उसे नौकरी से निकलवाने की धमकी देते हैं। उसे सुबह से शाम शाम से
सुबह ड्यूटी बदल कर उल्टी-सीधी ड्यूटी लगा कर परेशान करके उत्पीड़न किया जाता हैं।

आवश्यकता पड़ने पर जब कभी कोई कर्मचारी शॉर्ट लीव लेकर आता है तो शेड्यूल सेक्शन
इंचार्ज मिस्टर रजनीश उस कर्मचारी पर दबाव बनाकर रिजाइन देने के लिए बोलते हैं
उसको कहते हैं कि तेरे बस की नौकरी करनी नहीं है तो घर चला जा रिजाइन दे दे।

महोदय जी जब कोई कर्मचारी शॉट लीव
लेकर आता है तो शेड्यूल इंचार्ज मिस्टर रजनीश कुमार वह जावेद खान उसके साथ गाली गलोच करके उसकी जूठी रिपोर्ट बनाकर उसे कर्मचारी से पेसो की मांग करके उसकी रिपोर्ट खत्म करवाने को बोलते है।
महोदय जी नीचे कुछ ड्युटियों की जानकारी दी गई है जो की 22/04/2024 से 13 से 14 घंटे की बनाई गई है।
1. 8A-4, 2. BP-17, 3. BP-18, 4. BP-19, 5. BP-20, 6. BP-21, 7. BP-22, 8. BP-23, 9. OMS-1, 10. OMS-2, 11. OMS-3, 12. 427-3 13. 764-10, 14. 764-16, 15. 764-20 16. 794-1, 17. 794-3, 18. 966-21, 19. 966-22, 20. 966-24

जिसके कारण शाम की पारी के कर्मचारी जो इन ड्युटियों पर बुक किए गए थे उन कर्मचारियों की ड्यूटी लगातार हेल्डअप करके उनके स्पेयर किया जा रहा है।

महोदय जी कृपया संज्ञान लेकर उचित जांच कर उचित कार्रवाई करके एक्शन ले

आपकी अति कृपया होगी

Kindly please attached the file and take action about this matter as soon as possible

Regard
Amit kumar
T no 99886
M.[protected]
Contact conductor

Sir/ Madam
I'd applied for the concessional E-Pass 8 days earlier with application number[protected] for Two months service but my application got rejected because of some additional requirements in the application form. I'd paid the amount through UPI transaction and now it's so disappointing you've taken no action regarding this issue.

These are the details required:
New Bus Pass Application No:[protected]
Phone No: [protected]
Date of Applied Pass- 2nd May, 2024
Pass Amount (in Rs.)- Rs.200
Transaction Details- Paid through UPI ( PhonePe UPI)
Name of Applicant entered while applying pass- Saiyed Najibullah
Pass Validity requested- 2 months

There is a Conductor named RAHUL SINGH, CID: 8817 in DTC Cluster Bus Service. During his duty hours, he made contact with a young girl and made her fall in love with him and promises to marry her. However, he is already married and has a child in his home town. All his peer conductors and drivers supported him not to disclose his marital status with the girl, including a previous conductor MOHD. NAFIS, who is now a driver. He does everything with that girl from borrowing heavy amount money to physical abuse. Also, he keeps on changing one girl to another when his truth is known. He and his peers are tarnishing the reputation of DTC. He should be seriously warned not to repeat it again.

1000 rupees paid on 18th April 2024 at 8:01 pm. The e-pass should have been generated on April 20 but the e-pass has not been generated yet.

Application Status - Application Received. Payment is under clearing.

Please find the attached snapshot for your reference

Respected sir/mam

My application no[protected]

I have applied for DTC bus pass service.but it's not getting approval yet. this is problem with everytime either it's get delayed or rejected without giving any proper reason.

I am a student not able to spend so much on transportation but everytime it's created problem and unnecessary tension

You are highly requested to kindly approve my bus pass
Nitish

Lost (stolen) my purse in bus route No 971 between Gokulpuri to Loni road flats. at around 15:50hrs today 04 Apr 2024

If submitted by someone
May kindly be returned to
me
Ram Veer Rana
[protected]

I apply for dtc concessional bus pass online for 5 months but I don't know what reason they reject my bus pass and not refund my money 500 rupees only

Sir/mam,
It's Laxmi Nagar where I'm residing. This morning, I took Bus No. DL 1PC 7290 from Laxmi Nagar to Barakhamba. Regarding a bus ticket I had, a DTC bus conductor mistreated me. I took the ticket online. The conductor asked me to show me your ticket and I showed them my ticket. then he yelled at me and said come here and show me I can't see then I replied I can't go there, you come and check. Hearing this he got angry and started threatening me by stopping the bus.

Sir/ Madam
I'd applied for the concessional E-Pass 8 days earlier with application number[protected] for three months service but my application got rejected because of some additional requirements in the application form. I'd paid the amount through UPI transaction and now it's so disappointing you've taken no action regarding this issue.

These are the details required:
New Bus Pass Application No:[protected]
Phone No: [protected]
Date of Applied Pass- 20th March, 2024
Pass Amount (in Rs.)- Rs.300
Transaction Details- Paid through UPI ( Google Pay)
Name of Applicant entered while applying pass- Saiyed Najibullah
Pass Validity requested- 3 months from 1st of April to 30th of June