[Resolved]  Canon - Sx50hs — DELIVERING DAMAGE PRODUCT

Sir,
This is for your kind information and necessary action that i had purchased a Digital cameraaa (CANNON-SX50HS) from EZONE SILIGURI, COSMOS MALL, SILIGURI on 21st October 2012 at around 1.20 pm, vide cash memo no- 0002458, while taking it out from the provided case I found that the cover(housing of lens) above the lens detached and came to my hand, I thought it was built so, but later I recognised that the housing was broken, I took the same to EZONE and put the matter in front of the concerned sales representative Mr. Sumit kundu, He after examining the same told that the housing is attached with some glue and the same is removed due to some problem with the glue, He then told that the same may be mended by fixing with some glue. And when i opposed and demended for a return, He in return told that he is helpless as his Boss is in leave and told me to come on 26/10/12, while visiting EZONE on 26/10/12 Mr. Tamal Ghosh (CSA) AND Mr. Rashmi Ranjan Dash(SM) abused us(as if it was planned) saying we had intentionally broke the same and they have video footage of delivering the same by giving proper demo and examine. But while demanding for the video footage they were unable to show any thing. Rather while asking for the details of breakage they were unable to give any details about fixing with glue nor they were able to show any lock breakage, nor they were able to show any document regarding conformation against checked and verified.
On 29/10/12 I lodge a complain at [protected]@ezoneindia.com and at the official site of cannon, there was no response from cannon.
On 2/11/12 I gave a reminder at the same address, then after two days there was a call from the customer care division By Mr. Debashis, asking me to deposit the cameraaa at their service centre siliguri(subham computers), latter on 6/11/12 I deposit the above mentioned cameraaa at the service center, where they issued me a customer service report(call I/D NO-CD[protected] but after two three days there was a call from CANNON asking me to deposit an amount of Rs.315/- (Rs. three hundred fifteen )only as service charge, I went to the service centre to receive my cameraaa but while taking delivery i found that they were delivering me a cameraaa with broken lens cover, while I denied to take the broken cameraa, they have detained the cameraaa once again.
sir, I am suffering from the fast day of purchase of the above mentioned cameraaa, I therefore request you to kindly arrange to necessary action, against this harassment.