Delhi Transport Corporation [DTC] — subject: request for refund of 200 penalty due to app error on one delhi app

Address: Najafgarh

Dear Sir/Madam,

I am writing to bring to your attention an issue I faced while travelling on a DTC bus on[protected]

I boarded a bus from Jhatikra More to Bijwasan and purchased a ticket through the One Delhi app. The payment was successfully completed, and I received confirmation of the transaction. However, when my ticket was checked at Bijwasan, it showed as invalid due to a technical issue in the app.

Despite showing the payment status and proof of purchase to the ticket checker, and I was forced to pay a penalty of ₹200. As I was getting late for office and had no choice, I paid the amount on the spot.

This situation was very inconvenient and unfair, especially since the mistake occurred due to a failure in the One Delhi app and not on my part. I am requesting a refund of the ₹200 penalty that I was wrongly charged.

Details:

Date of Travel:[protected]

Route: Jhatikra More to Bijwasan

App Used: One Delhi

Payment Method: UPI

Transaction ID for Buying Ticket :[protected]
Transaction ID of Penalty Paid of ₹200:[protected]

Penalty Paid: ₹200

Bus Number / Route Number: 2851 Route 790

I hope you will look into this matter and arrange for the refund at the earliest.

Thank you for your support.

Sincerely,
Mukesh Rawat