DEN Networks Complaints & Reviews

I have faced the connection fail issue at the date of my bill payment, I have never skipped any payment till date and they have collected the amount by door step every morning month. The guy in the local network office have some app which automatically put the connection on block at the bill date. I am working in niyt shift, connection goes fail when clock tick 12 am and my bill date comes up and my connection get blocked, I cannot work after that, I called the person in the office, no one picked the phone, I know it late still my work is more important to me, I keep calling one person took phone and speak very bad even I don't say a hello ... .. I had a worst servise, and this is not the first time . I will be discontinuing den broadband and cable soon, will express my bad experience to others too if I get wrong misbehavior once more ...

As I recharge my Den internet service, it is not working properly, not giving the perfect speed and sometimes the internet is well and sometime not. Most of the time it is not properly working. It is not the value for money.

Need my money back, I got 6 months recharge however the service was pathetic that I have to suffer every day at work. I am working from home and was taking leave die to this.. I tried to call customer service but was never assisted, neither provided any complaint number. Sent email but no response.. LACK OF PROFESSIONALISM was there. So I changed to Airtel .. dh21216268 is my id I need my refund for the months I haven't used due to ir poor service..

This is to update you that i have got Den connection installed at my home on 2nd Jan'2021. Before the connection was installed the sales guy (Mr K.P. Singh - (Den Sales) had confirmed that i will be getting a constant speed of 20Mbps on my connection and used call me every second day for getting the connection installed.

Post installation the issue of low signal strength started from the very next day. I called up the sales guy (K.P. Singh) and he gave me the icell number of the technical person who cofirmed that the signal strength supported by the modem installed is not going to support more than 5 mtrs which no one told me till now.

I asked for immediate disconnection and noew these guys have stopped answering my calls. I called up the customer care and the officer there told me that 500 Rs will be deducted incase i opt for disconnection and the i will have to call once again after the connection is disconnected for refund request.

I have paid a total amount of 1859/- for three months to K.P. Singh.

Request your immediate help in this matter, as these people are actually looting and fooling the customers.

Dear team,

Pls provide service delivery.

From 2 days my cable network not available.

After many calls to local person but no one asking call .

Pls resolve immediately.

Dear team

I am unable to login in any of the app like my den, den+, trai channel selector app with my RMN and VC no shows incorrect detail, kindly do the needful

VC no: N[protected]
RMN: [protected]

Ashish srivastava
[protected]

No signal since yesterday and almost every day the signal goes very worst service ever I received .first there is no signal for 2 days .worst service 😠

Den Broadband is highly unreliable and useless services provider. Their staff is highly incompetent and services desk is always ready with excuse.
Their downtime is more than 50 %, considering this their license for broadband services should be withdrawn.

My name is Nishant Sethi, existing user of DEN Broadband with Username 'NISHANT5430'
I was facing internet connectivity issues with DEN on daily basis which was impacting my official work. I have now purchased a new Airtel Broadband Connection and requested DEN for disconnection of services and refund of money. They have denied to refund the money.
When I am not interested to use the services, why would my money not be refunded?

Please help in refunding amount of Rs 1000/-

Austria non technical problem your setup box is not receiving a signal please submit a

No signal
[protected]

This is very inefficient I complained in the morning regarding the broken cable in my area and requested to repair as soon as possible because I am having online classes.
I called the area engineer also regarding the same but despite all the requests/complaints there is no work done on ground.
Please get it repaired as soon as possible,
The kind of service I am getting these days are worst ever from your end

Regards
Pranav Dutt Gautam
PRANAV844
Mob. [protected]

My set up box is not working properly it's off after 1 day please help me

Worst network among all service provider and the field executives at Kalamboli Navi Mumbai are even more worst than their network.Not even able to run 1mobile despite having connection for 15mbps. Den is looting the clients in the name of higher speed.

We switched on the set top box this morning but no signal and could not able watch any program

DEN SET TOP BOX NUMBER:
[protected]

AR03F0101B[protected]

Ojhar Nasik, AF camp Block 292/2, cable network is not coming from 03 Nov 20. Connectivity is also poor. Informed to local cable operator. Still trying. But it is to inform that soon the payment days is over you people disconnect the connection within no time. But when cable is down for so many days then no grace or extension period is given after informing the cable operator. The validity period may be extended till the cable is down.

Internet drops(RTO) from last 4-5 days, since 1st Nov 2020. Due to which our VPN server could not establish the connection with remote server. Other applications are also not able to connect to their servers. Please check as we are having issue about whole day working hours. Our Public IP Address is 112.196.166.219.

I have den broadband connection and i am very disappointed because the connection speed is very slow.
Most of the time it shows that wifi is not connected to internet and when it does the speed is very slow.
I paid for 3 months for Rs2000 for 50mb/sec, but instead i am getting less than 5mb/sec.
I have also complained in den broadband customer care but i got mail from them stating my issue hhas been solved but it didn't.
Copy of the mail is attached with this.

I hope concerned authorities will look into this matter and try to solve it.

I am from Delhi. I have Den cable services having sony and star package with total amount of Rs 295. But last month when I pay Rs 295 for our our den service they only provide 100 FtA channels no any pay channels or package which I have chosen from last two years. From Den website I got to know that total NCF plus Gst charge is Rs 154 for 100 FTA channel. So when I go to den cable operator they told my mother that charge have been rise and you have to pay Rs 350 for paid channels package. I just want to complain about their autocracy. This is not only don with me they also received extra money from many other people in locality.

This is in regards with a concern related to my DEN DTH connection which got suspended through my cable operator and the reason was 'He was asking for 320 INR for a 299 INR package.

I raised a complaint on 11th/12th October through[protected] but no resolution till 14th October. After that i raised a complaint on[protected] and it's almost 10 days and No resolution yet, only comments i am getting from Shivpal and others is 'Sir mai jaldi se jaldi karwata hu'.

In total now it's 15 days my account has been suspended and that also because of an unethical thing from the Cable operator asking for more money. And you guys are treating customers like I have made such a big mistake of denying to give that extra money. Please do the needful.

No resolution from Nodal officer SAURAV ROY CHOUDHARY