DEN Networks Complaints & Reviews

सर आप का लोकल का केबल ऑपरेटर हमारा कनेक्शन नहीं लगा रहा है हम पिछले 15 दिन से चकर लगा रहे है वो बोलता है मै नहीं लगुगा कुछ भी कर लो वो बोलता है सिटी का लगवा लो
सर हमारा केबल कनेकशन लगवाने की कृपया करे
अमित कुमार
[protected]

आपका इंटरनेट दैनिक बंद हो जाता है या स्पीड प्रॉपर नहीं मिल पाती है और इस तरह की समस्या आने पर आपका स्थानीय कर्मचारी अपना फोन स्विच ऑफ कर लेता है

Hi team,

This is to inform you about pathetic customer service from customer care & field executives. I got a broadband connection last month for which i paid 2950/- for package. Now, i am not satisfied with your connection and requested to refund the amount, your customer care executive has put me on mute for a very long and drop the call. I don't why you hire such types of executives. On the other hand your field executive told me in case you want refund you will get that. Now, he don't know anything about the policy.

This comes under fraudery with the customers.
Kindly do the needful and refund the amount as soon as possible.

Thanks and regards

Customer since last 15 months. Inspired repeated reminder. Your service provider is unable to rectify fault. Or not taking interest. Pl look into matter

Hello

To whom may i concern i am the customer of den broadband connection my cust id is ch[protected] and i am facing this problem from a long time and i send about 7 8 mail to them but they are not responsive even their technician are very confused instead of solving the issue they start to manipulate things i send many mails to them regarding for speed connection after 2 3 mails about 10 days after they sent the technician for inspecting the problem and the technician is also agree the problem is genuine but at that time they dont have device which support 50 mbps internet speed they told me that they would came in 2 3 days to replace the old device but nothing happens after that i send 4 5 mails but no action has been taken from den broadband when my plan going to be expired in 6 of june they called me for recharge the plan and i discussed the problem to executive also he told me that your plan is inactive you have to recharge your plan when your plan get active the team will register your complaint even they dont care about the problem what is happeinng to the device they just care about the money recharge amount and that day i recharged the amount for hope that now they can take action against my complaint but i was wrong its has been third day the plan was not active and i recharged the amount but the amount is not shown in their account after all this # i called today cutomer care they told me that they dont no when your plan is going to be active may be its take 3 to 4 working days you can recharge the amount by paytm by this step your plan can be active from 2 min i am helpless and i have to do my office work and i do the another recharge for the plan now the plan get active but they charge me double for single plan and they are just avoid my mail for compalint of speed and they just fooled me for double recharge due to this i can't suspend their connection acc to them that amount is not refundable and that amount can be shifted to future plan for active this is not a solution if they want to earn money they solve their customers problem instead of manipulating them. Kindly find the screen shots for the all proof

Thanks & regards
Abhinav choudhary

आपका इंटरनेट दैनिक बंद हो जाता है या स्पीड प्रॉपर नहीं मिल पाती है और इस तरह की समस्या आने पर आपका स्थानीय कर्मचारी अपना फोन स्विच ऑफ कर लेता है और जब नेट शुरू हो जाता है, तो फ़ोन करके बोलता आपका मिस कॉल आया था मै आपसे अनुरोध करता हूं कि कृपया हमारी इस परेशानी को हल करने की कोशिश करे शालीमार गार्डन 2 साहिबाबाद ग़ाज़ियाबाद इसके साथ आपका कस्टमर केयर नंबर +[protected] है। इस नम्बर पर फ़ोन करने पर, अनुरोध संख्या 1020399 दिया जाता है। ऑनलाइन कंप्लेंटसर्च करने पर यह गलत निकलता है जो हमें आपकी कस्टमर केयर एक्जीक्यूटिव सुप्रिया मैडम ने 6/6/2020 में दिया था

In my area shalimar garden extn-1 every single day there is a network problem and after complaining to customer care they always give a recorded statement"technical problem" as an execuse and they also say that complain has been forwarded technical team working in field. What i feel is that either the technical team is inefficient in their work or they take the complain not seriously. I have been assign to work from home. How can it be possible without network connectivity. Resolve the issue permanently.

Not provide service . Service provide only 15 days in a month so plz add my complant and action operator emidatily plz . Fees deposite time to time every month but service not

From the last six days I haven't got a connection. Yes it is right that due to cyclone the wires got damage but that doesn't mean that we will not get the connection at all. I m strongly protesting about this and want a fast reply with a sincere step.

I have upload my set top box number below.

We have complaint so many times but no response nor any rectification from the company. We are facing so many problems due to non working of net during the lock down period. Kindly look into matter

I am struggling for obtaining the new connection. I had a word with my near service provider he is rude and saying in the lockdown if you pay 8 months advance then they will provide the new connection otherwise services are not available.

In this lockdown we need help from your side but people only want tp make the money so shameless

Could please help me in this

Contact no :- [protected]

Sony max an d zee cinema it trucking in all den tv

Not a working chanal

Today morning i call to my cable operator of the area sec-13 udaipur (Rajasthan) (Rahul cabel network)
And they tell me to paytm the amount of recharge and then we can recharge your setup box after sending amount and setup box number to delhi office and after sending amount they are not picking my call from 5-6 hours plz take action otherwise more complaints are in process

Cable operator is not receiving the call, i want to make recharge for my den set top box, no proper service is given by cable operator, i am not able to view all channel includede in my package even after making the complaint

Message showing that viewing card is not activated...even though the payment is done in well advance..

I had recharged my den digital setup box by kitpay app with in due date but recharge is not applicable in my box.
Please solve this problem.
Due date:[protected]
Invoice no.: ks20cdjac0000492
Customer name.: umakant bajpai
Reg. Mo. No.- [protected]
Plan - 275/-

Please solve this problem immediately.

My name is nishant sethi, existing customer of den broadband with registered mobile number [protected]. The customer care team disconnects the internet everyday for a fixed interval of 10 hours (9pm to 7am) everyday.
I am facing the problem for the 4th day now. They are charging the full amount as per the internet plan, but not providing the satisfactory services. I have raised the issue to customer care team and nodal officer, but not received any reply from them.

Kindly take satisfactory action.

Regards
Nishant sethi
[protected]

For the last few days we are getting a lot of disturbance in sound and picture on our den cable programs. We cannot watch ramayan and mahabharat programs n dd national and dd bharati channels. Aslo the disturbance is eveident on all other channels at the same time.

Kindly advise urgently. We do not wish to mis the brodcast of ramayan and mahabharat during the lockdown.

They are not responding to consumer