Dena Bank — unfortunate - myself

Address:

Makarpura Branch, Vadodara, Gujarat, 390009

My account number : 055xxxxxx456
Name : robin joseph uthup

I have been very unfortunate that i just thought of maintaining
Atleast one account as it has been opened almost about 38 years ago
And was at the corner of the society where i stay.

Today when i had been to the newly addressed office at makarpura, to
Deposit a cash of rs.2000/-. The cashier took the slip, checked the
Account and asked me if i was the person on whose the account was.
After confirmation, i was asked for the pan card. When confirmed, he
Asked me to get a copy as cash will be accepted only after giving the
Copy of teh pac.

Isn't it horrible? Unfortunate as i ignored this same that had
Happened on 20th september, 2011 when i had gone to deposit
1, 50, 000.00 received from central excise with certificate. As i was
About to leave and deposit in another bank, another senior person
Shouted at the cashier and asked to take the deposit. Atlast it was
Done as follows from my account statement that i am maintaining:

20 sep '11 - tue cash deposit (Central excise reward from ahmedabad
With tax relief certificate) rs. 1, 50, 000.00

Soon i continued to reduce my interaction with the bank

Before this, i had even closed my current account no 13276 as i was
Not at satisfied with the service and the same is operated from
Another bank with no problems at all.

Also due to this attitude from your people, i had even closed my
Wife's account number:[protected] in february 2012.

Every time do i have to take a copy of my pan for cash deposit?
Is my pan number not recorded with the kyc doc submitted?
Or is it that you do not want to keep old customers?

I have been operating in other banks and the service is superb. Even
A cheque book request online is dealt without any reminders. I could
Open fixed deposits online without any paper work sitting at home.

All this has made me feel that i am being treated like a stray dog.

I do not know whether i will even receive a reply for this, but out of
My curiosity and situation i am forced to writ to you this way

Robin uthup
69 vimal society,
Makarpura road,
Vadodara - 390009