DIMTS — Avoid to Stop Bus at Bus Terminal in office time

Address:

Kanak K Pandey House No. 126. AGCR Enclave Delhi-110092

I want to file a serious complaint against a bus driver who did not stop the bus at the bus terminal. I want to mention relevant information about bus number 336A for your office action and strict action against the rustic driver who did not bother about daily commuters and office goers. Your bus drivers do not understand the critical circumstances of office goers. We are bound to reach the office on time and get scolded a lot by the boss if we are late. The professional behavior of the bus driver was particularly frustrating for me as I had raised my hand at the bus terminal Swasthya Vihar Delhi-110092 at 10:33 AM. The act of the bus driver not only inconvenienced me but also caused problems for other office goers.
It is your public responsibility to punish this driver's behavior. It is a matter o[censored]tmost concern that the bus driver of 336A has not trained for public services. My experience is that other metropolitan cities are providing better facilities for their office-going commuters. Delhi must be the capital of India and it has failed to do so. As a senior officer, you train your bus drivers to follow the set schedule and stop at each bus terminal. Due to this, all the bus drivers will follow the system of respecting and giving importance to the passengers' time.
I kindly request a thorough investigation into this matter and take authentic action to prevent such acts by bus drivers. Additionally, I would appreciate strict action regarding my complaint and information about the outcome of the investigation and any corrective measures implemented. I trust that DIMTS will take my complaint and valuable customer feedback seriously and is committed to providing a reliable and punctual service especially towards Nirman Vihar Delhi-110092 to Seemapuri Depot as no proper bust services are available on this route. I look forward to your prompt attention to this matter and a resolution that ensures the continued trust of your passengers.

DL1P3692, TIME 10:33 AM. Bus No. 336A DL1P3692 (336A BUS TIMINGS FROM SWASTHYA VIHAR TOWARDS (→) SEEMAPURI DEPOT)
Route No: 336A
Bus Going Towards: Seemapuri Depot
Bus Timings from Swasthya Vihar - 10:33 AM
[protected]
[protected]@dimts.in
Thank you for your immediate attention to this complaint.
Sincerely,
Kanak K Pandey
House No. 126. AGCR Enclave
Delhi-110092
Contact No. [protected]