Good day,
Sir,
I write this complaint to bring to your notice that my details regarding the Chief Mate Phase-I Course were not uploaded in the Master Checker by the institute, and that my already devoted time and efforts will be a waste, if this is not rectified soon.
I joined the Chief Mate Phase-I classes from 15th March, 2021 (copy of payment / fee receipt attached), and have been regularly attending the classes (which can be verified from video recording of the classes). My application status was duly approved by the Institute (Hoon Maritime Institute, Kolkata), the screenshot of the same is uploaded in attachment for ready reference. I have been receiving the daily class recordings in my mail as a proof of attendance and topics being covered during lectures. My attendance was also marked everyday which can be verified from records.
I had also informed my employer regarding the ongoing course and the readiness was given after the date of completion of course.
However, on 28th May, 2021, I had been informed by the Institute that my details were not uploaded in the Master Checker due to their mistake. I was unable to access the Master checker on my end earlier as it was under maintenance. When I requested the Institute to fix their mistake, they said that it was impossible now at this stage and that I shall have to join the course again and re-attend the classes for another 3 months. I have already devoted about 11 weeks for the classes and I should not be penalized for the blunder committed by the Institute.
You are therefore requested to kindly intervene and direct the Institute to amend their fault and upload my course details as soon as possible so that I am not imposed to the loss of my precious time, money and energy.
I shall be highly obliged for the same.
For your information, I have raised the complaint via email to the Training branch of DG Shipping. I have also raised the complaint on the Grievance Redressal Platform (Date- 28th May, 2021) of the DG Shipping but I have not received any response from the DG Shipping. Even the MTI (Hoon Maritime Institute) accepted their mistake and requested the Training Branch of DG Shipping but there was no response. The e-mail was sent by MTI on the 31st of May, 2021 which is as follows-
"Respected Sir,
Please note there has been clerical error while uploading Mr.Karanjeet Singh Makker (Indos No: 14NL1549) in the Chief Mate Phase 1 March Batch( Batch No. 103), which has been realised by the Institute on a very late date.
He was NOT uploaded in the same and Mr.Parth (Indos No.:11NL0530) was uploaded by mistake.
Course Name: Chief Mate Phase 1
Batch Start Date: 15th March 2021
Batch End date: 14th June 2021
Batch ID/No.: 103
We regret the actions and have taken corrective actions for the same, we humbly request to kindly grant the Institute permission to Upload Mr.Karanjeet Singh Makker (Indos No: 14NL1549) in the Chief Mate Phase 1 Batch-March Batch.
Also please note he has been attending the classes on a daily basis and his Attendance has been satisfactory.
Awaiting your positive response.
Best Regards
Anukul Hoon
Hoon Maritime Institute
[protected]"
I therefore request the DG Shipping to kindly expedite the process so that I may not be at loss for the mistake committed by the Institute.
Awaiting for a favorable response from your end. Oblige me with the same so that the MTI can upload the Phase-I Batch details for certificate generation.
Thanks & Regards,
Karanjeet Singh Makker.
INDOS number- 14NL1549.
Mobile number- [protected], [protected].
DG Shipping customer support has been notified about the posted complaint.
Sub: Anbarasan Shanmugam - Indos no: 06LL0345 for delete the submitted online DC application in dg profile
Anbarasan Shanmugam applied for online Advance Gas DC to Mumbai MMD on 5th July 2021 where I made mistake in the online form So, please kindly request to delete the submitted application no: DCEA/MMD(M)/2021/10072 in my DG Profile my Indos no: 06LL0345
because of that I cannot create, edit or delete. please help me out where it would be highly appreciated.
Thank you with regards
Anbarasan Shanmugam