DIMTS — Complaint about driver's misbehaviour and change of route

Address:

Azadpur terminal

Cluster bus no DLIPD5243 bus route no 172 HOLAMBI KHURD departures from Azadpur terminal around(3:40)due to heavy traffic jam bus changed its route but that was not the problem...problem started from bypass...bus changed its path from bypass nd turned the bus towards highway. Missed all the bus stands libaspur, swaroop nagar, nangli poona. And when passengers told him don't to take wrong route he refused nd told everyone that he has called the department and talked to them about the route change and they agreed. Then everyone think that he would be taking u turn from alipur near shiv mandir but he didn't . So at that point i politely told him to don't change the route nd take the u turn.. he didn't agreed. He was agressive nd manerless talking to me roudely. Nd he is stuborn. After too many time i told him to change the route then he got on right path.. but when my stand comes he stopped the bus then again he used abusive words for me .