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Dena Bank — from amazon return brefund successful but i did not get money in my account

Due to transection problem my ored is cancelled from amazon than and amazon refund my money successful but i did not get money i my account when i call to amazon customer service center they say that you money is transferred successful form our side also they give me a transaction referal number. Than call to dena bank customer service but but they say that visit our branch where your account are present than i visit to branch but they not do anything and say wait 1 month but still i am waiting they did not do aye thing. Plz help me plz...
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    Dena Bank
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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    Dena Bank Phone
    +91 79 2658 4729
    +91 22 2654 5577
    +91 22 2676 7136
    Dena Bank Address
    Dena Bank, International Division, 5th Floor, Dena Corporate Centre, C-10, G Block, Bandra-Kurla Complex, Bandra [E], Mumbai, Maharashtra, India - 400051
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