Dewan Housing Finance Corporation [DHFL] Complaints & Reviews

Hi team,
This is to inform you that i foreclosed my home loan account loan code 00006034 on 18/10/2019. But till now i didn't received my documents. Branch officers are not giving any tat for this. Please find attached file for details.
I am in urgent need of documents. I belong to a cancer survival family with financial crisis. Please help me in this and provide documents asap.

I will be highly obliges for your act of kindness. Please please help.

Thanks,
Anuj

Dear DHFL,

We take Home Loan your Karnal Branch Vide Loan No. [protected]. we taken loan from your branch i.e[protected] and that time you charged PEMI amt. Rs. 16781/- in a month. but till now you charged same amount and not started EMI deduction. we already give request in your Sonepat Branch but not started EMI till now. kindly take this matter asap and start My EMI. if you are unable to start EMI my loan account then we have to shifted Loan account in another bank. So you are requested kindly resolve my problem asap.

Hello, i have a fixed deposit with dhfl, non-cumulative quarterly interest scheme, maturing on 18 november 2019. The fdr number is 787459. The deposit amount is inr 47000. I received my last quarterly interest on 30.09..2019.
There is disturbing news about dhfl. All premature fd withdrawals were stopped many months back. Even repayment of fd on maturity stopped from 1st october 2019. Since i am supposed to submit my fdr certificate 15 days before maturity, and i need the money very urgently on maturity on 18 nov 2019, i need clear information and instruction from dhfl highest authorities about redemption of my total fd amount (Rupees 47000 plus accrued interest on 18 nov).
My attempt to get clear information about my fd money through company's customer care number has been useless so far. Therefore, i am lodging formal complaint through this forum for quick and satisfactory response from dhfl highest authority. You must attend to your fd investors who reposed faith in your company through years.

Waiting for your prompt reply.

Mr asit niyogi

Hello, i have a fixed deposit with dhfl, non-cumulative quarterly interest scheme, maturing on 18 november 2019. The fdr number is 787459. The deposit amount is inr 47000. I received my last quarterly interest on 30.09..2019.
There is disturbing news about dhfl. All premature fd withdrawals were stopped many months back. Even repayment of fd on maturity stopped from 1st october 2019. Since i am supposed to submit my fdr certificate 15 days before maturity, and i need the money very urgently on maturity on 18 nov 2019, i need clear information and instruction from dhfl highest authorities about redemption of my total fd amount (Inr 47000 plus accrued interest on 18 nov).
My attempt to get clear information about my fd money through company's customer care number has been useless so far. Therefore, i am lodging formal complaint through this forum for quick and satisfactory response from dhfl highest authority. You must attend to your fd investors who reposed faith in your company through years.

Waiting for your prompt reply.

Mr asit niyogi

Good day respected sir,
Delay in four-closure letter as well as need to travel 120kms to get the same from cochin branch and not from the nearby branch that is from kottayam - kerala

I approached dhfl via mail from 27/10/2019, 28/10/2019, 29/10/2019 and finally i called the number in order to get the four-closure letter to close my housing loan number 00000256, finally the gave the request number on 30/10/2019 after i call them.
The request number srdis02657198
And on 01/11/2019 i got a reply to my mail stating that my fourclosure letter will be made available at dhfl cochin branch on 15/11/2019 which is 120 kms away from my place, where us kottayam branch is only 18kms away. But as per the executive i will be able to collect the fourclosure letter only from head branch office and not from kottayam branch.

Now i am even ready to travel 120 kms to get the fourclosure letter my request is that since my leave is getting over by 14/11/2019 hereby requesting to arrange the letter little advance on or before 10th of november 2019 or no later than 12/11/2019.

Kindly consider my humble request and help me out for the same because i cannot inform my wife to travel with two kids (120 kms) to get the letter.

Awaiting for your kind reply.

Thank you and kind regards.

Dinesh vijaya rathinam
[protected]

In previous i have received mail related pmay on 08/14/2019 :

This is with reference to your concerns regarding on the status of the documents submitted by you at [protected]@dhfl.com toward availing the benefit of the pradhan mantri awas yojana (Pmay) under the credit linked subsidy scheme for your home loan application 01874607, raised via social media.

The documents submitted by you will be scrutinized by the department concerned and on successful scrutiny your application will be submitted to the regulator in the next submission lot. This lot will be submitted once the previous submitted lot is cleared by the regulator.

Sincerely,
Kavita
Customer service team, dhfl

Present time.
No current status of pmay, now its more than 1 and half year
My file still with dhfl and never forward to pmay station, i dont know why to keeping at all, now i request kindly update provide me pmay status with logic reason, please dont mention will send it on next slot. I will great full to you for any positive response.

Home loan application 01874607
Name : santosh rawat
Ph # [protected]

I had a loan with dhfl which was closed 3 months back. Ideally it shouldn't take more than 30 working days to release the original documents and has it over to the customer. I have been chasing them since 2 months and all i get to know is that their server is down. What bloody server does not work for 3 months. I have been loosing on my insurance money as well as dcb bank will not let me request for money refund until i present them loan closure letter from dhfl. Can someone please help here loan code: 00007629.

I am an existing customer of dhfl home loan, avail a loan at a 8.70% floating rate.in last 1.5 years my rate is revised no of time and now it is 9.92. Whenever the rplr increase the rate of interest increase but whenever it decrease that time rate of interest is not decrease. Very very poor service from dhfl.
On 1st oct 2019, rbi has declared to decrease the rate of interest but even also dhfl has not decrease

This is the message we received from DHFL customer support

"Dear Sir,

Please accept our heartfelt condolences on the untimely demise of Late Mr. Ashok Babu Daddala.

We wish to inform you that your claim has been admitted against certificate of insurance number DHFLHL057798. The total sum payable as per the policy is Rs. 1057208/-, amount of Rs. 975779/- has been paid to Master Policy Holder towards the settlement of outstanding loan and remaining balance of Rs. 81429/- has been paid through NEFT in favor of Sharada D being the nominee under the policy on 05-Sep-2018.

Request you to please check with bank for more information"

We got this email on 28th September, 2018. As per above, My mother (nominee) didn't get refund amount of Rs. 81429/-.However loan amount is waived off .When I asked the same to customer care, they told to contact Kurnool branch office.

At Kurnool branch office, they asked my mother bank account statement to check refund amount. We have given complete bank statement and asked them to issue refund amount as amount is not credited into bank account

Till now we did not receive any amount Please help and solve the problem

I took a house loan from dhfl in 2018, july. Now i have decided to close the loan. Suddenly i found in my cibil a new loan appeared from indiabulls. While investigating i found from the dhfl personal through email that my loan account has been transferred to indiabulls and i have to talk to india bulls for any issues. While asking to indiabulls vide several mail. They have sent me a foreclosure letter without sign and stamped. They agreed that the loan account was with them. After that they have blocked my email account.

In that case i was surprised that the loan account was with indiabulls and payments collected by dhfl. I have stopped the ecs as it seemed to me a fraud as the loan account was no more with dhfl.

Now i have received the call from mr. Tanmay of dhfl by threatening me for payment of ecs otherwise they will send their people to recover the mail. Moreover he has threaten me by saying that he will destroy the process of repayment and will show me the down.
How the defaulter bank will have the audacity to threat like this to the customer?
Moreover how cibil committee will display such kind of false statement for the general public?
Please help me.

My loan details loan no 00000731 name anil parikh last 6 yr se loan liya ab tak hamesha loan roi bada hi hai kabhi km nahi hua 2017 me sab banks ne dhfl ne bhi sabke loan roi km kiye par mere loan ka roi km nahi hua thane branch dhahisar branch sab jagah form bhara tab bhi loan roi km nahi kiya ab kaha complaint karu koi sunta nahi abhi loan roi 11.57 le rahe muze apne loan ka last 2 saal km hua roi karke chahiye jab sab housing finance km kar ki dete ho to dhfl kyu jada leta hai guidelines ki hissab se roi charge kro mere loan account par last 2017 se ab tak koi extra roi nahi duga me

Hi
I have home loan with dhfl since 2013. I have 4 loans. Last year due to floods in kerala my property was damaged. For the first time we defaulted. Out of 4 2 loans are paid. But had problem with 2. Is dahisar branch full of gundas. An executive raj kumar manger stalin is calling and threatening me with dire consequences of sending gundas and sticking notices last november another executive rahul divekar threatened me and send a gunda ram kumar who threatened my 8 yr daughter shreya. She was traumatised so much. She suffered from lung cancer and passed away in july. We spend 20 lakhs. That is why we are in crisis. 2 loans are again paid. Loan 00001926 and another one is not paid.
Raj kumar number [protected] is horrible. I am scared of my elder daughter now. Pls help. Rbi does not encourage such behavior. I am now forced to complaint against higher authorities and national housing authority.

Please note that i am doing continuous follow up from last 2+ months for my premature fixed deposit amount, which i have not received yet.
I have no appropriate response from them, is this the way you treat your loyal customers we invest money in your bank & you guys cheat us...
Your toll free number doesn't work & the escalation authorities also doesn't respond to emails except the person called Rajesh S with same statement...

I have so many times requested to refund my amount. Kindly let me know where & whom i should contact for my refund, kindly provide me the name & contact number, otherwise legal action with complaints on the higher authorities of DHFL. Is this the right thing to do? Is this the reputation of your company.
Awaiting for your quick reply & action in above matter - Thanking you -
Customer Name :- Babyraj N

Please note that i am doing continuous follow up from last 2 months for my premature fixed deposit amount, which i have not received yet.
I have no response from the department, is this the way you behave with local peoples, due to trust we invest money in your bank & your department cheat us with such type of statements.
I have so many times requested to refund my amount. Kindly let me know where & whom i should contact for my refund, kindly provide me the name & contact number, otherwise i will take strict legal action & do complaints to the higher authorities. Is this the way your company treat with middle class people. Is this the reputation of your company.
Awaiting for your quick reply & action in above matter.

Sir,

I have taken home loan from dhfl, opposite b n college udaipur branch as detailed below:-
(A)
Sl. No. Loan account no. Balance transfer insurance premium total account closed on
1 [protected] 9, 50, 000.00 86, 137.00* 10, 36, 137.00 nov-2018
2 [protected] 8, 00, 000.00 71, 331.00* 8, 71, 331.00 nov-2018
3.[protected], 40, 000.00 19279.00* 3, 59, 279.00 nov-2018
Total 1, 76, 747.00

While going through the insurance policies it is learnt that against the premium charges of rs - 176, 747.00 i have got insurance policies as below:-
(B)
Sl no. Policy no- tenure premium paid insurance co.
1 2156/00114964/0071/000/00 20.09.2017 to 19.09.2027 2, 360.00 chola ms
2860/00146164/0384/000/00 20.09.2017 to 19.09.2018 189.00 chola ms
2860/00146164/0384/000/01 20.09.2018 to 19.09.2019 189.00 chola ms
2860/00146164/0384/000/02 20.09.2019 to 19.09.2020 189.00 chola ms
2860/00146164/0384/000/03 20.09.2020 to 19.09.2021 189.00 chola ms
2860/00146164/0384/000/04 20.09.2021 to 19.09.2022 189.00 chola ms
Sub total (A) 3, 305.00
2156/00108572/0025/000/00 31.12.2016 to 30.12.2027 6, 325.00 chola ms
2868/00112641/0113/000/00 31.12.2016 to 30.12.2017 4, 762.00 chola ms
2868/00112641/0113/000/01 31.12.2017 to 30.12.2018 4, 762.00 chola ms
2868/00112641/0113/000/02 31.12.2018 to 30.12.2019 4, 762.00 chola ms
2860/00122386/0447/000/00 31.12.2016 to 30.12.2017 460.00 chola ms
2860/00122386/0447/000/01 31.12.2017 to 30.12.2018 460.00 chola ms
2860/00122386/0447/000/00 31.12.2018 to 30.12.2019 460.00 chola ms
2860/00122386/0447/000/00 31.12.2019 to 30.12.2020 460.00 chola ms
2860/00122386/0447/000/00 31.12.2020 to 30.12.2021 460.00 chola ms
Dhfl pramerica gc[protected]. 15975.18
Sub total (B) 22, 911.00
Grand total (A+b) 42191.18

It is clear from the chart that i was charged for rs-157468/-but policies was provided for rs-42191.18 henceforth it is requested to refund me the difference amount of rs-1.34, 555.82 with applicable interest applicable to the home loan repayment defaulters from the date of sanction i. E 16.11.2016 to the date of refund.
A letter in this regard was sent to chola ms general insurance co. Ltd a nd they have replied that, chola ms has received rs-32, 900/- only. As against the total premium of rs-1, 57, 468.00

It is requested to do the needful at the earliest by paying difference of rs-
1, 34555.82/- principle with interest in the name o[censored]ndersigned.

A copy of this letter is being sent to banking lokpal for record and reference and early hearing of the matter.

Thanking you,
Yours faithfully,

(Mahavir prasad chhipa)
Plot no-8, near ankit school, old rto, chandra colony,
Bedwas, udaipur (Rajasthan.) m-[protected] mail address - [protected]@rediffmail.com

To,
The managing director,
Cholamandalam ms general insurance co ltd,
2 nd floors, dare house, 2 nsc bose road, chennai 600001.

To,
Smt. Madhavi sharma,
C/o rbi, rambagh circle, tonk road, post box no-12, jaipur. Ph no[protected], [protected]@rbi.org.in

Dear team,

As already inform to dhfl bank regarding my loan original documents (Loan no : [protected]) but still date no one is taking action for the same. I required to submit my documents which already port to icici bank and they are cancelling my loan due to original submission. They are giving me last one week for submission.
I am requesting you to please help me to collect the original documents as soon as possible.

Thanks and regards,
Rajat singh
[protected]

I have taken loan from dhfl on 28/04/2016 my details are as under

Home loan code :[protected]

Issuing branch :- mumbai metro

Name : - amar vijay andhari

Pan no : - aiepa3821h

When i have taken loan from you on 28/04/2015 on the interest rate @ 12.75 at the same time the repo rate from rbi is 7.50%.

Current repo rate from rbi reduce from 01/04/2015 @ 7.50% to 04/10/2019 @ 5.15% today but loan on my mortgage loan which is variable has been increase from 12.75% to 13.67% today


Amar andhari
[protected]

Very worst experience from dhfl. My name is naresh jethi. My dhfl loan code is 01869421. I have taken loan from your gandhidham (Kutch) branch. And applied for pmay on 07/2018, given, srdis02168428 it’s been more than a 5 month until now didn’t get pmay subsidy from dhfl. When calling to customer care, they only neglecting to give proper answer and telling me to submit the documents. When i applied for pmay that time i have submitted the documents.in between they ask for my home town documents which is already on my fathers name of our previous address which i was submitted through email. But unfortunately customer care always getting the same answer that the case is in process will go in the next submission lot, i am taking follow up in the mail again and again. Please take the necessary action other wise we will be complain the regulatory forms and rbi ombudsman rules.
Regards
[protected]@gmai.com

I am an existing customer of DHFL Home loan, Avail a loan at a 8.70% Floating Rate. In last 1.5 years my rate is revised no of time and now it is 9.92. Whenever the RPLR increase the rate of interest increase but whenever it decrease that time rate of interest is not decrease.Very very poor service from DHFL.
On 1st Oct 2019, RBI has declared to decrease the rate of interest but even also DHFL has not decrease.

Hi sir,
I (Sreekanta manuru) am the customer of dhfl since september (Loan number - 7868). I have paid 12 emi's (6 pre emi and 6 emi). Till now i have not received the pmay scheme. For my same apartment other financial institutions already received pmay scheme subsidy amount. When can i expect this subsidy and reflecting status??

Thanks,
Sreekanta. M