DEN Networks Complaints & Reviews

Address: Goush Nagar po: Makhdumpur B. S. City Jharkhand, 827010

Website: Www.dennetworks.in

My den vc no: is[protected]. I am unable to view subscribed channels since 1st of april. The star india pack (₹49) which i had subscribed is showing unsubscribed.
Cable operator doesn't pay heed to my complaints.
I had already paid him the money for the pack but i am not able to view my subscribed channels.
Please take appropriate action and resolve my issue as soon as possible.

DEN Networks customer support has been notified about the posted complaint.

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K

king1002@

from Tikaitnagar, Uttar Pradesh

Apr 10, 2019

Its more than one month i had applied new pack with advanced payment but i have not received yet. i had visited service provider office thrice but no response from last 5 day technical problem is showing in my tv . i called for the solution and visited office also but my problem was not solved

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Address: CHAKAN, Pune, Maharashtra, 410501

I am regular paid Cable charges to my local cable network, now they are saying ur not paid for 3 months i.e. Dec, Jan & Feb unfortunately I miss Jan months Receipt, Other I shown them after that they immediately update that but still they saying ur not paid jan months bill.

ITS RIDICULOUS, I strongly recommend that nobody use DEN network in our area other area I can't say any thing

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Address: 44, P Road, Kashipur Dasnagar, Howrah, West Bengal, 711105

Last 2 day den cable stopped my freechannel service (basic Pack: 130 + GST)
Which directly effect freedom of choice which select by TRAI,
I will call Customer care Services next two day they can't solve it therefore they denied to take compliments.
My DEN Cable Details
Smart Card No:[protected]
Den Serial No: [protected]
NDS No: [protected]

DEN Networks customer support has been notified about the posted complaint.

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S

sukki godara

from Mumbai, Maharashtra

Apr 3, 2019

My vc no is [protected] . Den calbe oprator deny selete channels .. & he said u can selete only packs . Last month i selete channels .. & few channels are not spported . & i pay allready this channels .. Service are very poor . Cable oprator said u leave den network . So pls help me . My contact no is [protected]

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sukki godara's reply, Mar 27, 2019

Pls provide best solutions

N

Neha Mallick

Apr 16, 2019

After the new subscription of tv channels . I am geting just the paid channel but am nt getting the free channels. Facing this problem from the subscription day . My service provider is always giving different different excuse for this issue . Kindly look in to matter . As we r not able to watch the channels after paying the amount .

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Address: Udupi, Karnataka, 576107

I am having den connection signal box. The audio and vedio signals are very bad and i have complained this to the local cable service centre. Today he has barred all the incoming calls. I am very much frustrated by his attitude. Please attend this complaint immediately. Otherwise i may be forced to move to the consumer forum seeking relief. My set box no is [protected]. Parkala. Udupi

DEN Networks customer support has been notified about the posted complaint.

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Address: Three Star Cable, Gulab Park, Mumbra, Thane, Maharashtra, 400612

Three star cable providing den networks service is not implementing trai rule of selected channels/packages by consumer even after submission of form with selected channels. It is overcharging now rs 400 instead of rs 350 previous monthly payment. Also, not showing channels as per selection. Contacted den customer care but they are saying your smart card is not active in system. Please ask operator to submit caf/paf form. How come we are viewing channels if smart card is not active.

Kindly look into it.

Thanks.

DEN Networks customer support has been notified about the posted complaint.

Jun 15, 2019

Updated by abdulhamid9735 This issue is still not solved.

Below are details of selected channels and rates including GST.

Three star cable providing den networks service is not implementing trai rule of selected channels/packages by consumer even after submission of form with selected channels. It is overcharging now rs 400 instead of rs 350 previous monthly payment. Also, not showing channels as per selection. Contacted den customer care but they are saying your smart card is not active in system. Please ask operator to submit caf/paf form. How come we are viewing channels if smart card is not active.
I have submitted the packages of channels i want to see and the DEN service provider refuses to give me those channels in the rates as per TRAI regulations. He is asking for much higher money than those calculated as per TRAI.
Details of my selected channels and rates including GST mentioned below.

Network Capacity Fee:-
153.40

Broadcaster Packs:-
Star Marathi Base Pack Rs 57.82
Sony Platinum Pack Rs 81.42

Paid Channels :-
&TV Rs 14.16
AAJ TAK Rs 0.88
COLORS Rs 22.42
Discovery Channel Rs 4.72
Discovery Kids Rs 3.54
Disney Junior Rs 4.72
DSPORT Rs 4.72
Nick Rs 7.08
Nick Junior Rs 1.18
Sonic Rs 2.36
National Geographic Channel Rs 2.36
NDTV India Rs 1.18
News18 India Rs 0.118

Free Channels:-
ABP News
DEN Cinema
DEN Movies
DEN Prime
DEN Spiritual
India News
INDIA TV
Local Channel 9
Local Channel 10
Local Channel 12

Total Fees :- 362.078

Cable Operator still charging 400 and not providing channels selected.
Other Grievance 1299799 has been closed without any resolution.

Please action on this.

Thanks,
Abdul

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A

Agarwal_navnee1

from Shahjahanpur, Uttar Pradesh

Apr 10, 2019

I have submitted the packages of channels i want to see and the DEN service provider refuses to give me those channels in the rates as per TRAI regulations. He is asking for much higher money than those calculated as per TRAI calculator

Location- Jhansi// Nai Basti
Service provider- DEN Network// R.K Cable TV
Ph No- [protected]

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Address: Pulimkunnel house , K.S. Puram , Kaduthuruthy, 686604

Cable operator not approving the request to change package of channel saying the procedures are too complex. As per their procedure a customer has to type down all the channels (Including 100 fta) in micorsoft excel in a specific format without spelling mistake to their mail id and has to wait for approval. How ridiculous!!!
Already in january they have asked us to write down all the channels needed and submit to them and we followed. Then without our consent cable operator chose a package. Now cable operator is stating many procedures to shift from their package to a package of my choice.
My vac[protected]

Cable provider : moon tv, kaduthuruthy (True mission) 686604

DEN Networks customer support has been notified about the posted complaint.

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R

Ramchander Rohilla

from Dharmsala, Himachal Pradesh

Apr 4, 2019

Hi My name is Ramchander. I have den cable connection for the past 8 months. Now I have been transferred to another city. Therefore I wanted to return the set top box. But the service provider denied to return saying that there is not such rules to return. I live at Panipat, sector 13-17. Please help me.

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Address: Ghaziabad, Uttar Pradesh, 201002

Dear sir/madam,
I anjanivir solanki chiranjeev vihar ghaziabad.

I have selected packages online two three time through https://www.mydenonline.in/MyPlan/AddmoreServices.
But my selection not activated. As per the new rule of trai, consumer have right to select which channel we can view.
But cable operator is forcing us to select at least one of the pack which contains 100 free channels by default. They are not allowing us to select individual free to air channels, which leads to increase in total cost. Please clear why this happen.
And secondly my current bill on https://www.mydenonline.in reflecting rs 265/- but cable demanding rs. 300/-.
Even not providing bill.

Regards
Anjanivir solanki

DEN Networks customer support has been notified about the posted complaint.

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H

Harjeet Singh Jaura

from Noida, Uttar Pradesh

Mar 28, 2019

Hi,
My cable operator Syscab Network Pvt. Ltd., a DEN Network provider unsubscribed Both NDTV news channels without our consent. Although, We have selected NDTV Channels in our selected channel list. They did this many times before also.

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Address: Gali no.18, Pratap Nagar, Delhi - 110007, New Delhi, Delhi, 110007

The chaudhary cable network services, who is based its office at pratap nagar, delhi-110007, do not give proper service of cable broadcasting for den cables. Today, on 24th march, 2019 the service got interrupted consecutively for more than 6 hours. During interruption i called many times for asking about rectification and they did not gave satisfactory reply. Again picture/signal got interrupted at 9.30 pm and nobody is picking call at their office.

This type of bad service create so much aggression among my family and might be among other customers too.

It is, therefore, requested to kindly take strict step/action against chaudhary cable network who are broadcasting for den cables. The name of den cables also getting defaming by this type of act of your franchise..

Thanks,
Anil kumar,
14/9, kishanganj railway colony,
Delhi - 110007
Mob - [protected]

DEN Networks customer support has been notified about the posted complaint.

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P

Prasad Vaity

Mar 28, 2019

Our DEN cable provider is asking us to subscribe to rs 400 plan, without giving us any choice of the Channels to pick from as per TRAI order. When we asked for any explanation for the same, they gave some lame excuses. We stay in Trombay Koliwada, where 60 % public is nt well educated.They are unable to Argue wid the DEN company. kindly Help us

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J

Jsdu

from New Delhi, Delhi

Mar 28, 2019

I am choice the package but l am not watching and your customers CARE excitement not response the cells

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J

Jsdu

from New Delhi, Delhi

Mar 28, 2019

I am choice the package but l am not watching and your customers CARE excitement not response the cells

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Address: Ahmednagar, Maharashtra

My cable network recharge rs 260 and one day show the selected channel and 2nd day no one channel view. This complaint to register my operator he told he solve this problem one day but still not solve this problem and his mobile switched off 2 days.
Cable operator :kiran cable (Anil korde)
Mob number: [protected]
Address.: rahuri, dist: ahmednagar

DEN Networks customer support has been notified about the posted complaint.

Mar 30, 2019

Updated by Nilesh Thorat Patil DEN Cable network and operator is fraud... Customer ko ullu banate hai.

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P

prams15

from Mumbai, Maharashtra

Mar 27, 2019

Not able to select online channels as per TRAI

i want to fill in online forms

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J

Jsdu

from New Delhi, Delhi

Mar 28, 2019

I am choice the package but l am not watching and your customers CARE excitement not response the cells

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Jsdu's reply, Mar 17, 2019

my complete is13 march den network is not response

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Address: Thane, Maharashtra, 421301

Dear sir/madam,

I am subscriber of den cable tv for last 5 years. My smart card no :[protected].
As our cable operator discontinue to collect money from us and shifted his office far away from our home and not picking our phone, it is not possible to visit his office. I decided to register me on den network website for online recharge.

After entering all details correctly it gives error that card doesn't exist, though i am subscriber for last 5 years. Screen shot attached for your reference.

I contact your customer care on :[protected] which is always busy.
Then i contact customer care :[protected] after waiting long time they told me that they does't have any information with them. They gave me telephone no :[protected].

When we contacted on[protected] it says to sms on [protected].

When we try to complaint on website of dennetwork.com it doesn't populate city and when we submit complaint it gives please enter city.

Tel no :[protected] /52 doen't work

Thanks & regards

Mahesh r tamboli

DEN Networks customer support has been notified about the posted complaint.

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M

manish9911710

from Delhi, Delhi

Mar 27, 2019

With reference to above mentioned subject i would like to draw your attention that even after subscription of the channel (&tv and zee news) they are not being provided by LCO i.e (simsej networking LCODL1767, shahdara)
Kindly look into matter .
Smartcard no.[protected]

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S

silvikhurana

Mar 27, 2019

I have paid security money (refundable) amount to Den for two set up box. now i want to shift to different city. so i want my security money back but they refused to pay back my money. Dnt ever trust such local cable brands.

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G

Gs Gs Gs

Jun 16, 2020

fed up with Den networks every time it says card doesn't exists

cant visit local gaon wala goondas cable operator every time to recharge

kindly provide online recharge facility without any interruptions

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Address: Lal quarter, Ghaziabad, Uttar Pradesh, 201001

I am consecutively making payment of my den cable package to LCO till date my request channels are not updated, already made no of calls, lots of mental harassment.
Plz guide where I should go and what to do.
I am making complaints from almost 2 months and visited no of times to get it resolved.
...
I fed off by complaining now I request you plz consider my complaints.
Or suggest me what is the best possible solution for this.

DEN Networks customer support has been notified about the posted complaint.

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Address: 400701

I have Den Cable for TV inGHANSOLI - 400701. As per the new rule of TRAI, consumer have right to select which channel we can view.
But Cable operator is forcing us to select at least one of the pack which contains 100 free channels by default. They are not allowing us to select individual free to air channels, which leads to increase in total cost.

I have selected channels Free/Paid on DEN site it is showing total cost 240 Rs, But at my cable operator office they are asking around 450 Rs for the same channel list as they have added default DSN BST PACK (153 Rs + 50 Service Charge) forcefully.

Also trying to contact DEN support but Calls getting disconnected & Website is crashing while submitting the complaint.

Need Help. We are ready to pay for channels which we select but not for the one forced by cable operators to us.

DEN Networks customer support has been notified about the posted complaint.

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Address: Satyawan Chowk, Dombivli (West), Thane, Maharashtra, 421202

I have den cable for tv in dombivli - 421202. As per the new rule of trai, consumer have right to select which channel we can view. But cable operator is forcing us to select at least one of the pack which contains 100 free channels by default. They are not allowing us to select individual free to air channels increasing total cost.

Need help. We are ready to pay for channels which we select but not for the one forced by cable operators to us.

DEN Networks customer support has been notified about the posted complaint.

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Address: 396, SFS, Ashok Vihar Phase 4, New Delhi, Delhi, 110052

This is to bring to your kind notice that my client smt. Prabha devi reported me that your field staff visited at our residence rzh-195, gali no.7, raj nagar part ii, palam colony on 19.09.2018 for providing plastic covers over the meters.in spite of doing of this limited job, may be alloted by your department, they shifted the meters at the place which is easily approachable to the childs and hazardous to all family members also though sufficient space is there. My client have also complained to customer care in this regard and your field supervisor also visited at their residence on 21.09.2018. He instructed to the staff to shift them at appropriate place as suggested by house owner but afterwards they did not turn-up to do the needful work in the public interest.
Hoping an early and immediate action in this regard and you will also understand the urgency of work, therefore you are requested to depute some suitable staff to put the meters at suitable place and rectify the problem to avoid any unwanted incident on time, failing which your department will be sole responsible for such lapses. I have intimated to head of customer service on 27.09.2018 but nothing has been don so far, kindly avoid unnecessary litigation in this matter.

DEN Networks customer support has been notified about the posted complaint.

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S

sandeepjunction

from Delhi, Delhi

Mar 20, 2019

Dear Team,
My DEN cable operator / Local operator is not attending my calls and not supportive enough to collect the set top box and pay me the refund of security deposit.
I have paid Rs. 2000 as security deposit and now have disconnected the cable for poor responses.

S/N FCBBPKMXW

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Address: Ghaziabad, Uttar Pradesh, 201014

Dear sir/madam,
My understanding - for 100 channels i need to pay ra 130+tax. 25 channels are mandatory and i can choose 75 channels (Fta or pay channels of my choice). For every 25 additional channels i have to pay rs 20 + tax.
Den has denied this, i had sent multiple e-mails to den and also wrote to nodal officers.
Even if i choose 1 pay channel (Any one sony, colour etc) - they are making that on top of 100 channels. They are not counting any pay channel in initial 100 channel list.
They are openly making mockery of trai guidelines and looting public. Request you to please have a look.

DEN Networks customer support has been notified about the posted complaint.

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D

dr s s chauhan

Mar 14, 2019

Why during live telecast of India Australia match, the screen of DD Sports channels kept blank.Means except match time DD Sports channel continuously operates.
Dr S S Chauhan
[protected]

DEN Networks Complaints & Reviews

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DEN Networks reviews & complaints page 13

subscribed star india pack (49) but still not showing since 3 days

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worst service

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den cable stop my free channel without any notice

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very weak and very bad audio and video signals.

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den networks cable overcharging

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cable channel subscription method

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regarding channel selection

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frequently interruption in supply of program/channels.

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not working cable 5 days

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not able to register online on website not able to complaint on website

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on regular monthly den package payment for 2 months till date not resolved

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not following trai rules for channel selection

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not following trai new rule of consumers channel selection right

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no cable connection

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non compliance of trai order

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mentally harassment and swindle by cable operator

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channels

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channel selected

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cable operator

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den is charging against trai norms

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