The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
I had made an online purchase of 1 No. Tee-Shirt from their portal "Cilory.com" on 27/06/2014. During the purchase of the product they had commitment to deliver the product by 30/06/2014. But, even after repeated requests for updation of delivery status the customer support executives showed complete ignorance by either dropping down the phone call without any feedback or any reply to emails sent.
By that time I had submitted a request for...
Hi,
I bought two t-shirts from CILORY http://www.cilory.com/ but after the money got deducted they showed a transaction failure, i mailed them immediately but still no replies. I am afraid i lost 1000rs . Please help if anyone has any suggestions....
