DEN Networks Complaints & Reviews

I had a very unusual and negative experience few days ago due to den networks.Initial 3 months plan finished and i tried to recharge online for a month the 15 gb per month plan. When i logged into the den website, i had written my username and password. The guys who came to install den internet connection had given me my username but not my password. Then i clicked forgot password and entered my email id which was termed invalid. Then i called up customer care and a boy named vikas picked up the call. I explained him the problem. Here is the part which got me really angry and irritated. I asked the boy whether i will have to reset the password or he will send me reset password. He said i will have to reset the password. Then he said he sent me the reset password by mail. I requested him to hold the line for some time till i get that email. He accepted and i did not get an email for 5 minutes. Asked my spell my email id and the spelling of my email id was wrong. Then i told him the spelling of email id and told him to hold the line till i get the mail but again the same, the mail did not come, then i told him another email id and still the mail did not come. Then he said that the mail may come after some time. Apart from all this, he was speaking in an overconfident tone and was giggling lightly while talking like a typical cattle class indian boy and was talking like i have no respect and my business will not affect his salary and commission. He spoke wrong stuff and despite of doing drama in an oversmart stylish tone, he was trying to justify that he was right and after four days i have not received any mail on both my email ids and only received a password reset by him not a link using which i would reset my password as he said to me and that also on my registered mobile number which was correctly registered from the very beginning. Apart from all this i had pressed number 1 for english still i got a hindi speaking oversmart indian boy on the line and the guys who collected the initial payment for installing the connection took all my details but wrote someone elses email id which they did deliberately i think and they registered my email id with incorrect spelling. The substandard staff, disconnected sales, customer care, etc. Teams, enethical and oversmart boys who talk like heroes on the phone with decent, simple, english speaking foreign educated guys like me, your substandard manpower service got me frustrated a few days ago and i thought of reporting this experience to you so that in future gentleman like me do not have to waste their precious time, energy and other resources due to pathetic mistakes including confident drama despite of saying false stuff on phone commited by den staff.

Dear sir/madam,
1. I am a den cables customer for more than two years. I was staying at sector 9, dwarka and have shifted to baird place, delhi cantt in mar 2016.

2. During our stay at dwarka, den cable service was being provided by choudhary cables located at sector 7, dwarka and after shifting, we applied to den cables, arjun vihar to provide us their services.

3. I would like to bring to your kind...

For the past four months ndtv (Englsh news channel) and times now channel (No 368 and366 have been shut down for no reason. No response from den networks. Arrogance is alarming. Consumer is deprived of facilities for which he has paid. Den is habitual in terminating transmission. They have always some disputes with channel partners. Pl set the bizarre situation under control or suspend their licence.

U have wrongly and without any just cause, have suspended telecast of chan 366, 368, 244, 239, 238, 238 and many others. Ur kanpur office is not respondening, but passing the buck. You have consistently been in the habit of cheating subscribers. U r in habit of quarrel with channel partners, but consumer shouldnot suffer and dispute could have been resolved in no time or leave my country immediately or else iwill be forced to write to i&b minsitry. Given two days to restore services for which consumers have paid money. And refund excess collection for services not offerred in past four months.

DEN Boom Band Internet service is pathetic. I regret that i chose DEN Internet Services. These guys are really unprofessionals and no is having ownership. It's been more than a week that my internet is not working in the second month of their service. No body is is responding properly and even their engineers are useless to fix the issues. I would never recommend anyone to go with DEN Internet as they are just horrible in providing services.

It was recharged on 11.06.2016.
I am shocked to know that my connection consumed 12gb within 3 days as my past consumption mostly ranges between 20 gb a month.
The representative on phone refused to accept complaint and disconnected my phone at about 12.30-12.45 p.m, dated 14.6.16.
it is not at all possible to consume data at this scale as for 5 hours the connection was not working during this period.
The network is usually being used for 7-8 hours a day only.
I am sure that this scale consumption is not possible and there is some malfunctioning/manipulation.
Please look into this matter and inform back.
Thanks.

Dear Sir,

I am using Den Set up box. From last one month Star Sports 1 is not working. Last time also its coming same problem. But after 15 days its coming same problem. Please kindly solve this problem. As soon as possible. Let me know when i get solved the problem. Cable operator solved the problem but again and again its coming same problem. Please solve the problem.

Mob : [protected]

Our Card Id is :[protected]

Please make toonami channel available on den network in kerala...
Toonami is the most awaiting kids channel for all people in india i have called your customer care and complained about it but still no response. Its a shame on den network. So please make toonami on den in kerala

We know that toonami is available on den network in mumbai, maharashtra etc but still not available in kerala

I have got installed 1 set top boxes `den digital` from my cable operator of pallavpuram sun city colony (Ph-[protected]), at my house no 49 sun city roorkee road meerut-250001 about few year back as he promised will provide us best service in future and he will be responsible for replacing the same free of charge in case they do not work properly.


Now, my set top box is not working properly for the last about 2 week,...

Sir,
My cable windup from 23 days and i told to local cable opertor about the problem but he didnot resolve that problem till now. I called my times with phone but always said I will sought the problem. My cable operator number is [protected]. I also complaint on den cable toll free number but not satisfactory replied they also could not solve the problem. Please give me some solution. If you provide me any manger, General manager mobile number of den cable network company plz give. I'll talk in this matter.
Manoj kumar
arjun nagar Agra-282001
[protected]

To whomsoever it may concern,
My name is prashant kale and i am a resident of kamothe, navi mumbai

I had taken den digital cable connection with an hd digital set top box in the month of february 2016 (Smart card no[protected]. It itself took me more than 20 days to get a connection. I have been using this connection for the past 3 months but problem started when i lost connection to all of my hd channels on 20th may, to this i tried contacting the local cable operator (Mr uttam kale -[protected]) his phone has been dead since 20th may, after 31st may i lost all my normal channels,, to this i tried contacting the customer service team and they registered a complaint (Complaint no 3643185) and they told me that they will call me within 24 hours and i never received a call.
It is my urge to you people to please get back to us with a solution as this matter is a bit serious as majority of the users in my vicinity are facing the same problem.

I'm mayank singh of shipra suncity. I was using spectranet internet services from last 2 yrs. The plan was 2mbps unlimited quarterly rs2740
But the den sales representative informed me that they are also providing a speed of 5mbps unlimited in rs 2580.
I switched to it but now i came to know that after 30gb the speed is 512kbps.
Now i'm trying to cancel the connection and asking them to refund the money as i've paid for 3 months but they are also not refunding the amount. I asked them to deduct the money for 15 days and refund the rest but still they are not doing it.
Kindly let me know what can be done?
My user name is m_120212 & e-mail id is [protected]@gmail.com.
I'm trying to contact them but every time they are saying the account is not been updated in the records.
Kindly help as feeling helpless against a company.

Hi sir/mam,
I am having internet connection od den boom band but really bad experience with poor customer care service.. I am from north west delhi tri nagar ganesh pura.. There is marketing executive guy.. Vaibhav jain: [protected].. Doing false commitments to all of 500 rental plan of first 3 months for 10mbps speed with 30 gb plan and now not picking his call now. I am going to registered complaint against him and denboomband as well. Don't wanna give a single star for rating.. And don't want to continue with this connection.

Even now they are not picking call and connection is disconnected from last four days.. No response getting..

Four days..
Feeling bad.
Poor services.
[protected]

Dear Sir/ Madam,

We have Den boom band wifi connection user ID is SO-109092 and last two months we are facing lots of problem like no network and all kindly suggest me the process of discontinue. we are not happy with the same and we have already called in customer care center but there is no response to any complaint.

Regards,

Sonia Arora
M: [protected]

My User id is A_913530.

Kindly advice, where do we stand on the complaint raised for my payment made on 07/05/2016 which as per the on-line summary it is reflecting in my account on 12/05/2016.
Inline image 1


I have not yet received the credit of the payment in my account and was asked to make another payment to continue with the service.

I was not expecting such kind of service from DEN and was a big time harassment for me as a customer.

Kindly help to get the amount credited back to my account at the earliest, as this has been more tham 15 days and i have not heard back from anyone, can some one getback to me ?

--
Amresh kumar

Hi team,

My complain is for den service provider. Everytime i get the message that "your set-top box is not receiving a signal". Every time i need to call den cable and after many calls they donot send anyone. Many times they donot pick the call and even if they will pick the call they simply reply that some issue is going on in your area.
Last month the cable didnt work for 15 days, i was calling them contimously but they were not entertaining. Cable worked for 15 days out of whole month and i had to pay for complete month.
Still my cable is not working, i usually get time on weekends to watch tv and when i turn on tv i get message your setup box is unable to receive a signal.

Please suggest
My no is [protected]

Regards
Kundan

I have Complaint my issue regarding the service of company continuously but neither my issue sought out nor any representative visit at home. they call me for payment on time but not respond of any complaint. why I pay service tax to them when I don't receive any services I am paying for no service Every month this I mail Them regarding my Issue. It is the worst service provider

As the den boomband offers me to pay for 3 months and give me a 2 months subscription for free they had not able to stand their promise as they send me mails and also told me on phone calls. as i complaint about this the said they will solve it in 24 hours but they did not do as they said . i am not very much satisfy from their fake offers.i am still waiting for their response but not able to hear anything from them. kindly do something about this issue

My name is shubham soni and i have booked den broadband after making many calls to den executive he said ok we will install broadband in your home and also they charged Rs 1400 in cash and after 5 days of continuously calling their executive they finally said that we do not provide services to your area i said ok refund my money on this their manager Mr.vimal told me to wait and stay in touch with the executive and also their is no.response or any serious assurance from the company it is only the consumer who is fool and has to call i want my hard earned money back the executive's name is Mr.Nishant [protected] is his no. The Den is a big fraud company why they take money advance and after taking money they harass customers.

I facing a big problem of den broadband services. It doesn't work properly already i have complained but there is no response from den networks even i have called so many times but they didn't receive my calls. So please seen my problem and take proper action regarding den networks so in future no other customer suffer this kind of problem. Thank you